Message from the Minister

Thank you to everyone who participated in the Canada Revenue Agency’s (CRA) 2018 Serving You Better (SYB) consultations with small and medium businesses last fall. As a follow up to the 2016 consultations, the CRA was impressed with the quality and quantity of comments and suggestions received in 2018. Thanks to your feedback, the CRA developed an action plan that will deliver new and improved services over the next few years. The consultations also reinforced the Government of Canada’s commitment to recognize the importance of small and medium businesses in creating jobs and supporting the economy. 

By sharing your comments and suggestions in the fall of 2018, you made a difference. When the CRA introduces a new program or updates an existing service, it wants to make sure that the program or update is meeting the needs of Canadians. The action plan addresses what the CRA heard during the in-person sessions across Canada and the feedback shared through the online consultations. You told the CRA what needs to change and it is working to make those improvements.

In my mandate letter, I was tasked with ensuring that the CRA’s programs and services are fair, more helpful, and easier to use. During the SYB consultations, the CRA looked to reach these goals by finding opportunities to provide a better service experience for businesses and accountants. After reading the report, I believe that this has been accomplished. When you read through the report, I hope that you feel the same way.

Rest assured, the work does not stop here. The CRA still needs to bring the SYB action plan into reality. When new improvements become available, we will tell you what they are and how to use them. The CRA is looking forward to making these changes and helping small and medium businesses.

The Honourable Diane Lebouthillier,
Minister of National Revenue

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