Sustainable Development Strategy 2007-2010
Appendix 1 - Corporate Profile
The CRA is responsible for administering tax programs, as well as for delivering economic and social benefits. It also administers certain provincial and territorial tax programs. There are seven main programs at the CRA. Five of the programs are part of Tax Services: Taxpayer and Business Assistance, Assessment of Returns and Payment Processing, Accounts Receivable and Returns Compliance, Reporting Compliance, and Appeals. The other two programs are Benefit Programs and Corporate Services.
Taxpayer Services: The Taxpayer and Business Assistance program provides taxpayer services, rulings and interpretations, registered plans, and registration of and services to charities. The Assessment of Returns and Payment Processing program assesses and processes individual and business tax returns, and also administers the federal tax incentive program for scientific research and experimental development. The Accounts Receivable and Returns Compliance program ensures compliance with tax laws for filing, withholding, and remittance requirements, including amounts collected or withheld in trust on behalf of the Government of Canada. The Reporting Compliance program reports examinations, audits, and investigations aimed at ensuring compliance with income tax and GST laws. The Appeals program resolves disputes between the CRA and its clients by conducting fair and impartial reviews of decisions and by assisting the Department of Justice during any subsequent appeals to the courts.
Benefit Programs: This program plays an important role in the efforts of federal, provincial, and territorial governments to provide support to families and children and to help reduce the depth of child poverty. The Program provides Canadians with income-based benefits, credits, and other services that contribute directly to their economic and social well-being.
Corporate Services: These services provide strategic direction and executive oversight for the Agency's programs and services in support of effective governance and sound management. The seven key program activities are human resources, finance and administration, information technology, public affairs, agency management, corporate audit and evaluation, and policy and planning.
The CRA comprises five program branches and seven corporate branches in Headquarters. The program branches are Legislative Policy and Regulatory Affairs, Assessment and Benefit Services, Taxpayer Services and Debt Management, Appeals, and Compliance Programs. Each branch is directed by an Assistant Commissioner responsible for policy and program development and technical support for operations in the field.
The corporate branches are Corporate Audit and Evaluation, Corporate Strategies and Business Development, Finance and Administration, Human Resources, Information Technology, and Public Affairs. Each branch is directed by an Assistant Commissioner (or a Director General in the case of the Corporate Audit and Evaluation Branch) who is responsible for corporate and common services. The CRA also has one Legal Services Branch under the direction of a Senior General Counsel responsible for corporate and common legal services.
The CRA has five regions that deliver programs and services to all Canadians: the Atlantic, Quebec, Ontario, Prairie, and Pacific regions. Each region is directed by a Regional Assistant Commissioner who is also a member of the Agency Management Committee. Among their responsibilities, Regional Assistant Commissioners establish a regional management structure consistent with program and corporate strategies, priorities, goals, and values.
CRA organizational structure
Also available in text version and in .pdf format.
The Office of Primary Interest for sustainable development is with the Chief Financial Officer and Assistant Commissioner, Finance and Administration.
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