Liaison Officer service

Important notice

The COVID-19 virus is affecting everyone, including small businesses. To ensure the safety of Canadians, we have temporarily suspended all in-person visits and seminars. However, liaison officers are available by phone to talk about current tax relief measures that may help you.

Please click the “request a Liaison Officer service” button below if you would like a phone call about COVID-19 tax relief measures.

We look forward to resuming in-person services and seminars when it is safe to do so.

Find more information on tax measures to help support Canadians during the COVID-19 pandemic

The Canada Revenue Agency (CRA) offers a free Liaison Officer service to owners of small businesses and self-employed individuals to help them understand their tax obligations with no tax consequences. A visit from a Liaison Officer is 100% confidential: the information you choose to discuss with a Liaison Officer stays with them and will not be shared.

Request a Liaison Officer service

How can this service help you?

There are two ways that businesses can benefit from the Liaison Officer service:

  1. in-person visits
  2. seminars (pre-arranged groups)

During an in-person visit, a Liaison Officer will:

  • Answer your tax-related questions and address concerns
  • Discuss common tax errors and financial benchmarks in the small business community
  • Provide information on various tools and services offered by the CRA
  • Offer to review your books and records, and provide recommendations on how to strengthen your bookkeeping system

During a seminar, the Liaison Officer will:

  • Explain common tax errors
  • Demonstrate how to use financial benchmarks for relevant industries
  • Provide information on the CRA’s services
  • Explain general bookkeeping concepts and best practices

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