Additional information
Problem Resolution has onboarded to Canada Post Connect (Connect) as the new intake method for Members of Parliament (MP) referrals, and for securely exchanging confidential messages and documents with MP offices, and because the platform itself is secure, documents or protected information do not need to be redacted.
Connect is a secure digital platform that allows the exchange of confidential information while ensuring privacy, traceability, and compliance with CRA security standards.
- Improved security: Eliminate risks associated with fax and unsecured email.
- Better workflow: Streamlines the management of referrals and document exchange.
- Enhanced traceability: Provides a clear audit trail for all communication.
- Supports modernization: Enables the PR service to move away from legacy tools and adopt secure digital processes.
Submitting Form RC161 with electronic signature
Problem Resolution accepts electronic signatures from taxpayers on the PDF version of the RC161 found on Canada.ca.
To ensure the fillable PDF form is used correctly and all features – including electronic signatures – are accessible, it is important to follow these steps:
- Download the fillable RC161 PDF to your computer.
- Open the downloaded PDF using Acrobat Reader 10 or later.
- Avoid opening the PDF directly in your web browser, as this may limit functionality.
Please note that when a taxpayer submits an electronically signed form RC161 to their Member of Parliament, it is the constituency office’s responsibility to validate the taxpayer’s identity before sending it to Problem Resolution. The taxpayer’s identity can be validated by obtaining a photo ID (i.e. a valid driver’s license or a health card).
Authorized Constituency Office Staff
Members of Parliament may experience staff turnover in their constituency offices. To ensure the security of taxpayer information, it is essential that the Authorized Constituency Office Staff Form is kept current and accurately reflects the authorized personnel for each MP office.
Whenever there are changes to staff – whether someone joins or leaves the office – MPs must submit an updated form. Please send the updated form through your office’s Connect intake conversation and confirm which staff member requires access to submit referrals via Connect.
Keeping this list updated helps us:
- Identify and validate constituency assistants authorized to act on behalf of their respective MP.
- Prevent unauthorized individuals from accessing taxpayer information.
We ask MPs to regularly review and update the Authorized Constituency Office Staff Form (PDF, 153 KB) to ensure accurate records are maintained.
If you have any questions, please contact Problem Resolution at Headquarters.