Individual tax enquiries line

Call 1-800-959-8281 to get tax information for individuals.

Call this number for information and assistance with electronic services for individuals such as My Account, NETFILE and Represent a Client.

Our automated service is available at all times and provides information on the topics listed below. If you need more information after listening to your selections or if the topic you're calling about isn't listed, please speak to an agent.

From April 6 to April 30, 2020, telephone agents will be available:

  • Monday to Friday*: 8 am to 11 pm (local time)
  • Saturday April 18 and 25:  9 am to 5 pm (local time)

*Good Friday and Easter Monday: 9 am to 5 pm (local time)

Remittance voucher and proof of income statement (also known as option C print)

You can request a personalized remittance voucher for a balance owing or an instalment payment. You can also request a proof of income statement for the 2019, 2018 and 2017 tax years.

Telerefund

This service allows you to check the status of your 2019 tax return, find out your estimated refund amount and when you can expect to receive your refund.

Individual Tax Account Balance Automated Service

This service allows you to check your tax account balance and find out your last payment amount and date.

Registered plans

Get general information and find out the amount of registered retirement savings plan (RRSP) contributions you can deduct on your current-year return—and if it applies, any unused contributions available for you to claim—as well as your tax-free savings account (TFSA) contribution room as of January 1 of the current year.

  • RRSP: Personalized information is available from June to the end of April.
  • TFSA: Personalized information is available from mid-February to the end of December.

General information

Get general information on topics such as how to change your address online, how to make a payment online and how to register for direct deposit.

Authentication

To use Telerefund or to get personalized information on your registered plans, be ready to give:

  • your social insurance number
  • your month and year of birth
  • the total income you entered on line 15000 of your 2019 return

To get your tax account balance or request a proof of income statement, be ready to give:

  • your social insurance number
  • your day, month, and year of birth
  • the total income you entered on line 15000 of either your 2019 or line 150 of your 2018 tax return

To request a remittance voucher, be ready to give:

  • your social insurance number
  • your day, month, and year of birth

To request a remittance voucher or a proof of income statement, you will also have to confirm your postal code.

Personal Identification Number 

You now have the option of using a Personal Identification Number (PIN) when calling the Individual Tax and Benefits enquiries lines. A PIN is a fast and secure way for you to identify yourself when calling the Canada Revenue Agency. You can setup a PIN in My Account.

To create a PIN with a call centre agent, you will need to provide personal information from your tax account.

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