EI – Workers and residents outside of Canada – After you’ve applied

6. After you’ve applied

Now that you have submitted your EI application, we need to receive your Records of Employment (ROEs) before we can process it.

  • If your employers issue ROEs in paper format, you must Request copies of all ROEs issued to you during the last 52 weeks. You will need to provide us with these paper ROEs – we cannot finalize your application until we receive them. You must either drop off your paper ROEs in person at any Service Canada Centre or mail them to us. The mailing address of the appropriate Service Canada Centre will be provided to you when you complete your online application.
  • If your employers submit ROEs electronically to Service Canada, you do not need to request copies of your Records of Employment from your employers.

When will I know whether or not I am entitled to receive EI benefits?

  • If you are entitled to receive benefits, you should receive your first payment within 28 days of the date we receive your claim.
  • If you are not entitled to receive benefits, we will notify you by letter or by telephone to explain why. If you disagree with our decision, you have the right to request a reconsideration.

Receiving your EI benefits

Shortly after you file your EI application, we will mail you an EI benefit statement, which will provide you with your EI access code. Your Access Code is needed to submit your required bi-weekly reports and to get information about your claim. Access the instructions on when and how to complete your reports with our Internet Reporting Service or our Telephone Reporting Service.

Note: Keep in mind that receiving the EI benefit statement does not mean that your application has been approved.

Getting information about your EI claim

You can get information about your EI claim by:

  • visiting My Service Canada Account on the Service Canada website; or
  • calling the toll-free EI Telephone Information Service.

My Service Canada Account

My Service Canada Account is a secure online tool that gives you access to all your EI information in one place. With My Service Canada Account, you can:

  • confirm any decisions made about your EI application;
  • see details on your payments and deductions;
  • view and update your personal information; and
  • view all Records of Employment that your employers have submitted electronically in the last two years.

EI Telephone Information Service

You can also use the EI Telephone Information Service to get information about your claim. If you call us, you can select the information you need from the menu options provided. This service is available 24 hours a day, seven days a week, by calling 1-800-206-7218 for English service; 1-800-808-6352 for French service. If you have a hearing or speech impairment and use a teletypewriter (TTY), call 1-800-529-3742 (English and French).

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