Northern Service Centres

The offices of the Northern Services Centres have resumed in-person operations.
Please call 1-866-426-1527 for individual and benefit enquiries or 1-866-841-1876 for business enquiries. 

The Canada Revenue Agency (CRA) created the Northern Service Centres to provide a year-round presence to support individuals and businesses in the Yukon, Northwest Territories and Nunavut.

Services offered

For individuals and community organizations

Employees operating from the Northern Service Centres will support individuals and community organizations through outreach visits and in the centres by:  

For businesses

Employees operating from the Northern Service Centres will be available to assist small businesses and self-employed individuals schedule either virtual or in-person visits with a Liaison Officer to help them meet their tax obligations.

During an in-person visit, Liaison Officers will support businesses by:  

The Liaison Officer program will also be proactively reaching out to community organizations, business groups, or other stakeholders to offer virtual or in-person services, seminars, and promotional events. Promotional events are intended to explain the Liaison Officer service, its benefits, and how to access it, to a requesting organization or group’s membership. Seminars present information on topics such as maintaining books and records, common tax errors, or how to use financial bench marks. Seminars can also present information on specific tax issues relevant to the requesting organization’s membership.

The Liaison Officers will act as a liaison between the northern business community and CRA operations.

Please note: CRA agents at the Northern Service Centres cannot:

Northern Service Centre locations

Service Canada Centres are located in the same buildings as the Northern Service Centres and are the primary point of contact for individuals seeking CRA-related guidance and access to a wide range of government services and benefits.

Northern Service Centres by city
City Address Hours of operation Information
Whitehorse Elijah Smith Building
300 Main Street
Whitehorse, YT  Y1A 2B5
8:30 a.m. to 4 p.m. The NSC can be accessed through Service Canada located on the ground floor
Yellowknife Greenstone Building
5101 Franklin Ave
Yellowknife, NT  X1A 3Z4
8:30 a.m. to 4 p.m. The NSC can be accessed through Service Canada located on the ground floor
Iqaluit Qilaut Building
933 Mivvik Street
Iqaluit, NU  X0A 0H0
8:30 a.m. to 4:30 p.m. Closed from 12:00 to 1:00 p.m. The NSC can be accessed through Service Canada located on the main floor

Other resources for northern residents

Free tax clinics

Individuals with a modest income and a simple tax situation may be eligible to have their income tax and benefit return completed for free through the Community Volunteer Income Tax Program.

Small business visits and seminars

The CRA offers a free Liaison Officer service to owners of small businesses and self-employed individuals to help them understand their tax obligations.

Outreach visits for organizations

The CRA offers free outreach visits to organizations that serve vulnerable individuals in Canada. CRA outreach officers provide in-person sessions to answer questions and distribute information products to your clients to raise awareness of the benefits and credits that individuals might be entitled to.

Claiming northern residents deductions

The CRA has improved the information it provides on northern residents deductions and how to claim them. Tools exist to help individuals, such as Information Sheet RC4650, Northern Residents Deductions for 2017, which contains a checklist for claiming the deductions.

Dedicated telephone service for territorial residents

Residents of the Territories (with the 867 area code) can call the dedicated individual and benefit enquiries or the business enquiries telephone line for access to agents who can assist with tax and benefit related questions.

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