Departmental Results Framework indicators (2018-19 Edition)

The Departmental Results Framework (DRF) indicators provide insight into the compliance of Canadians with tax obligations, whether non-compliance is addressed, and if Canadians have access to appropriate mechanisms for resolving disputes. 

Tables in CSV format

• Indicator 1: Percentage of filers who have filed a tax return by their due date
  The percentage of tax filers who filed on time.
• Indicator 2: Percentage of known businesses registered for GST/HST
  This indicator measures the percentage of Canadian businesses, who are registered for GST/HST, who filed a return. It is an indicator of remittance compliance. This value is derived by dividing the total number Canadian businesses registered for GST/HST that filed a return divided by the number of active Canadian business with annual revenues greater than $30,000, plus the number of self-employed persons in Canada.
• Indicator 3a: Percentage of individuals who paid their taxes on time
  The percentage of individuals who paid their taxes on time.
• Indicator 3b: Percentage of corporate taxes that are paid on time
  Percentage of corporate taxes that are paid on time.
• Indicator 4: Percentage of external service standards targets that are met or mostly met
  This indicator measures the percentage of external service standards targets that were met or mostly met within 5% of their target.
• Indicator 5: Public Perception Index: score compared to baseline
  Established for the purpose of Departmental reporting to the Treasury Board Secretariat, the Public Perception Index is a blended average score of four indicators, from three target audiences (individuals, small and medium businesses, and tax intermediaries).
• Indicator 6: Percentage of total volume of improved correspondence (i.e. changes to structure, design, language and format)
  To support the Minister’s mandate commitment to deliver correspondence that is straightforward and easy to read, the External Administrative Correspondence (EAC) project aims to redesign 95% of CRA correspondence by May 2019.
• Indicator 7: Percentage of services available online
  Based on how the Treasury Board defines service, the CRA has established an inventory of services to Canadians. E-enablement refers to the rate at which those services in the inventory are available online for Canadians to self-serve. This indicator measures progress against the CRA’s digital strategy. This service initiative falls under the ministerial mandate priority and under the broader Government of Canada priority of an open and transparent government. Formula/calculation: Sum of each service e-enablement rate divided by 18 services.
  Measurement strategy: The percentage of the service’s activities that are completed online for each service, based on the number of the following applicable interaction points of the service (based on a Treasury Board Secretariat methodology):
  • account registration / enrolment
  • authentication
  • application
  • decision
  • issuance (final output)
  • issue resolution and feedback Services included:
    1. Income tax return filing
    2. Authorize a representative
    3. Goods and services tax (GST)/harmonized sales tax (HST) return filing
    4. GST/HST rulings
    5. Corporation income tax return filing
    6. Excise duty/tax return filing
    7. Charity information return filing
    8. Partnership information return filing
    9. Canada Child Benefit (CCB) payments
    10. GST/ HST credit payments
    11. Children’s Special Allowances (CSA) payments
    12. Working Income Tax Benefit (WITB) advance payments
    13. Provincial and territorial tax credit payments
    14. Provincial and territorial child benefit program payments
    15. Formal review request (Appeals)
    16. Trust income tax return filing
    17. Business Number (BN) registration
    18. Access to information and privacy. Note: Income tax rulings is excluded from the results as it is not suitable for e-enablement.
• Indicator 8: Number of Community Volunteer Income Tax Program returns completed
  Number of income tax and benefit returns prepared by volunteers in an effort to help Canadians who may not have the means or knowledge to prepare their own returns.
• Indicator 9: Complete an online consultation open to charities and the public - Report of the Consultation Panel on the Political Activities of Charities
  This Report was prepared by the Consultation Panel on the Political Activities of Charities ("the Panel"), appointed by the Minister of National Revenue in September 2016. The Report presents the Panel’s recommendations, which are designed to clarify and broaden the ability of registered charities to engage in political activities in support of their charitable purposes, while maintaining an absolute prohibition on partisan political activities.
• Indicator 10: Incremental revenue resulting from budget investments
  This indicator measures the amount of annual incremental federal revenue generated as a result of additional Federal Budget initiatives used to support Government of Canada responsibilities and priorities and the Agency's ultimate outcome: “Canadians meet their obligations, non-compliance is addressed, and Canadians have access to appropriate mechanisms for resolving disputes.” This supports the Minister's Mandate commitment to crack down on tax evaders and combat tax avoidance, as well as the Government priority of growing the middle class.

  This indicator is on track to exceed the five-year target of $2.6B by March of 2021. The in-year target for 2018-19 was $1.4B with results of $1.99B. The reported result reflects 2018–19 investments from Budgets 2015, 2016, and 2017. Budgets 2016 and 2017 include some initiatives that extend Budget 2015 funding and expand some existing workloads. Therefore, revenue results include initiatives from all three years' budgets. The incremental revenue is comprised of federal income tax adjustments for the years audited plus future years’ adjustments discounted to the net present value and the value of GST/HST recoveries plus third-party, transfer pricing and gross negligence penalties. It does not account for the impact of appeals reversals and uncollected amounts.

• Indicator 11: Incremental debt collected (resolved) resulting from Budget 2016 investments
  This performance indicator measures the program's progress in supporting the Agency's commitment to address the growth of the tax debt. This value is derived by dividing the budget 2016 commitment by the total core commitment and then multiplying by the total dollars collected.
• Indicator 13: Percentage of benefit payments issued to benefit recipients on time
  This indicator measures the performance of the CRA in issuing benefit payments.
• Indicator 14: Percentage of respondents satisfied with benefit application processing time
  Through online/telephone survey, benefit recipients have the opportunity to let the CRA know the level of their satisfaction in the service they received when first applying for Canada Child Benefits (CCB).
• Indicator 15: Percentage of taxpayers (benefit recipients) who filed as a result of targeted CRA intervention
  Ensures the Agency achieves its responsibilities and priorities of assisting Canadians to meet their filing obligations, while also ensuring Canadians receive the benefits they are entitled to. This value is derived by dividing the total number of taxpayers who filed after the letter was issued by the total number of letters issued. This supports the Minister Mandate commitment to ensure that CRA is a client-focused agency that will proactively contact Canadians who are entitled to, but are not receiving, tax benefits.