Caregiving benefits and leave: Apply

From: Employment and Social Development Canada

Apply

To complete your application you need to do the following:

Service Canada collects personal information you put in an EI benefit application to decide if you qualify for EI benefits. By starting this application, you consent to the terms of the privacy notice statement. Please read the privacy notice.

If you are already familiar with the program:

Apply online now

Begin to gather supporting documents

As part of the application process, you will need to provide documents to Service Canada. Do not wait until you have all of these documents before applying online. You can collect and send them after you complete your online application.

Authorization to release a medical certificate

Medical doctors and nurse practitioners are not allowed to release medical information about a patient without the patient’s consent.

For a critically ill or injured child or adult

Authorization to release a medical certificate for Employment Insurance family caregiver benefits form: the critically ill or injured person or their legal representative must complete this form to authorize the release of medical information.

In the case of a critically ill or injured child, their parent or legal guardian must complete the form.

The form must be submitted to Service Canada at the same time as the medical certificate. The medical doctor or nurse practitioner indicates on the medical certificate if the critically ill or injured person is capable of consenting to the release of their medical information. If they are capable, they must sign the form. If they are not capable of signing, their legal representative must sign.

For a person needing end-of-life care

Authorization to release a medical certificate for Employment Insurance compassionate care benefits form: the person requiring end-of-life care or their legal representative must complete this form to authorize the release of medical information.

In the case of end-of-life care for a child, their parent or legal guardian must complete the form.

The form must be submitted to Service Canada at the same time as the medical certificate. The medical doctor or nurse practitioner indicates on the medical certificate if the person needing end-of-life care is capable of consenting to the release of their medical information. If they are capable, they must sign the form. If they are not capable of signing, their legal representative must sign.

Medical certificate
For a critically ill or injured child or adult

Medical certificate for Employment Insurance family caregiver benefits form: a medical doctor or nurse practitioner must complete and sign this form.

This certificate:

  • confirms that the person is critically ill or injured
  • confirms that the person needs the care or support of one or more caregivers
  • provides the specific time period for which the critically ill or injured person is expected to need care or support

The number of weeks you are entitled to receive benefits and the start date of benefits are based on the information provided on the medical certificate.

If the critically ill or injured person needs care or support for a longer period of time than stated on the medical certificate, you will need a second certificate from a medical doctor or nurse practitioner to extend the original time period. You or other caregivers cannot receive benefits beyond the maximum number of weeks payable that each benefit allows.

For a person needing end-of-life care

Medical certificate for Employment Insurance compassionate care benefits form: a medical doctor or nurse practitioner must complete and sign this form.

This certificate:

  • confirms that the person has a serious medical condition
  • confirms that the person is at significant risk of death within 26 weeks
  • confirms that the person needs the care or support of one or more caregivers

You can receive benefits during the 52 weeks following the date the person is certified to be in need of end-of-life care.

Only one medical certificate is required. This applies if only one caregiver is claiming the 26 weeks of benefits, or if benefits are being shared. If more than one medical certificate is submitted, the first valid certificate determines the start and end dates of the 52-week timeframe.

Record of Employment

Employers issue a Record of Employment (ROE) to provide information on your work history. Service Canada uses the information to determine:

  • whether you are eligible to receive Employment Insurance (EI) benefits
  • what the benefit amount will be

You can visit My Service Canada Account to view ROEs that have been issued to you by past and current employers.

Electronic ROEs

Electronic ROEs are sent directly to Service Canada from your employer. You do not need to request copies of electronic ROEs from your employer and you do not need to provide copies to Service Canada.

Paper ROEs

If your employer issues ROEs in paper format, you must request copies of all ROEs issued to you during the last 52 weeks. You must provide them to Service Canada as soon as possible after you submit your application for EI benefits.

You must mail the ROEs received from your employer(s) to Service Canada or drop them off in person at a Service Canada Centre.

The mailing address is on the "Information and Confirmation" page once you submit your online application for EI benefits.

Attestation for non-family members

You don’t have to be related to or live with the person you care for or support. You can receive caregiving benefits to provide care or support to a person who considers you to be like family.

Family member attestation form: if you are not related to the person needing care or support, the person or their legal representative must complete and sign this form to confirm that they consider you to be like family.

For a child, the parent or legal guardian must complete and sign the form.

Gather your personal information

Make sure you have all the information listed below to complete your application:

  • the name(s) and address(es) of your employer(s) for the last 52 weeks
  • the dates you were employed with each employer and the reason(s) you are no longer employed with them
  • your detailed explanation of the facts, if you quit or have been dismissed from any job in the last 52 weeks
  • your full mailing address (and your home address, if they are not the same)
  • your social insurance number (SIN)
  • your mother’s maiden name
  • information about the person requiring care or support, including full name, date of birth and home address
  • your banking information, including financial institution, branch (transit) number and your account number, to sign up for direct deposit

Complete the online application

Apply as soon as possible after you stop working. If you delay filing your claim by more than 4 weeks after your last day of work, you may lose benefits.

The online application takes about an hour to complete. If you cannot complete the application all at once, your information is saved for 72 hours (3 days) from the time you start your application.

Temporary password to access your online application in progress

If you cannot complete the application all at once, you can come back to it later using a temporary password that is generated when you fill out your application. If you do not complete the application within 72 hours, it will be deleted and you will have to start a new application.

Consult the help instructions on each page of the application if you have questions.

Apply online now

Submit supporting documents

After you complete your online application, submit your supporting documents to Service Canada.

You can:

A benefit statement and access code will be sent to you by mail

Service Canada will mail you a benefit statement once your application is complete. This statement will include a 4-digit access code. You need this code and your SIN to inquire about your application. Receiving the EI benefit statement does not mean that Service Canada has made a decision about your claim.

Review your application status

To check the progress of your application, you can:

If you do not have an account, you can register for one once you receive your access code.

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