Before you start


The CRA is responsible, under the Income Tax Act and the Excise Tax Act, for protecting the information it holds from unauthorized use and disclosure. We will ensure that the electronic services we offer continue to meet the strict privacy, confidentiality, and security standards that the legislation requires and that Canadians expect from us.

For information on how the CRA protects your information and what you should do to ensure your own security, access The CRA and Internet security page.

If you have any concerns about the security of your computer, consider using a different computer or contact us by phone.

Your browser

In order to create an online lead, it is mandatory that your Web browser supports Transport Layer Security (TLS 1.2) encryption so that your system is as secure as possible. If your browser does not support TLS, you can either download a browser that supports TLS or upgrade the one you currently have.

Online hours of service

Confirm that the online leads service is available by checking the Hours of service.

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