Northern Service Centres

The Canada Revenue Agency (CRA) created the Northern Service Centres to provide a year-round presence to support individuals and businesses in the Yukon, Northwest Territories and Nunavut.

Please note that there is no walk-in counter service offered in any CRA locations.

Services offered

For individuals and community organizations

Employees operating from the Northern Service Centres will support individuals and community organizations through outreach visits and in the centres by:  

  • directing clients to free tax clinics
  • answering questions and distributing information related to benefits and credits individuals should receive
  • assisting clients with CRA communications (e.g., letters from the CRA)
  • promoting and supporting the Community Volunteer Income Tax Program (CVITP)
  • helping clients access CRA’s digital services, including:
  • obtaining an access code for My Account
  • registering for My Account
  • submitting documents online

For businesses

Employees operating from the Northern Service Centres will be available to schedule in-person visits and seminars to help small businesses and self-employed individuals meet their tax obligations.

During an in-person visit or seminar, Liaison Officers will support businesses by:  

  • answering small business tax-related questions and addressing concerns
  • providing information on the various tools and services offered by the CRA
  • providing on-site books and records reviews and providing recommendations on how to strengthen bookkeeping systems (for in-person visits only)

The Liaison Officers will also be proactively visiting community organizations to offer in-person services, seminars and promotional events. Small business seminars will be conducted on topics such as maintaining books and records, common tax errors and how to use financial bench marks.

The Liaison Officers will act as a liaison between the northern business community and CRA operations.

Please note: CRA agents at the Northern Service Centres cannot:

  • complete income tax and benefit returns and forms
  • accept payments of any form
  • receive and send mail, returns, documentation, or forms
  • provide bulk printout requests (Notices of Assessment) to Tax Practitioners or Tax Specialists
  • provide Problem Resolution Program (PRP) services

Northern Service Centre locations

Please note that there is no walk-in counter service offered in the Northern Service Centres or any CRA office. The Service Canada Centres that are located in the same buildings as the Northern Service Centres will remain the primary point of contact for individuals seeking CRA-related guidance and access to a wide range of government services and benefits. While CRA officers will be available at these locations throughout the year, officers will also be travelling regularly to many communities within the Territories throughout the year.

Northern Service Centres by city
City Address Hours of operation Information
Whitehorse Elijah Smith Building
300 Main Street
Whitehorse, YT  Y1A 2B5
8:30 a.m. to 4 p.m. The NSC can be accessed through Service Canada located on the ground floor
Yellowknife Greenstone Building
5101 Franklin Ave
Yellowknife, NT  X1A 3Z4
8:30 a.m. to 4 p.m. The NSC can be accessed through Service Canada located on the ground floor
Iqaluit Qilaut Building
933 Mivvik Street
Iqaluit, NU  X0A 0H0
8:30 a.m. to 4:30 p.m. Closed from 12:00 to 1:00 p.m. The NSC can be accessed through Service Canada located on the main floor
Part-time services are available in Inuktitut

Other resources for northern residents

Free tax clinics

Individuals with a modest income and a simple tax situation may be eligible to have their income tax and benefit return completed for free through the Community Volunteer Income Tax Program.

Small business visits and seminars

The CRA offers a free Liaison Officer service to owners of small businesses and self-employed individuals to help them understand their tax obligations.

Outreach visits for organizations

The CRA offers free outreach visits to organizations that serve vulnerable individuals in Canada. CRA outreach officers provide in-person sessions to answer questions and distribute information products to your clients to raise awareness of the benefits and credits that individuals might be entitled to.

Claiming northern residents deductions

The CRA has improved the information it provides on northern residents deductions and how to claim them. Tools exist to help individuals, such as Information Sheet RC4650, Northern Residents Deductions for 2017, which contains a checklist for claiming the deductions.

Dedicated telephone service for territorial residents

Residents of the Territories (with the 867 area code) can call the dedicated individual and benefit enquiries or the business enquiries telephone line for access to agents who can assist with tax and benefit related questions.

  • Individual and Benefit enquiries: 1-866-426-1527
  • Business enquiries: 1-866-841-1876
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