File my Return

About File my Return

The Canada Revenue Agency (CRA) will continue to offer this free service for the 2019 tax‑filing season to help eligible individuals with low or fixed income do their taxes.

With the File my Return service, eligible individuals will be able to file their income tax and benefit returns simply by giving some personal information and answering a series of short questions through an automated phone service.

File My Return is free, secure and easy to use. There are no paper forms to fill out or calculations to do.

Eligibility for File my Return

File my Return will be available for eligible individuals who have low income or a fixed income whose situations remain unchanged from year to year. Those who are eligible will receive an invitation letter in the mail by February 2020.

The service is only available to eligible individuals who were sent an invitation letter. The service will verify and confirm the caller’s eligibility at the beginning of the call. If the caller is not eligible, the automated call will not let them go further in the process.

Using File my Return

Eligible individuals will receive an invitation letter which will give them all the information they will need to use the automated service. Once they are ready, individuals can call the File my Return automated phone service and follow the prompts provided during the call.

Users can hang up at any time during the call. If they hang up, information will not be saved and their income tax and benefit return will not be filed.

File my Return uses information the CRA has on record at the time of the call, plus answers given by the user during their automated phone call to complete and file income tax and benefit returns. It allows all the deductions, benefits and credits the user is eligible for.

Eligible individuals can begin using File my Return on Monday, February 24, 2020, at 12 pm, Eastern Time.

Individuals with questions about the File my Return service can call the CRA’s individual tax enquiries line at 1-800-959-8281.

For individuals who are residents of Québec, the service only completes the Federal portion of the income tax and benefit return. The Québec provincial tax return is handled separately by Revenu Québec, and will need to be filed separately by the individual. For information on filing a Québec provincial tax return, contact Revenu Québec.

Protect yourself against fraud

Taxpayers should be vigilant when they receive, either by telephone, mail, text message or email, a fraudulent communication that claims to be from the CRA requesting personal information such as a social insurance number, credit card number, bank account number, or passport number. For more information, go to Protect yourself against fraud.

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