Branch and regional highlights

These highlights give a quick idea of what the CCRA branches and regions are doing in support of SD. They can also give readers ideas/initiatives that they may pursue in their own areas 17 . The following highlights were taken from the performance reports and success stories submitted to HQ.

Branches

Appeals

Assessment and Collections

The branch's main contribution to SD was reducing paper use through the promotion of electronic service delivery options.

Customs

Finance and Administration

Human Resources

Information Technology (ITB)

Policy and Legislation (PLB)

Public Affairs (PAB)

Regions

During the period, our regions mobilized themselves through their SD committees to promote SD awareness among employees, implement commitments, and promote SD initiatives/activities within their respective areas. Our SD headquarters supported the regions by giving resources and guidance documents for events promotion. Visits were also made to some regions upon request, to promote SD awareness, consult on issues, and provide input into regional planning.

Atlantic

Quebec

Northern Ontario

Southern Ontario (SOR)

Prairie

Pacific


17 The Corporate Affairs Branch was restructured. Parts of its functions were transferred to the Finance and Administration Branch, Public Affairs Branch, and a new branch named Corporate Audit and Evaluation.

18 The T1 REMITS are letters that notify taxpayers of the amount of money owed to the CCRA after they have filed their returns.

19 Under the previous T3 Individual Returns program, each Notice of Assessment was one page. Under the new group system (T3 Group), each Notice of Assessment has of two pages.

20 The No Waste Program will be extended to all employees of the Branch by the end of 2004.

21 The branch, formerly known as "Communications" was re-organized. The Publishing Directorate from the Finance and Administration Branch was transferred to it.

22 The number of ATF vehicles decreased during the period. Many reverted to gas for reasons of convenience, performance and health concerns.

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