Step 2 – Make an access to information or personal information request


You don't need to make an Access to Information (ATIP) request for tax documents

Go to My Account to get the following documents in 5 days or less:

  • personal income tax returns
  • information slips (for example, T4, T4A, T5, RRSP receipts)
  • notices of assessment or reassessment
  • COVID-19 support statements including the Canada Emergency Response Benefit (CERB)
  • statements of income and deductions for previous tax years

Or call 1-800-959-8281 to request tax and benefit documents.

If you still choose to make an ATIP request, it will take up to 30 days to get your response.

CRA does not have:

  • Information about administering social insurance numbers (applications, replacements for lost or stolen cards, or forgotten numbers) or employment insurance. Go to Service Canada.
  • Information about your travel history outside Canada. Go to Canada Border Services Agency.


If you cannot get the information you are looking for through the CRA’s services, make a request through the Access to Information Act or Privacy Act. There is a $5 fee for requests under the Access to Information Act. There is no fee for requests for personal information under the Privacy Act.

Are you eligible?

To make a request, you must be one of the following:

What you need to provide to make a request

Additional information you need to provide for business-related requests


  • You don't have to give a reason for making information requests, although an explanation might help our staff find the material you want.
  • When you request information, your identity is protected under the Privacy Act.
  • If the records you want are likely to include the personal information of other individuals, you must provide their consent, signed and dated within the last 30 days, to authorize the CRA to release their personal information to you.

Ways to make a request


Apply online using the ATIP online request service. This service is a fast, easy and convenient way to make an access to information and personal information request. Make sure to include everything listed under What you need to provide to make a request in your application.

By mail

Send everything listed under What you need to provide to make a request in your letter or completed Form RC378, Access to Information and Personal Information Request Form to the following address:

Director General, ATIP Directorate
Canada Revenue Agency
555 MacKenzie Avenue, 5th Floor
Ottawa ON  K1A 0L5 

Ways to receive requested records

By Connect

The CRA uses Canada Post’s Connect service to send requested records online. This service is safe and secure, and is the fastest way to get your records. Using Connect is easy and has no cost for you.

To receive your response package through Connect, select “electronic copy” as your preferred method to get your records when you fill out your request. If you already have a Connect account, make sure to use the same email address in your request as the one used to access your account. If you do not already have a Connect account, you will be prompted to create one  when your records are ready.

Connect is a service provided by Canada Post, a Canadian crown corporation. The online portal provides access to documents in a safe and secure environment. The data is stored on servers located in Canada and all files remains encrypted throughout storage and transmission.

By paper

The requested records will be mailed using Xpresspost™ to the mailing address provided. Xpresspost™ tracks packages and has a 2 day delivery guarantee. If delivery of the records is unsuccessful, an ATIP analyst may contact you to verify your address.

Possible delays in processing paper requests

As a measure put in place to curb the spread of COVID-19 and protect the health and safety of Canadians, there are a limited number of ATIP employees accessing the office. This is likely to result in delays processing your paper records.

In person

An ATIP analyst will contact you using the contact information provided. The analyst will arrange a scheduled time for you to view the records at your nearest Tax Service Office or Tax Center.

Option temporarily suspended 

Due to measures put in place to curb the spread of COVID-19 and protect the health and safety of Canadians, the option to examine the requested records in person at a CRA office has been temporarily suspended.

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