What to expect when the Canada Revenue Agency contacts you

Scammers posing as the Canada Revenue Agency (CRA) continue to mislead Canadians.

How to know it's really the CRA

A legitimate CRA employee will identify themself when they contact you by phone, providing you with their name and phone number to call them back, if needed.

If you're suspicious, you can make sure the caller is a CRA employee before providing any information over the phone.

Here's how:

  1. Tell the caller you would like to first verify their identity.
  2. Request and make a note of their:
    • name
    • phone number
    • office location
  3. End the call. Then check that the information provided during the call was legitimate by contacting the CRA. Please do this before you give any information to the caller.

Once you complete these three steps, you can call the CRA employee back to discuss the reason for their call.

When the CRA contacts you, we may:

Other reasons the CRA may contact you:

Automated courtesy calls

To remind you of income tax and benefit return filing, or those who may be required to pay their tax by quarterly instalments, we may send an automated telephone message.

Automated telephone messages from the CRA are courtesy reminders and will not include personal taxpayer information and will not ask you for personal information.

Businesses in Canada with a new GST/HST account may also get an automated message from us to remind them about filing deadlines and making payments.

The CRA will not:

As an added security measure, the CRA has introduced multi-factor authentication for all of its sign-in services. If you enrolled with the telephone option and selected the "Text me" option, you will receive a text message with a one-time passcode each time you sign in to your CRA account.

Checking your CRA account

Confirm your CRA account information online through one of the CRA's sign-in services.

Or by phone, use the Tax Information Phone Service to get personal and general tax information from our automated phone service by calling 1-800-267-6999.

If you want to speak with an agent to verify if the CRA contacted you:

In the provinces

Individuals: 1-800-959-8281

Businesses: 1-800-959-5525

In the territories

Individuals: 1-866-426-1527

Businesses: 1-866-841-1876

Reporting a potential scam

You should report a scam if you suspect either of the following:

To report a scam, visit the Canadian Anti-Fraud Centre page, follow the instructions on our Be Scam Smart page, or call 1-888-495-8501. If you think you may be the victim of fraud or you unknowingly provided personal or financial information, contact all of the following:

You should contact the CRA if you:

For more information on how to recognize CRA-related scams and what to do if you suspect you're the victim of a scam, visit the Scam prevention at the CRA page.

Page details

Date modified: