Share your thoughts: Canada Revenue Agency consultations with official language minority communities across Canada

As part of its official languages commitments to Canadians and its People First philosophy, the Canada Revenue Agency (CRA) is consulting with selected organizations that represent official language minority communities (OLMCs). The consultations will cover a range of topics to better understand the reality of community members. This will allow the CRA to collect information and gather experiences relevant to its activities, as well as understand, consider, and support the priorities of OLMCs.

These consultations enhance the CRA’s commitment to providing quality services in both official languages, supporting the development and vitality of OLMCs, and fostering the recognition and use of English and French in Canadian society.

A final report will give the results of these consultations and other engagement and research activities. The report will also explore possible recommendations to our services and our communications with the public. In addition, the report will cover both the CRA’s efforts to ensure employment equity for members of OLMCs and other measures the CRA is taking to support them.

Consultation objectives

receive relevant feedback on how the CRA can better respond to the needs and realities of OLMCs with its programs, benefits, and services.
gain a better understanding of the challenges OLMCs face when using CRA services in their first official language.
help the CRA develop standards, practices, and policies that take into account the needs of OLMCs and put in place measures to prevent and lessen any negative impacts.
receive relevant feedback on how the CRA can better collaborate with organizations that represent OLMCs to support its recruitment efforts

Participation

With the help of federal and national partners, the CRA selected a list of organizations that represent the various linguistic minority communities and the diversity in Canadian society. If your organization is interested in knowing more about these consultations, contact the CRA at OLMC Consultation.

Consultation process

The consultation interviews with OLMC organizations will take place on Microsoft Teams and will last from 60 to 90 minutes. Questions will be sent to the organizations in advance.

The interviews will take place between November 2023 and January 2024.

We will invite interested organizations who are unable to participate in an interview to give written responses through an online survey.