Minister Lebouthillier highlights initiatives to improve CRA services in Baie-Comeau

News release

July 27, 2018                 Baie-Comeau, Quebec               Canada Revenue Agency

Improving services at the Canada Revenue Agency (CRA) is a priority for the Government of Canada.

Today, the Honourable Diane Lebouthillier, Minister of National Revenue, met with a number of community organizations that provide assistance to some of the most vulnerable people in Baie-Comeau. During discussions held at the Carrefour Jeunesse-Emploi de Manicouagan, participants presented suggestions for the CRA to consider to improve its services and make them fairer, more helpful, and easier for vulnerable people to access.

The Minister highlighted initiatives such as the increased funding in Budget 2018 for the Volunteer Program, the simplification of the CRA’s communications products and forms, and the launch of the File my Return automated phone service. The Minister also highlighted the recent enhancement of the Canada child benefit to keep up with the rising cost of living, along with the CRA’s efforts to make sure vulnerable Canadians receive the benefits they are entitled to.

The Minister also had meetings with community business leaders at the regional municipality of Manicouagan in order to highlight service improvements for entrepreneurs and small businesses, notably the Liaison Officer Service. This service is available on request to help small businesses meet their tax obligations by providing them with free in-person support and guidance.

The programs and services highlighted by the Minister demonstrate her commitment to improve the CRA’s services so that they are more helpful, efficient, and customized to meet the needs of Canadians. Canadians’ expectations of the CRA are changing, and the feedback received through these consultations will help it improve client service.


“All Canadians, no matter where they live, deserve quality government services. Our government will continue to help Canadians so that they receive the benefits they are entitled to, like the enhanced Canada child benefit, which has a real impact for those who need it. We also continue our work on improving services to businesses so as to help them contribute to the growth of the Canadian economy."

-The Honourable Diane Lebouthillier, Minister of National Revenue

Quick facts

  • In Quebec, Canada child benefit payments worth almost $5.4 billion have supported over 870,000 Canadian families.

  • The CRA collaborates with other government departments and with organizations that provide safe shelter and services to people who are housing-insecure to make sure vulnerable Canadians, among them benefit recipients and their children facing abusive situations, get the benefits they are entitled to.

  • The Community Volunteer Income Tax Program completes income tax returns for taxpayers with modest incomes and simple tax situations. In Quebec, this program is called the Volunteer Program and is jointly administered by the CRA and Revenu Québec.

  • During the 2018 tax-filing season, more than 3,300 volunteers working in 514 organizations helped more than 160,000 people across the province of Quebec to fill out their federal and Quebec income tax returns.

  • File my Return, the CRA’s new service that lets eligible Canadians with low or fixed income file returns over the phone, was used to file nearly 50,000 returns for the 2018 tax filing season.

  • Since 2014, nearly 30,000 small businesses, including 7,000 in Quebec, have benefited from the CRA’s free Liaison Officer Service.

Associated links


Jérémy Ghio
Press Secretary
Office of the Minister of National Revenue

Media Relations
Canada Revenue Agency

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