EI – Workers and residents outside of Canada – Apply

5. Apply

Note: Before you apply, please review the Eligibility section.

You should apply as soon as possible once you have stopped working, even if your employer has not issued your ROE yet. If you delay applying for benefits beyond four weeks after your last day of work, you risk losing benefits.

To apply, use any computer with Internet access and complete the online application. You can apply at home, at any Service Canada Centre using one of the many Internet kiosks available, or at a public Internet access site, such as a public library. The website takes you step by step through the application process. It could take up to one hour to complete the application online.

For more information on how to apply for EI benefits, see the publication called How to Apply for Employment Insurance Benefits.

How to file a claim for American Unemployment Insurance benefits

To file a claim for American Unemployment Insurance benefits, you must call the Telephone Information Service or go to the nearest Service Canada Centre. You will be asked to give your name, address, phone number, Social Insurance Number (SIN) and Social Security Number (SSN) and indicate the state from which you want to claim benefits. Depending on the state in which you last worked, you may be able to file a claim directly with the workforce development agency for that state via the Internet or by phone. If the workforce development agency for that state does not accept claims via the Internet or by phone, information will be forwarded to a designated office responsible for handling such claims based on where you reside in Canada. You may also contact the designated Service Canada Centre directly.

You must provide proof that your employment in the United States was authorized by American immigration regulations and that you are available for and actively seeking work in Canada. If you are not a Canadian resident, you will be asked for proof that you are authorized to work in Canada.

Atlantic Region

For residents of New Brunswick, Nova Scotia, Newfoundland and Labrador and Prince Edward Island:

Service Canada Centre

Sub-Unit of interstate claim processing

95 Foundry St.

Suite 310

Moncton NB

E1C 8R5

Phone: 1-855-249-2290 ext 506-777-4558 – Fax: 506-851-3443

Quebec Region

For Quebec residents:

Service Canada Centre

Sub-Unit of interstate claim processing

P.O. Box 10800, Station Sainte-Foy

Quebec, QC

G1V 5B4

Phone: 1-855-249-2290 ext 418-781-9349 – Fax: 418-781-9275

Ontario Region

For Ontario residents:

Service Canada Centre

Sub-Unit of interstate claim processing

19 Lisgar Street

Sudbury, ON

P3E 6L1

Phone: 1-877-486-1650 - Fax: 705-670-6613

Western Canada and Territories Region

For residents of Manitoba, Alberta, Nunavut, Saskatchewan, British Columbia, Yukon and Northwest Territories:

Service Canada Centre

Sub-Unit of interstate claim processing

1783 Hamilton Street

Regina SK

S4P 2N6

Phone: 1-866-483-6466 - Fax: 306-780-6483

Note: If you worked for the American Armed Forces in the United States and you want to move or return to Canada, you must file a claim for benefits at the nearest state workforce development agency in the United States. Service Canada Centres cannot accept these claims for benefits.

How to file a claim for Canadian Employment Insurance benefits if you reside outside Canada

You may file your claim for Canadian Employment Insurance benefits online.

If you are residing in the United States and claiming regular Canadian Employment Insurance benefits, you must be available and actively seeking work and you must provide proof that you are legally authorized to work in the United States. You will also need to submit your Record of Employment (ROE) from your Canadian employer.

You will need to submit your ROEs from all your Canadian employers who issued ROEs in paper format in the last 52 weeks. However, if your employer submits your ROE to Service Canada electronically, you do not need to submit a copy of your ROE to Service Canada, since we will have received it from your employer. On the same day your employer submits it, you will be able to view and print copies of your ROE online using My Service Canada Account.

If you reside outside Canada in a country other than the United States, you may be eligible for maternity, parental, compassionate care or family caregiver benefits, provided you have a valid Social Insurance Number. Regular benefits are not payable to a person residing in a country other than Canada or the United States.

All claims received from people residing outside of Canada are processed in the Ontario region, at the Service Canada Centre in Sudbury. For more information, call 1-877-486-1650.

Residents of the United States

Regular benefits:

If you live in the United States, you can be paid a maximum of 36 weeks of regular Canadian Employment Insurance benefits. The number of weeks payable is based on the number of insurable hours that you have accumulated in Canada during the last 52 weeks or since your last claim.

To be eligible for regular benefits, you must show that:

  • you have worked in a job that is insured under Canada's Employment Insurance program;
  • in the last 52 weeks or since your last claim, you have worked between 420 and 700 hours*; and
  • you are legally authorized to work in the United States.

The qualifying period is the shorter of:

  • the 52-week period immediately before the start date of your claim; or
  • the period from the start of a previous benefit period to the start of your new benefit period, if you applied for benefits earlier and your application was approved in the last 52 weeks.

Exception: In some cases when certain conditions apply, the qualifying period may be extended to a maximum of 104 weeks if you were not employed in insurable employment or if you were not receiving EI benefits.

You will need to have accumulated between 420 and 700 hours of insurable employment during the qualifying period to be entitled to receive EI regular benefits, as long as:

For more information, call 1-800-206-7218

The number of insurable hours required is based on the regional rate of unemployment in the economic region where you last worked in Canada. The number of weeks of regular benefits payable is based on the number of hours of insurable employment as per the table below.

Number of weeks payable by hours of insurable employment
Number of hours of insurable employment Number of weeks of benefits
420 - 489 10
490 - 559 11
560 - 629 12
630 - 699 13
700 - 769 14
770 - 839 15
840 - 909 16
910 - 979 17
980 - 1049 18
1050 - 1119 19
1120 - 1189 20
1190 - 1259 21
1260 - 1329 22
1330 - 1399 23
1400 - 1434 24
1435 - 1469 25
1470 - 1504 26
1505 - 1539 27
1540 - 1574 28
1575 - 1609 29
1610 - 1644 30
1645 - 1679 31
1680 - 1714 32
1715 - 1749 33
1750 - 1784 34
1785 - 1819 35
1820 and more 36
Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: