You can update your email address by signing in to My Account and selecting ‚ÄúNotification preferences‚ÄĚ. You can only have one email address on file at a time.

The email address you provide is the one we will use to tell you that important changes were made on your account or that you have new mail to view in My Account.

You are responsible for making sure we have your correct email address at all times.


Change your email address online now using My Account.

Alternative: MyCRA web app

By phone:
Change your email address by phone
Before you call

To verify your identity, you will need:

  • your social insurance number (SIN)
  • your full name and date of birth
  • your complete address
  • an assessed return, notice of assessment or reassessment, other tax document, or be signed in to My Account

If you are calling the CRA on behalf of someone else, you must be a legal representative.

Telephone number


Yukon, Northwest Territories and Nunavut: 1-866-426-1527 (toll-free)

Outside Canada and the United States: 1-613-940-8495 (collect)

The CRA only accepts collect calls made through a telephone operator. After your call is accepted by an automated response, you may hear a beep and notice a normal connection delay. This service operates in Eastern Standard Time.

Table 1
Day Hours
Monday to Friday
8 am to 8 pm
Saturday 9 am to 5 pm
Sunday Closed

Closed on public holidays

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