CRA’s File my Return automated phone service

Overview

The File my Return service is free, secure, and easy to use. There are no paper forms to fill out or calculations to do.

This service is for eligible individuals with a low or fixed income. If you are eligible, you will receive a letter inviting you to use the automated phone service to auto-file your income tax and benefit return. Through this service, you will be asked to verify some personal information and answer a series of short questions.

You should receive your invitation letter:

The CRA sent invitation letters in mid-February 2021, but it may arrive later due to COVID-19 delivery delays.

Eligibility

To be eligible, you must meet the following:

Using File my Return

You will receive an invitation letter with the information you need to use the automated service and auto-file your tax return. If you received a personalized letter and have misplaced it, you can view a copy of your letter in CRA My Account.

You can use the File my Return service starting on Monday, February 22, 2021.

During your call, you will be prompted to:

If you hang up or are disconnected from the call before the end of your session, your information will not be saved and you will have call again.

If you have questions about the File my Return service, you can call the CRA at 1-800-959-8281.

For Quebec residents

If you are a resident of Québec, the service only completes the federal portion of the tax return. You will still need to complete the Québec provincial tax return with Revenu Québec.

Register for direct deposit to get your refund faster

Combining direct deposit with the File my Return service, is the fastest way to obtain a refund.  With direct deposit, a refund goes directly to your bank account in approximately 8 business days.

Protect yourself against fraud

To identify legitimate communications from the CRA, be aware of these guidelines and know what to expect when the CRA contacts you.

To protect yourself against fraud, you can sign up for email notifications from the CRA. You will receive notifications when you have new mail to view in My Account. You will also get email notifications when personal information such as your address or direct deposit information has been changed with the CRA.

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