Supplementary Information Tables: 2024–25 Departmental Results Report
Table of contents
- Authorities approved after Main Estimates (dollars)
- Details on transfer payment programs of $5 million or more
- Children’s Special Allowance payments (statutory)
- Community Volunteer Income Tax Program
- Distribution of fuel charges - Canada Carbon Rebate for individuals (statutory)
- Distribution of fuel charges - Canada Carbon Rebate for Small Businesses (statutory)
- Distribution of fuel charges - to farming businesses (statutory)
- Distribution of fuel charges - to provinces and territories (statutory)
- Gender-based analysis plus (GBA Plus)
- Response to parliamentary committees and external audits
- Response to parliamentary committees
- Response to audits conducted by the Office of the Auditor General of Canada (including audits conducted by the Commissioner of the Environment and Sustainable Development)
- Response to audits conducted by the Public Service Commission of Canada or the Office of the Commissioner of Official Languages
- Board of Management attendance record for 2024-25 and compensation rates
Authorities approved after Main Estimates (dollars)
Table 1: Authorities approved after Main Estimates (dollars)
Table 1 details the additional authorities approved for the Canada Revenue Agency (CRA) after the Main Estimates were tabled in Parliament.
Authorities approved
|
Estimates
|
|---|---|
2024–25 Main Estimates
|
17,579,455,563
|
Planned Spending (as reported in the 2024–25 Departmental Plan)
|
17,579,455,563
|
Carry-forward from 2023–24
|
562,541,970
|
Contact centres (Budget 2024)
|
221,651,836
|
Funding for severance payments, parental benefits, and vacation credits
|
82,688,635
|
Adjusted cost of the administration of the Goods and Services Tax by the Province of Quebec
|
44,900,000
|
Continue addressing tax non-compliance in real estate transactions (Budget 2024)
|
13,242,671
|
Vaping excise duty framework (Budget 2024)
|
7,763,076
|
Funding for the reimbursement of salary advances and overpayments incurred by the CRA in 2023–24 as a result of issues with the government pay system
|
5,834,045
|
Government advertising programs
|
4,500,000
|
Transfers with other government departments
|
2,019,570
|
Administration costs recoverable from the Canada Pension Plan and Employment Insurance accounts
|
631,849
|
Allocations from Treasury Board Central Vote 10 – Government wide initiatives
|
19,151
|
Allocations from Treasury Board Central Vote 15 – Compensation Adjustments
|
9,200
|
Adjustments to Statutory Authorities
|
Estimates
|
Distribution of fuel charges – Canada Carbon Rebate for small businesses
|
2,568,878,652
|
Distribution of fuel charges – Canada Carbon Rebate for individuals
|
1,306,115,951
|
Contribution to employee benefit plans
|
122,038,407
|
Distribution of fuel charges – to farming businesses
|
(36,133,475)
|
Children’s Special Allowance payments
|
33,947,248
|
Respendable non-tax revenues
|
11,248,611
|
Distribution of fuel charges – to provinces and territories
|
(10,109,123)
|
Court awards
|
2,200,849
|
Crown asset disposal
|
182,732
|
Other
|
1,177
|
Total Authorities at Year-End
|
22,523,628,595
|
Details on transfer payment programs of $5 million or more
Children’s Special Allowance payments (statutory)
- Start date
August 28, 1995Footnote 1
- End date
Ongoing
- Type of transfer payment
Other transfer payment
- Type of appropriation
Children’s Special Allowances Act (statutory authority)
- Fiscal year for terms and conditions
2024–25
- Link to departmental result(s)
Canadians receive their rightful benefits.
- Link to the department’s program inventory
Benefits
- Purpose and objectives of transfer payment program
Tax-free monthly payments made to federal, provincial or Indigenous governing body agencies or organizations that care for and maintain children under 18 years of age who reside in Canada. Children’s Special Allowance payments are equivalent to the maximum monthly amount of the Canada child benefit payments and are governed by the Children’s Special Allowances Act, which provides that this allowance be paid out of the Consolidated Revenue Fund.
- Results achieved
On average, monthly payments were made to 236 agencies and institutions on behalf of approximately 45,831 children. Payments were issued on schedule, no delays were reported.
- Findings of audits completed in 2024–25
Not applicable
- Findings of evaluations completed in 2024–25
Not applicable
- Engagement of applicants and recipients in 2024–25
Not applicable
Table 2: Financial information (dollars)
Table 2 shows the financial information for Children’s Special Allowance payments (statutory)
Type of transfer payment
|
2022–23 actual spending
|
2023–24 actual spending
|
2024–25 planned spending
|
2024–25 total authorities available for use
|
2024–25 actual spending (authorities used)
|
Variance (2024–25 actual minus 2024–25 planned)
|
|---|---|---|---|---|---|---|
Total grants
|
–
|
–
|
–
|
–
|
–
|
–
|
Total contributions
|
–
|
–
|
–
|
–
|
–
|
–
|
Total other types of transfer payments
|
368,192,202
|
390,060,074
|
396,000,000
|
429,947,248
|
429,947,248
|
33,947,248
|
Total
|
368,192,202
|
390,060,074
|
396,000,000
|
429,947,248
|
429,947,248
|
33,947,248
|
Explanation of variances
The number of children in care can vary from month to month. In addition the actual indexation rate for the benefit period of July 2024 through June 2025 was higher than the estimated indexation rate used when establishing the 2024–25 planned spending forecast.
Community Volunteer Income Tax Program
- Start date
April 1, 2021
- End date
March 31, 2026
- Type of transfer payment
Grant
- Type of appropriation
Appropriated annually through the Estimates
- Fiscal year for terms and conditions
2020–21
- Link to departmental result(s)
Canadians receive their rightful benefits.
- Link to the department’s program inventory
Benefits
- Purpose and objectives of transfer payment program
The Community Volunteer Income Tax Program (CVITP) is a collaboration between the CRA and community organizations which host tax preparation clinics and arrange for volunteers to prepare income tax and benefit returns for eligible individuals. The purpose of the grant is to provide direct financial support to eligible organizations to defray some of the administrative costs they incur in hosting tax preparation clinics and to encourage growth and retention among organizations.
- Results achieved
1,903 applications were received by the close of the application period June 30, 2024. After review, 1,766 applications were approved and 1,722 organizations completed the paperwork to receive funding.
- Findings of audits completed in 2024–25
Not applicable
- Findings of evaluations completed in 2024–25
Not applicable
- Engagement of applicants and recipients in 2024–25
1,766 applications were approved, and 1,722 organizations completed the paperwork to receive funding. Enhancements to communications strategies are being deployed for year five to ensure that organizations are aware of and apply to receive the grant funding designed to support them.
Table 3: Financial information (dollars)
Table 3 shows the financial information for the CVITP.
Type of transfer payment
|
2022–23 actual spending
|
2023–24 actual spending
|
2024–25 planned spending
|
2024–25 total authorities available for use
|
2024–25 actual spending (authorities used)
|
Variance (2024–25 actual minus 2024–25 planned)
|
|---|---|---|---|---|---|---|
Total grants
|
2,976,230
|
5,284,769
|
5,950,000
|
6,043,865
|
6,010,237
|
60,237
|
Total contributions
|
–
|
–
|
–
|
–
|
–
|
–
|
Total other types of transfer payments
|
–
|
–
|
–
|
–
|
–
|
–
|
Total
|
2,976,230
|
5,284,769
|
5,950,000
|
6,043,865
|
6,010,237
|
60,237
|
Explanation of variances
Actual spending for 2024–25 is in line with planned.
Distribution of fuel charges – Canada Carbon Rebate for individuals (statutory)
- Start date
June 21, 2018
- End date
The Government of Canada has made regulations that cease the application of the federal fuel charge, effective April 1, 2025.
- Type of transfer payment
Other transfer payment
- Type of appropriation
Statutory authority provided for under the Income Tax Act. The Canada Carbon Rebate (CCR) is deemed to have been paid as a rebate in respect of fuel charges levied under Part I of the Greenhouse Gas Pollution Pricing Act.
- Fiscal year for terms and conditions
2024–25
- Link to departmental result(s)
Canadians receive their rightful benefits.
- Link to the department’s program inventory
Benefits
- Purpose and objectives of transfer payment program
For jurisdictions that do not meet the Canada-wide federal standard for reducing carbon pollution, the Government will return all direct proceeds from the fuel charge in the jurisdiction of origin, with the bulk of direct proceeds going to individuals and families residing in those provinces through the CCR. Payments made to individuals and families vary by province of residence given that different levels of proceeds are generated in each affected jurisdiction, and the impacts of carbon pollution pricing on households differ. These variations are an outcome of the different types and quantities of fuels consumed in different provinces.
- Results achieved
The CCR is paid on a quarterly basis. The total amount of the CCR increased by 32% in fiscal year 2024–25 when compared to fiscal year 2023–24 which reflect increases in basic prescribed rates and timing of payment processing.
- Findings of audits completed in 2024–25
Not applicable
- Findings of evaluations completed in 2024–25
Not applicable
- Engagement of applicants and recipients in 2024–25
Not applicable
Table 4: Financial information (dollars)
Table 4 shows the financial information for the Distribution of fuel charges – Canada Carbon Rebate for individuals (statutory).
Type of transfer payment
|
2022–23 actual spending
|
2023–24 actual spending
|
2024–25 planned spending
|
2024–25 total authorities available for use
|
2024–25 actual spending (authorities used)
|
Variance (2024–25 actual minus 2024–25 planned)
|
|---|---|---|---|---|---|---|
Total grants
|
–
|
–
|
–
|
–
|
–
|
–
|
Total contributions
|
–
|
–
|
–
|
–
|
–
|
–
|
Total other types of transfer payments
|
6,823,776,253
|
9,599,733,794
|
11,358,000,000
|
12,664,115,951
|
12,664,115,951
|
1,306,115,951
|
Total
|
6,823,776,253
|
9,599,733,794
|
11,358,000,000
|
12,664,115,951
|
12,664,115,951
|
1,306,115,951
|
Explanation of variances
Planned spending figures reflect the forecasts provided by the Department of Finance for inclusion in the 2024–25 Main Estimates, which may differ from actual payments due to changes in various factors.
Distribution of fuel charges – Canada Carbon Rebate for Small Businesses (statutory)
- Start date
December 2024
- End date
The Government of Canada has made regulations that cease the application of the federal fuel charge, effective April 1, 2025.
- Type of transfer payment
Other transfer payment
- Type of appropriation
Statutory authority is established pursuant to section 127.421 of the Income Tax Act. It provides a refundable tax credit to small and medium-sized businesses in designated provinces by returning a portion of fuel charge proceeds from the province.
- Fiscal year for terms and conditions
2024–25
- Link to departmental result(s)
Canadians receive their rightful benefits.
- Link to the department’s program inventory
Benefits
- Purpose and objectives of transfer payment program
The CCR for Small Businesses is a refundable tax credit which will return a portion of federal fuel charge proceeds directly to eligible Canadian-controlled private corporations.
- Results achieved
Fiscal year 2024–25 included retroactive payments (proceeds from fuel charge years 2019–2023) worth more than $2.5 billion to approximately 689,000 eligible small and medium-sized businesses.
- Findings of audits completed in 2024–25
Not applicable
- Findings of evaluations completed in 2024–25
Not applicable
- Engagement of applicants and recipients in 2024–25
Not applicable
Table 5: Financial information (dollars)
Table 5 shows the financial information for the Distribution of fuel charges – Canada Carbon Rebate for Small Businesses (statutory).
Type of transfer payment
|
2022–23 actual spending
|
2023–24 actual spending
|
2024–25 planned spending
|
2024–25 total authorities available for use
|
2024–25 actual spending (authorities used)
|
Variance (2024–25 actual minus 2024–25 planned)
|
|---|---|---|---|---|---|---|
Total grants
|
–
|
–
|
–
|
–
|
–
|
–
|
Total contributions
|
–
|
–
|
–
|
–
|
–
|
–
|
Total other types of transfer payments
|
–
|
–
|
–
|
2,568,878,652
|
2,568,878,652
|
2,568,878,652
|
Total
|
–
|
–
|
–
|
2,568,878,652
|
2,568,878,652
|
2,568,878,652
|
Explanation of variances
A forecast of the statutory payment was not available at the time the 2024–25 planned spending figures were established. As a result, the variance is equivalent to the 2024–25 actual spending.
Distribution of fuel charges – to farming businesses (statutory)
- Start date
Section 127.42 (Return of Fuel Charge Proceeds to Farmers Tax Credit) of the Income Tax Act was added via Bill C-8, which received Royal Assent in June 2022, applicable to the 2021 and subsequent years.
- End date
The Government of Canada has made regulations that cease the application of the federal fuel charge, effective April 1, 2025.
- Type of transfer payment
Other transfer payment
- Type of appropriation
Statutory authority established pursuant to section 127.42 of the Income Tax Act. It will return fuel charge proceeds to farmers carrying on business in involuntary backstop jurisdictions.
- Fiscal year for terms and conditions
2024–25
- Link to departmental result(s)
Canadians receive their rightful benefits.
- Link to the department’s program inventory
Benefits
- Purpose and objectives of transfer payment program
The purpose of the credit is to assist eligible farming businesses afford the cost of fighting climate change by returning a portion of fuel charge proceeds from the price on pollution directly to them in backstop provinces, meaning provinces that have not adopted either the federal system of applying a price on pollution or rules that meet the federal government’s stringency requirements.
- Results achieved
Eligible entities include eligible individuals (self-employed farmers), corporations, trusts, and partnerships (individuals who are members in one or more partnerships), which operate a farming business through one or more permanent establishments in Alberta, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island or Saskatchewan.
Self-employed farmers and individuals who are members in one or more partnerships operating a farming business, can claim the credit on line 47556 – Return of fuel charge proceeds to farmers tax credit of their T1 income tax and benefit return. Self-employed farmers must have first completed Form T2042, Statement of Farming Activities. Trusts can claim the credit on line 64 of Form T3RET, while corporations can claim it on line 795 of the T2 return. Corporations have to file a completed Schedule 63, Return of Fuel Charge Proceeds to Farmers Tax Credit, with the T2 return for the year.
In 2024–25, there were 24,094 corporations who claimed this credit on the T2 return. Further, there were 463 partners who claimed this credit on the T5013FIN – Partnership Financial Return.
- Findings of audits completed in 2024–25
Not applicable
- Findings of evaluations completed in 2024–25
Not applicable
- Engagement of applicants and recipients in 2024–25
Not applicable
Table 6: Financial information (dollars)
Table 6 shows the financial information for the Distribution of fuel charges – to farming businesses (statutory).
Type of transfer payment
|
2022–23 actual spending
|
2023–24 actual spending
|
2024–25 planned spending
|
2024–25 total authorities available for use
|
2024–25 actual spending (authorities used)
|
Variance (2024–25 actual minus 2024–25 planned)
|
|---|---|---|---|---|---|---|
Total grants
|
–
|
–
|
–
|
–
|
–
|
–
|
Total contributions
|
–
|
–
|
–
|
–
|
–
|
–
|
Total other types of transfer payments
|
129,365,039
|
131,522,662
|
203,500,000
|
167,366,525
|
167,366,525
|
(36,133,475)
|
Total
|
129,365,039
|
131,522,662
|
203,500,000
|
167,366,525
|
167,366,525
|
(36,133,475)
|
Explanation of variances
Planned spending figures reflect the forecasts provided by the Department of Finance for inclusion in the 2024–25 Main Estimates, which may differ from actual payments due to changes in various factors.
Distribution of fuel charges - to provinces and territories (statutory)
- Start date
July 1, 2019
- End date
The Government of Canada has made regulations that cease the application of the federal fuel charge, effective April 1, 2025.
- Type of transfer payment
Other transfer payment
- Type of appropriation
Statutory authority established pursuant to section 165(2) of the Greenhouse Gas Pollution Pricing Act. It provides for payments to provinces/territories as stipulated in the Act.
- Fiscal year for terms and conditions
2024–25
- Link to departmental result(s)
Canadians receive their rightful benefits.
- Link to the department’s program inventory
Benefits
- Purpose and objectives of transfer payment program
Yukon and Nunavut are two jurisdictions that chose to adopt the federal pollution pricing system. The CRA recognizes the distribution of fuel charge amounts as transfer payments to provinces/territories.
- Results achieved
Four quarterly payments were processed in June 2024, September 2024, December 2024, and March 2025 to Yukon and Nunavut. Distributions to the provinces and territories decreased by 3% in fiscal year 2024–25 when compared to fiscal year 2023–24 due to the timing of assessments.
- Findings of audits completed in 2024–25
Not applicable
- Findings of evaluations completed in 2024–25
Not applicable
- Engagement of applicants and recipients in 2024–25
Not applicable
Table 7: Financial information (dollars)
Table 7 shows the financial information for the Distribution of fuel charges – to provinces and territories (statutory).
Type of transfer payment
|
2022–23 actual spending
|
2023–24 actual spending
|
2024–25 planned spending
|
2024–25 total authorities available for use
|
2024–25 actual spending (authorities used)
|
Variance (2024–25 actual minus 2024–25 planned)
|
|---|---|---|---|---|---|---|
Total grants
|
–
|
–
|
–
|
–
|
–
|
–
|
Total contributions
|
–
|
–
|
–
|
–
|
–
|
–
|
Total other types of transfer payments
|
40,623,071
|
51,362,365
|
60,000,000
|
49,890,877
|
49,890,877
|
(10,109,123)
|
Total
|
40,623,071
|
51,362,365
|
60,000,000
|
49,890,877
|
49,890,877
|
(10,109,123)
|
Explanation of variances
Planned spending figures reflect the forecasts provided by the Department of Finance for inclusion in the 2024–25 Main Estimates, which may differ from actual payments due to changes in various factors.
Gender-based analysis plus (GBA Plus)
Section 1: Institutional GBA Plus governance and capacity
Governance
The CRA is committed to an equitable tax and benefit administration aligned with the Government of Canada’s GBA Plus mandate. To support this, the CRA launched a three-year GBA Plus Action Plan (2024–2027), which builds on past efforts, aligns with government directives, and outlines commitments, priorities, and methods to embed equity as a core Agency principle.
Over the 2024–25 fiscal year, the CRA looked to improve GBA Plus governance and accountability by prioritizing the use of disaggregated data when undertaking GBA Plus analysis. Examples of data collected and made publicly available by the CRA include:
- income statistical reports
- benefit and credit statistics
- corporate statistical reports
- trust statistical reports
- excise tax and duty statistics
- general sales tax/harmonized sales tax (GST/HST) statistical reports
- the vulnerable populations statistical report
- foreign income verification statement and related statistics
- security options deductions for tax years 2007–2017
- Income statistics and GST/HST statistics
Furthermore, the CRA aimed to strengthen its governance and accountability by:
- establishing an Agency-wide GBA Plus Network to help build capacity and share best practices across the CRA
- enhancing the tracking and monitoring of key activities related to GBA Plus to better understand where GBA Plus is being applied at the CRA
- assessing the CRA’s GBA Plus maturity using Women and Gender Equality’s GBA Plus Maturity Model to determine both how the CRA fares in the integration of GBA Plus relative to other departments and agencies, and where to best focus resources to increase the knowledge and application of GBA Plus across the CRA
The CRA’s GBA Plus Champion continues to collaborate with key domestic partners and peer tax administrations internationally, including the Organisation for Economic Co-operation and Development’s Gender and Diversity Network. Through this ongoing collaboration, the CRA supports the advancement of equity and diversity initiatives at home and abroad, while also adopting best practices from other tax administrations.
Capacity
To enhance organizational GBA Plus capacity, work was undertaken to develop more tailor-made training and workshops, and to strengthen the rigour and quality of GBA Plus application through better access to the correct data and analytical tools. During the 2024–25 fiscal year, the CRA looked to better contextualize training content to align directly with the specific CRA program or service undergoing capacity development. Over 20 such workshops were conducted. The CRA also continually promotes internal training opportunities and the Canada School of Public Service’s online training modules. Additionally, the CRA’s GBA Plus Centre of Expertise continues to provide expert advice and methodological guidance on the integration of GBA Plus into CRA program development, including the completion of comprehensive GBA Plus assessments. Moreover, accessibility to GBA Plus tools and resources has been further enhanced through the recent revision and relaunch of the GBA Plus resource pages on the CRA’s internal website, prominently featuring a newly introduced section dedicated to the use and analysis of disaggregated data.
Human resources (full-time equivalents) dedicated to GBA Plus
In addition to the GBA Plus Champion, the CRA had four full-time equivalents dedicated to working solely on GBA Plus in the 2024–25 fiscal year.
Section 2: Gender and diversity impacts, by program
Definitions
Scales
Gender scale
- First group: predominantly men (80% or more men)
- Second group: 60% to 79% men
- Third group: broadly gender-balanced
- Fourth group: 60% to 79% women
- Fifth group: predominantly women (80% or more women)
Income-level scale
- First group: strongly benefits low-income individuals (strongly progressive)
- Second group: somewhat benefits low-income individuals (somewhat progressive)
- Third group: no significant distributional impacts
- Fourth group: somewhat benefits high-income individuals (somewhat regressive)
- Fifth group: strongly benefits high income-individuals (strongly regressive)
Age group scale
- First group: primarily benefits youth, children or future generations
- Second group: no significant intergenerational impacts or impacts on generations between youths and seniors
- Third group: primarily benefits seniors or the baby boom generation
Core responsibility: Tax
Program name: Charities
- Program goals
The Charities Directorate ensures the integrity of the charitable sector in Canada by promoting compliance with the income tax legislation and regulations through consistency; education; quality service; and responsible enforcement.
- Target population
All Canadians
- Distribution of benefits
- By gender: third group
- By income level: third group
- By age group: second group
- Specific demographic group(s) to be monitored
This Program is administered in accordance with the various Acts and Legislation that regulate its work. It does not monitor any specific demographic group.
- Key program impacts on gender and diversity
In August 2024, as part of the selection process for the new members of the Advisory Committee on the Charitable Sector, the CRA launched an open call for membership through a new secure digital portal to allow for the submission of applications online.
The CRA encouraged applications from a broad cross-section of experts, practitioners, and leaders from the not-for-profit and private sectors as well as members of various groups, including women, LGBTQ2+ communities, Indigenous Peoples, persons with disabilities, and members of visible minorities. The process closed on September 27, 2024, and over 200 people applied.
The CRA implemented its response to the Office of the Taxpayers’ Ombudsperson Report, Charity Begins with Fairness: More to Explore, including the launch of a new mandatory training suite designed to strengthen the ability of staff to apply knowledge in the area of unconscious bias, cultural competency, and religious literacy, in their day-to-day roles.
- The new required training suite designed to strengthen the ability of staff to apply knowledge in the area of unconscious bias, cultural competency, and religious literacy, in their day-to-day roles, is complete and was distributed to employees in February 2024.
- All employees and decision makers involved in the charity audit process have completed the CRA course, “HQ1257-000 Unconscious Bias: Building tools to navigate the mind”, and 99% of Charities Directorate employees have completed it (or its course equivalencies), surpassing the goal of 80%. Charities Directorate training products have been updated to include information on unconscious bias.
To provide refresher training on key concepts covered in the mandatory training suite, the Program hosts optional monthly religious literacy events for Charities Directorate employees. Supplemental material is distributed following the events to provide an opportunity for continual learning.
- Key program impact statistics
Nothing to report
- Other key program impacts
All Charities Directorate employees must take the following required training:
- Supplementary information sources
Using the resources in the Equity, Diversity, and Inclusion Training Suite, Charities Directorate employees must understand basics concerning faith, such as key beliefs, rituals, and customs, that will help develop understanding.
The CRA offers many ways to assist persons with disabilities, including video relay service, teletypewriter, and alternate publication formats. Charities Directorate employees must consider using the CRA’s services for persons with disabilities.
The CRA’s comprehensive training suite on unconscious bias, cultural competency, and religious literacy is delivering meaningful benefits for both employees and the public. By equipping Charities Directorate staff with practical tools and knowledge, the training strengthens their ability to serve diverse communities with greater empathy, awareness, and fairness. With over 99% of employees having completed key unconscious bias training, and continued engagement through monthly religious literacy events, the initiative fosters a more inclusive, respectful workplace. Updated and tailored learning materials, combined with a wide range of optional courses, reinforce the CRA’s commitment to Equity, Diversity, and Inclusion. This training not only enhances internal decision-making and service delivery, but also supports public confidence by ensuring the CRA’s interactions reflect the values and needs of Canada’s increasingly diverse population.
- GBA Plus data collection plan
The Program is committed to continue working with the CRA’s GBA Plus experts to determine what data should be collected and how the data can be used to assess potential gender and diversity impacts of the CRA’s Programs.
Program name: Collections
- Program goals
The goal of Collections is to assist taxpayers with debt balances, regardless of their demographics characteristics.
- Target population
The target population are Canadians who have been identified as having an outstanding amount owed to the CRA which needs to be collected. This population encompasses a diverse array of demographic characteristics and combinations of characteristics.
- Distribution of benefits
- By gender: third group
- By income level: third group
- By age group: second group
- Specific demographic group(s) to be monitored
The Collections program does not target specific demographic characteristics, such as income levels, age, gender, and language. However, because the program impacts Canadians across the country it has an impact on different groups and individuals who are comprised of different demographic characteristics. At present the program needs to collect more specific and disaggregated data to understand which groups should be monitored for impact. Selecting groups without this data and evidence could result in undo discrimination and harm towards targeted groups.
Applying GBA Plus to the Collections program is important because:
- People who have debt balances are not a homogenous group. Their experiences and barriers can differ widely based on gender, age, cultural background, language, type of disability, and more.
- Systemic barriers may contribute to debt balances. Without GBA Plus, the Collections program risks unintentionally excluding or disadvantaging certain groups.
- Key program impacts on gender and diversity
Not available, but underway as a part of the Program’s data collection plan.
- Key program impact statistics
Not available
- Other key program impacts
Not available
- Supplementary information sources
Not applicable
- GBA Plus data collection plan
The Program is currently at the early stages of developing a data collection plan that will expand its capacity to report on gender and diversity and include some of its external-facing programs.
Program name: Objections and Appeals
- Program goals
The Objections and Appeals Program conducts a formal and impartial review of any objections or appeals received related to an assessment, determination, or decision. When any type of objection or appeal is filed, the CRA reviews all the information before making its decision.
- Target population
The Appeals Programs do not collect sufficient data to enable it to monitor and report program impacts by gender and diversity (GBA Plus) on the population who has chosen to file an appeal. The Programs review notices of appeal on a case-by-case basis taking into account any new information provided by the taxpayer, work or payer. The court makes the ultimate decision on the outcome of an appeal. Identity elements are not considered by the program when determining the outcome of an appeal.
- Distribution of benefits
- By gender: third group
- By income level: third group
- By age group: second group
- Specific demographic group(s) to be monitored
Not applicable
- Key program impacts on gender and diversity
Not available
- Key program impact statistics
Not available
- Other key program impacts
Not applicable
- Supplementary information sources
Not applicable
- GBA Plus data collection plan
As of February 2025, work on GBA Plus has been paused due to resource capacity constraints.
Program name: Policy, Ruling, and Interpretations
- Program goals
The Policy, Ruling, and Interpretations program serves as the authority for interpreting the Income Tax Act, GST/HST, Underused Housing Tax legislation, Excise and specialty taxes, and related statutes for the CRA.
- Target population
All Canadians
- Distribution of benefits
- By gender: third group
- By income level: third group
- By age group: second group
- Specific demographic group(s) to be monitored
This Program is administered in accordance with the various Acts and Legislation that regulate its work. It does not monitor any specific demographic group.
- Key program impacts on gender and diversity
Not available
- Key program impact statistics
Not available
- Other key program impacts
Not available
- Supplementary information sources
Nothing to report
- GBA Plus data collection plan
The Program is committed to continue working with the CRA’s GBA Plus experts to determine what data should be collected and how the data can be used to assess potential gender and diversity impacts of the CRA’s Programs.
Program name: Registered Plans
- Program goals
The Registered Plans program ensures the integrity of the deferred income and savings plans sector in Canada by promoting compliance with the income tax legislation and regulations through consistency, education, quality service, and responsible enforcement.
- Target population
All Canadians
- Distribution of benefits
- By gender: third group
- By income level: third group
- By age group: second group
- Specific demographic group(s) to be monitored
This Program is administered in accordance with the various Acts and Legislation that regulate its work. It does not monitor any specific demographic group.
- Key program impacts on gender and diversity
Not available
- Key program impact statistics
Not available
- Other key program impacts
Not available
- Supplementary information sources
Nothing to report
- GBA Plus data collection plan
The Program is committed to continue working with the CRA’s GBA Plus experts to determine what data should be collected and how the data can be used to assess potential gender and diversity impacts of the CRA’s Programs.
Program name: Reporting Compliance
- Program goals
The Reporting Compliance program protects the integrity of Canada’s tax system by using a range of compliance interventions to identify and address the small segment of the population that does not report the correct amounts. GBA Plus is used to ensure these compliance activities are fair to various groups of taxpayers.
- Target population
All Canadians
- Distribution of benefits
- By gender: Second group – Men are audited more frequently than women. This represents an impact and not a benefit.
- By income level: Fourth group – High-income individuals are proportionally more likely to be audited. This represents an impact and not a benefit.
- By age group: Third group – Older generations are more likely to be audited. This represents an impact and not a benefit.
- Specific demographic group(s) to be monitored
Specific sociodemographic groups are not monitored since Reporting Compliance is not a benefit or service that targets any specific groups. However, Reporting Compliance monitors program impacts for the following identity factors:
- Gender
- Age
- Marital Status
- Province of residence
- Net Income
- Immigration/emigration history
- Key program impacts on gender and diversity
Each year the reporting compliance program of the CRA reports on a different audit population to provide a complete picture of program impacts by gender and other identity factors. For 2024–25, the population analyzed was T1 audits completed between April 1, 2021 to March 31, 2025. A four-year time frame was selected to provide a more extensive picture of the Reporting Compliance program’s impact by gender and other identity factors.
The CRA selects files for an audit based on identified risks. These risks include a number of factors, such as the likelihood or frequency of errors in tax returns or whether there are indications of non-compliance with tax obligations. The CRA also looks at the information it has on file for the taxpayer and may compare that information to similar files or consider information from other audits or investigations.
Table 8: Key program impact statistics
Table 8 shows the key program impact statistics for the Reporting Compliance program.
Statistics
|
Observed ResultsFootnote 2
|
Data Source
|
Comment
|
|---|---|---|---|
Number of T1 audits completed between April 1, 2021 and March 31, 2025
|
Consult table below
|
Internal systems: Integras and AIMS case management systems, and T1 IDENT database
|
–
|
Percent of T1 audits completed between April 1, 2021 and March 31, 2025
|
Consult table below
|
Internal systems: Integras and AIMS case management systems, and T1 IDENT database
|
–
|
Audit Change Rate (percent of audits resulting in change in amount assessed) for T1 audits completed between April 1, 2021 and March 31, 2025
|
Consult table below
|
Internal systems: Integras and AIMS case management systems, and T1 IDENT database
|
–
|
Table 9: Key program impact statisticsFootnote 3
Table 9 shows the key program impact statistics for the Reporting Compliance program by gender.
GenderFootnote 4
|
Number of T1 Audits
|
Percent of T1 Audits
|
Audit Change Rate
|
|---|---|---|---|
Male
|
13,370
|
63%
|
72%
|
Female
|
7,590
|
36%
|
73%
|
Not available
|
110
|
1%
|
35%
|
Table 10: Key program impact statisticsFootnote 3
Table 10 shows the key program impact statistics for the Reporting Compliance program by age group.
Age Group
|
Number of T1 Audits
|
Percent of T1 Audits
|
Audit Change Rate
|
|---|---|---|---|
Under–18
|
0
|
0%
|
0%
|
18–29
|
730
|
3%
|
70%
|
30–39
|
2,250
|
11%
|
69%
|
40–49
|
3,270
|
16%
|
72%
|
50–59
|
4,270
|
20%
|
72%
|
60–69
|
4,250
|
20%
|
70%
|
70–79
|
2,820
|
13%
|
72%
|
80+
|
3,480
|
17%
|
81%
|
Unavailable
|
0
|
0%
|
0%
|
Table 11: Key program impact statisticsFootnote 3
Table 11 shows the key program impact statistics for the Reporting Compliance program by marital status.
Marital Status
|
Number of T1 Audits
|
Percent of T1 Audits
|
Audit Change Rate
|
|---|---|---|---|
Married/Common-law
|
11,470
|
54%
|
70%
|
Single
|
4,200
|
20%
|
73%
|
Divorced/Separated
|
2,380
|
11%
|
74%
|
Widowed/Survivor
|
2,800
|
13%
|
81%
|
Unstated/Unknown/Unavailable
|
240
|
1%
|
51%
|
Table 12: Key program impact statisticsFootnote 3
Table 12 shows the key program impact statistics for the Reporting Compliance program by province.
Province
|
Number of T1 Audits
|
Percent of T1 Audits
|
Audit Change Rate
|
|---|---|---|---|
Alberta
|
1,510
|
7%
|
75%
|
British Columbia
|
3,820
|
18%
|
68%
|
Manitoba
|
640
|
3%
|
46%
|
New Brunswick
|
240
|
1%
|
73%
|
Newfoundland and Labrador
|
140
|
1%
|
79%
|
Nova Scotia
|
0
|
0%
|
0%
|
Northwest Territories
|
530
|
3%
|
70%
|
Nunavut
|
0
|
0%
|
0%
|
Ontario
|
8,660
|
41%
|
74%
|
Prince Edward Island
|
50
|
0%
|
70%
|
Quebec
|
4,940
|
23%
|
76%
|
Saskatchewan
|
320
|
2%
|
78%
|
Yukon
|
0
|
0%
|
0%
|
Outside Canada
|
190
|
1%
|
48%
|
Table 13: Key program impact statisticsFootnote 3
Table 13 shows the key program impact statistics for the Reporting Compliance program by income.
T1 Income
|
Number of T1 Audits
|
Percent of T1 Audits
|
Audit Change Rate
|
|---|---|---|---|
Under $49,020
|
4,880
|
23%
|
55%
|
$49,021 to $98,040
|
5,420
|
26%
|
78%
|
$98,041 to $151,978
|
3,290
|
16%
|
79%
|
$151,979 to $216,511
|
2,130
|
10%
|
81%
|
Over $216,511
|
5,130
|
24%
|
77%
|
Unavailable
|
240
|
1%
|
46%
|
Table 14: Key Program Impact StatisticsFootnote 3
Table 14 shows the key program impact statistics for the Reporting Compliance program by immigration/emigration history.
Immigration/Emigration History
|
Number of T1 Audits
|
Percent of T1 Audits
|
Audit Change Rate
|
|---|---|---|---|
No immigration/emigration data on file
|
16,970
|
81%
|
72%
|
Only immigration
|
3,460
|
16%
|
75%
|
Both – most recent is immigration
|
470
|
2%
|
65%
|
Only emigration
|
110
|
1%
|
56%
|
Both – most recent is emigration
|
70
|
0%
|
56%
|
- Other key program impacts
Not available
- Supplementary information sources
Not available
- GBA Plus data collection plan
Since the Reporting Compliance program does not directly collect taxpayer information related to gender and diversity factors, the program uses the CRA’s data holdings to support GBA Plus analysis. This year, the Reporting Compliance program provided disaggregated data on audits of individuals for several identity factors. Quantitative methods were used to measure how frequently different groups were impacted by audits. The Reporting Compliance program continues to explore new ways to use the CRA’s data holdings to better understand how their programs impact different groups, including new analysis methods.
Program name: Returns Compliance
- Program goals
The goal of the Returns Compliance programs is to deliver national validation and compliance programs for Canadians, regardless of their demographic characteristics.
- Target population
The target population is Canadians who have been identified as having an outstanding amount owed to the CRA which needs to be validated and addressed. This population encompasses a diverse array of demographic characteristics and combinations of characteristics.
- Distribution of benefits
- By gender: third group
- By income level: third group
- By age group: second group
- Specific demographic group(s) to be monitored
The Returns Compliance program does not target specific demographic characteristics, such as income levels, age, gender, and language. However, because the program impacts Canadians across the country it has an impact on different groups and individuals who are comprised of different demographic characteristics. At present, the program needs to collect more specific and disaggregated data to understand which groups should be monitored for impact. Selecting groups without this data and evidence could result in undo discrimination and harm towards targeted groups.
Applying a GBA Plus lens to the Returns Compliance program is important because:
- People who have been identified as having an outstanding amount owed to the CRA are not a homogenous group.
- Systemic barriers may contribute to the outstanding amounts.
- Key program impacts on gender and diversity
Not available
- Key program impact statistics
Not available
- Other key program impacts
Not available
- Supplementary information sources
Not applicable
- GBA Plus data collection plan
The Returns Compliance program is currently in the early stages of developing a data collection plan that will expand its capacity to report on gender and diversity, and include some of its external-facing programs.
Program name: Service Feedback
- Program goals
The Service Feedback Programs administers the Service Complaints and Problem Resolution workloads, which receives and responds to service-related feedback from Canadians, and processes requests from Members of Parliament and works with other CRA branches to resolve the issues raised.
- Target population
All Canadians who provide service-related feedback to the CRA. Under the mandate of the Service Feedback Program (SFP), the Program’s objective is to promote service excellence and support the resolution of complex taxpayer issues submitted through service feedback channels. However, the SFP does not provide financial benefits or direct services to taxpayers.
- Distribution of benefits
- By gender: third group
- By income level: second group – somewhat benefits low income individuals (somewhat progressive)
- By age group: second group – no significant intergenerational impacts or impacts on generations
- Specific demographic group(s) to be monitored
The SFP aims to report on Canadians who shared feedback and service experiences of diverse demographic groups, including but not limited to, individuals of different gender, income levels and age groups.
- Key program impacts on gender and diversity
At present, program impacts are not available. The SFP recognizes the importance of including GBA Plus data into its reporting exercises. Currently, the program captures Social Insurance Numbers from taxpayers, which are used in conjunction with GBA Plus data sourced from the Information and Data Directorate. This data encompasses demographics such as gender, income, marital status, age, and child count, which is analyzed to identify trends and disparities in service experiences.
- Key program impact statisticsFootnote 3
The SFP does not directly collect GBA Plus data; however, it utilizes existing GBA Plus datasets to inform its analyses and identify areas for improvement in service delivery to diverse groups. See below for observed results.
Marital status:
- Married: 35%
- Single: 33%
- Separated: 9%
- Common-law: 8%
Child Count:
- 0 children: 75%
- 1 child: 9%
- 2 children: 9%
Gender:
- Female: 48%
- Male: 49%
- Unspecified: 2%
Age group:
- 15–24 years: 2%
- 25–54 years: 50%
- 55–64 years: 16%
- 65+ years: 29%
- Unspecified: 3%
Income:
- 0-$50,197: 59%
- $50,198-$100,592: 23%
- $100,393-$155,625: 8%
- $155,626-$221,708: 3%
- $221,709+: 4%
- Unspecified: 3%
Data source: Service Feedback System and Internal Identification Systems.
- Other key program impacts
Not available
- Supplementary information sources
Not available
- GBA Plus data collection plan
The program collects taxpayer information from various sources, primarily through the SFP Complaint Form (RC193) and internal CRA channels. Taxpayers provide identifying information (for example, Social Insurance Numbers and Business Numbers), via platforms like the RC193 webform and My Account. This information is then integrated with other CRA databases, including the data source from the Information and Data Directorate, to obtain GBA Plus insights.
The SFP is committed to enhancing the comprehensiveness of the Program’s data by utilizing a variety of supplementary sources. This approach aims to deepen CRA’s understanding of service needs and refine program-level processes. To support these efforts, the Program has initiated the SFP and the GBA Plus Pilot Project, both designed to drive continuous improvements within the CRA.
Program name: Tax Services and Processing
- Program goals
The Program provides taxpayers access to the accurate and timely information they need to comply with Canada's tax laws by modernizing their services, including expanding their digital services and enhancing their telephone platform, making it easier for taxpayers to meet their tax obligations. The Program registers businesses for a business number and administers T2, T3, GST/HST, excise, rebates, and other levies programs. The Program helps businesses and individuals to voluntarily comply with Canada's tax laws by processing their information and payments as quickly and accurately as possible and telling them the results of their assessment or reassessment.
- Target population
All Canadians and businesses in Canada
- Distribution of benefits
- By gender: third group
- By income level: third group
- By age group: second group
- Specific demographic group(s) to be monitored
The CRA publishes on Canada.ca a range of reports with data collected from business and individual returns. Additionally, the CRA will continue to develop and implement comprehensive communications products and strategies related to digital services, while also working to raise awareness of the support and tools that are available among vulnerable groups of Canadians.
- Key program impacts on gender and diversity
The CRA publishes a range of reports with data collected from business returns. These reports can be used for data analysis of business location, size, and other tax-related information.
For individual returns, data is broken down by gender, age, geographic location, marital status, income level and major source of income. Individual filing rates are also calculated by province/territory, employment status, age, gender, marital status, income range and more. For digital services, users can access the CRA’s Chatbot on the website without logging in to their My Account. Since identification information is not required to use or communicate via CRA’s Chatbot, it is not possible to determine key program impacts on gender and diversity.
- Key program impact statistics
Not applicable
- Other key program impacts
Not applicable
- Supplementary information sources
Not applicable
- GBA Plus data collection plan
Business Returns:
- The CRA publishes a range of reports with data collected from business returns, that are published on Canada.ca: Corporate Statistical Tables (2017 to 2022 tax years) - Canada.ca.
- Generally, taxpayers and registrants affected by Business Returns’ tax services and processing are Canadian and non-resident businesses (ranging from sole proprietorships to multinational corporations and excluding self-employed individuals). Certain taxpayers are legal entities and not individuals, GBA Plus characteristics do not apply directly to them. Additionally, there is limited demographic information regarding ownership of these legal entities.
Individual Returns:
- The CRA collects and publishes a range of disaggregated gender and diversity data. For individual returns, data is broken down by gender, age, geographic location, marital status, income level, and major source of income, all of which is published on Canada.ca: Selected T1 Statistics 2023 edition (for the 2022 tax year). Individual filing rates are also calculated by province/territory, employment status, age, gender, marital status, income range, and more, also published on Canada.ca: T1 Filing Compliance 2025 edition (2023 tax year).
Contact Centres:
- For CRA’s contact centres program, data is merged from CRA databases and is disaggregated based on age, marital status, income level, and immigration status.
Digital Services:
- For digital services, users can access the CRA’s Chatbot on the website without logging in to their My Account. Since identification information is not required to use or communicate via the CRA’s Chatbot, it is not possible to determine key program impacts on gender and diversity.
- However, when users access CRA’s digital services through authenticated methods such as My Account, the CRA has access to certain demographic data linked to the user’s Social Insurance Number. This information can be disaggregated by gender, age, geographic location, marital status, income level, and major source of income. While this data is not collected directly through the Chatbot interaction, it may be used more broadly to support program-level analysis and service improvements.
- To mitigate potential impacts on Canadians who do not have the means to access digital services, the CRA will maintain the availability of non-digital service delivery channels including phones, paper correspondence and filing, and the CVITP, to ensure the needs of all Canadians are met.
- The CRA will also continue to develop and implement comprehensive communications products and strategies related to digital services and will continue to raise awareness of the support and tools that are available among vulnerable groups of Canadians.
Program name: Taxpayer Relief
- Program goals
The Taxpayer Relief Program accepts and reviews relief requests from taxpayers to determine if relief of penalty or interest is warranted when a taxpayer was unable to comply with their tax obligations for reasons outside of their control.
- Target population
All Canadians
- Distribution of benefits
- By gender: third group
- By income level: third group
- By age group: second group
- Specific demographic group(s) to be monitored
The Taxpayer Relief Program does not collect sufficient data to enable it to monitor and report program impacts by gender and diversity (GBA Plus) on the population who has chosen to make a request for relief. The program reviews requests on a case-by-case basis taking into account the circumstances of taxpayers. Identity elements are not considered when determining the outcome of a request.
- Key program impacts on gender and diversity
Not available
- Key program impact statistics
Not available
- Other key program impacts
Not applicable
- Supplementary information sources
Not applicable
- GBA Plus data collection plan
As of February 2025, work on GBA Plus has been paused due to resource capacity constraints.
Core responsibility: Benefits
- Programs
Program name: Benefits
- Program goals
The Program delivers a range of ongoing benefits, credits, and one-time payment programs that support the economic and social well-being of Canadians. Through processing activities, the Program ensures that Canadians receive their rightful benefits in a timely manner. The Program offers benefit recipients timely and accessible information on their entitlements and obligations through CRA contact centres, and secure online services. This helps Canadians become more aware of the benefits they are entitled to and how to receive them. The Program also supports community organizations and volunteers in their efforts to help individuals with modest income file their tax returns through the CVITP.
- Target population
All Canadians
- Distribution of benefits
- By gender: third group
- By income level: third group
- By age group: third group for the CVITP and second group for the Disability Tax Credit (DTC)
- Specific demographic group(s) to be monitored
The CRA identifies seven vulnerable population groups that it monitors: Indigenous Peoples, newcomers, adults 65+, youth, persons with disabilities, homeless and housing insecure individuals, and individuals with a modest income. These vulnerable groups are deemed “hard-to-reach populations” in the tax and benefit systems. The CRA published a statistical report on the participation rate of six of these vulnerable groups (all but “modest income”) in the tax and benefit system. The analysis was undertaken based on linking 2021 Census data with CRA tax data by sociodemographic characteristics and geographic area.
- Key program impacts on gender and diversity
To assist vulnerable populations in participating in the tax and benefit system, the CVITP coordinates free tax filing assistance for individuals with simple tax situations and modest incomes by supporting community organizations that host volunteer-led clinics. For the DTC, a non-refundable tax credit that helps people with disabilities, or their supporting family member, reduces the amount of income tax those with disabilities may have to pay.
- Key program impact statisticsFootnote 3
Statistic: CVITP
Observed Results: Number of individuals was 858,020
Age
- 8-18: 7,530
- 19-24: 80,210
- 25-34: 120,710
- 35-44: 115,490
- 45-54: 100,340
- 55-65: 135,010
- 65+ : 298,730
Gender
- Male: 394,950
- Female: 462,760
- X: 230
- Unknown: 90
Income
- Under $20K: 474,410
- $20K - $40K: 316,330
- $40K - $60K: 43,170
- $60K+: 24,120
Data source: Internal systems: IDENT, T1VER.
Comments: Data is for the period of January 1, 2024 to December 31, 2024, and was extracted on July 18, 2025.
Rounding is applied separately to totals and group counts, so the sum of rounded group values may not match the rounded total.
Statistic: DTC
Observed Results: Disability Tax Credit Statistics – 2014 to 2023 Calendar Years
- Province or territory of residence
- Age
- Duration
- Gender
- Marital status
- Restriction/basic activities of daily living
- Determinations
- Net income range
Data source: Agency source systems.
Comments: This publication was updated to include the 13 and under age group and 14 to 18 age group for the 2021 calendar year. It previously consolidated these age groups into the 18 and under category.
- Other key program impacts
The following table provides statistics for free tax clinics hosted through the CVITP and the Income Tax Assistance — Volunteer Program in Quebec. For detailed statistics and additional information, please visit Statistics: Free tax clinics - Canada.ca
Table 15: Free tax clinic federal return statistics by province/territory for 2024Footnote 5
Table 15 shows the free tax clinic federal return statistics by province/territory for 2024.
Table 15: Free tax clinic federal return statistics by province/territory for 2024 Province/TerritoryFootnote 6Community organizationsVolunteersIndividuals helpedReturns filedRefund, credit, and benefit entitlementsFootnote 7Alberta3702,400101,380120,280$266,003,000British Columbia4502,390118,050141,450$332,760,000Manitoba12057042,80051,240$156,600,000New Brunswick22079031,86035,160$79,962,000Newfoundland and Labrador13035015,08017,400$46,890,000Nova Scotia27065038,52041,850$88,529,000Northwest Territories301,3001,460$5,692,000Nunavut20540640$2,851,000Ontario1,2206,480257,610304,450$849,690,000Prince Edward Island402707,0007,650$12,642,000Quebec (federal returns)5503,710196,810208,980$341,080,000Saskatchewan13041032,37036,030$146,204,000Yukon301,4502,040$4,922,000Outside Canada00130150$205,000Not applicable0012,66013,700$17,853,000Total3,52018,090857,540Footnote 9982,4808Footnote 9$2,351,886,000Footnote 9- Supplementary information sources
The CRA publishes a statistical report on the participation of hard-to-reach populations in the tax and benefit system. The report presents tax filing and benefit participation rates for six populations deemed hard-to-reach or vulnerable, estimated by linking the 2021 Census and CRA tax data by sociodemographic characteristics and geographic area. Statistical report on the participation of the hard-to-reach populations in the tax and benefit systems - Canada.ca
- GBA Plus data collection plan
The CRA collects and publishes a range of disaggregated data that can be used for gender and diversity purposes related to the administration and delivery of benefits. For the CVITP, data is disaggregated by gender, age, and income range. Given that the CRA often relies on information shared by participating organizations, disaggregated data is somewhat limited. Disaggregated data is used to report on the province or territory of residence, age, duration of disability, gender, marital status, restrictions in basic activities of daily living, determinations, and net income range of individuals approved for the Disability Tax Credit.
Response to parliamentary committees and external audits
Response to parliamentary committees
There were five Parliamentary Committee reports requiring a response in 2024–25.
On December 12, 2023, the House of Commons Standing Committee on Public Accounts (PACP) presented the 35th report of the committee, “Specific COVID-19 Benefits.” The 35th Report included six recommendations related to COVID-19 benefits. On April 10, 2024, the Minister of National Revenue provided the Government Response. The Government Response supported and acknowledged the Committee’s recommendations.
On November 2, 2023, the Standing Senate Committee on Human Rights (RIDR) presented the 6th report of the committee, entitled “Combatting Hate: Islamophobia and its impact on Muslims in Canada.” The report contained 13 recommendations. While the majority dealt with matters under the purview of the Department of Justice and the Department of Canadian Heritage, three recommendations related to the CRA. On April 26, 2024, the Minister of Diversity, Inclusion and Persons with Disabilities – on behalf of the Government of Canada – provided the Government Response, supporting and acknowledging the committee’s recommendations.
On April 19, 2024, the House of Commons Standing Committee on Public Safety and National Security (SECU) presented the 12th report of the committee, “Modification to the National Occupational Classification of Firefighters.” The Report included one recommendation related to the classification of firefighters. On September 16, 2024,the Minister of Employment, Workforce Development and Official Languages – on behalf of the Government of Canada – provided the Government Response. The Government Response supported and acknowledged the Committee’s recommendations.
On June 2, 2024, the House of Commons Standing Committee on Human Resources, Skills and Social Development and the Status of Persons with Disabilities (HUMA) presented the 19th report of the committee, “Implications of Artificial Intelligence Technologies for the Canadian Labour Force.” The Report included eight recommendations related to EI technology and Canada’s labour force. On September 16, 2024,the Minister of Employment, Workforce Development and Official Languages – on behalf of the Government of Canada – provided the Government Response. The Government Response supported and acknowledged the Committee’s recommendations.
On June 6, 2024, the Standing Senate Committee on Agriculture and Forestry (AGFO) presented the 13th report of the committee “Critical Ground: Why Soil is Essential to Canada’s Economic, Environmental, Human, and Social Health.” The report contained 25 recommendations. On November 5, 2024, the Minister of Agriculture and Agri-Food – on behalf of the Government of Canada – provided the Government Response, supporting and acknowledging the Committee’s recommendations.
Response to audits conducted by the Office of the Auditor General of Canada (including audits conducted by the Commissioner of the Environment and Sustainable Development)
There was one audit in 2024–25 requiring a response.
Report 8 – Canada Emergency Business Account – Tabled in Parliament on December 2, 2024
This audit focused on whether Export Development Canada (EDC), Finance Canada, Global Affairs Canada, and the CRA, according to their roles and responsibilities, managed the Canada Emergency Business Account (CEBA) pandemic support program for small businesses with due regard for value for money and examined the role of outsourcing in program delivery.
Relevant to the CRA, the Office of the Auditor General of Canada (OAG) found that the CEBA loans were disbursed to small Canadian businesses in a timely manner, but some eligibility controls were poorly implemented. The OAG also found that EDC and CRA plans to collect defaulted CEBA loans were incomplete and collections efforts were slow to start.
The audit report contains eight recommendations, including one recommendation for the CRA. The OAG recommends that EDC and the CRA reassess their individual collection plans and include missing elements, such as key performance measures, and that the CRA coordinates with EDC to obtain information in order to establish its own key performance measures specific to resolving files in a timely manner. The CRA agreed with the recommendation and will coordinate with EDC and reassess CRA’s collection plans to include key performance measures specific to resolving files in a timely manner.
Response to audits conducted by the Public Service Commission of Canada or the Office of the Commissioner of Official Languages
There were no audits in 2024–25 requiring a response.
Board of Management attendance record for 2024–25 and compensation rates
The Board of Management (Board) is supported by four committees and one subcommittee, where documents are presented for Board approval. Between April 1, 2024, to March 31, 2025, there were:
- 11 Board meetings,
- 4 Governance and Service Committee (GSC) meetings,
- 5 Human Resource Committee meetings,
- 4 Audit, Risk and Finance Committee meetings,
- 4 Technology and Security Committee (TSC) meetings.
Participation rates
Table 16: Board of Management attendance record
Table 16 shows the membership of each committee as well as directors’ committee attendance during 2024–25, taking into consideration departures and appointments.
Board members
|
Board of management
|
Governance and Service Committee
|
Human Resources Committee
|
Audit, Risk and Finance Committee
|
Technology and Security Committee
|
|---|---|---|---|---|---|
Suzanne Gouin
|
11/11
|
4/4
|
5/5
|
4/4
|
4/4
|
Kathryn Bouey
|
9/11
|
–
|
5/5
|
–
|
4/4
|
Barb Carra
|
11/11
|
–
|
–
|
4/4
|
4/4
|
Dawn DalleyFootnote 10
|
3/3
|
2/2
|
2/2
|
–
|
–
|
Tim D’SouzaFootnote 11
|
11/11
|
1/1
|
3/3
|
–
|
3/3
|
Mary Ference
|
10/11
|
4/4
|
5/5
|
–
|
–
|
Carole Imbeault
|
11/11
|
–
|
4/5
|
3/4
|
–
|
David LosierFootnote 12
|
11/11
|
3/4
|
–
|
4/4
|
–
|
Mary NemethFootnote 13
|
2/2
|
–
|
–
|
–
|
–
|
Madhuri Parikh
|
10/11
|
4/4
|
–
|
4/4
|
–
|
David ReidFootnote 14
|
8/9
|
–
|
–
|
3/3
|
3/3
|
Mireille Saulnier
|
10/11
|
4/4
|
5/5
|
–
|
–
|
Thane Sherrington
|
11/11
|
–
|
5/5
|
–
|
4/4
|
Karen SkinnerFootnote 15
|
6/6
|
–
|
–
|
–
|
–
|
Stanley Thompson
|
11/11
|
–
|
–
|
4/4
|
4/4
|
Colin Younker
|
11/11
|
4/4
|
–
|
4/4
|
–
|
Bob Hamilton
|
11/11
|
4/4
|
5/5
|
–
|
4/4
|
Overall Attendance
|
157/163 = 96%
|
30/31 = 97%
|
40/41 = 98%
|
30/31 = 97%
|
30/30 = 100%
|
Governor in Council rates of pay
Table 17: Governor in Council – Rates of Pay
Table 17 shows the Governor in Council rates of payFootnote 16 for Board members by member position.
Member position
|
Annual retainer
|
Per diem
|
|---|---|---|
Board Chair
|
$14,500 – $17,100
|
$565 – $665
|
Committee Chair
|
$11,100 – $13,000
|
$565 – $665
|
Director
|
$7,300 – $8,600
|
$475 – $550
|
CRA rates of pay
Table 18: CRA – Rates of Pay
Table 18 shows the CRA rates of pay for Board members by member position.
Member position
|
Annual retainer
|
Per diem
|
|---|---|---|
Board Chair
|
$17,000
|
$650
|
Committee Chair
|
$12,500
|
$600
|
Director
|
$8,000
|
$550
|