Information Notice - Emergency travel assistance benefits

The best way to manage an emergency is to be prepared.

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Planning an out-of-province or territory trip?

Effective July 1, 2023, enhancements were made to Public Service Health Care Plan (PSHCP) benefits for out-of-province emergency assistance.

The PSHCP applies to members and their covered dependant(s) for up to $1,000,000 (Canadian) in eligible medical expenses incurred as a result of an emergency. You are covered for up to 40 days after departing your home province or territory, excluding any time travelling on official business. For more details, consult the PSHCP member booklet.

Canada Life has contracted to MSH International to provide out-of-province emergency assistance on their behalf.

If you or your covered dependants are travelling outside of your home province or territory, read on to ensure you’re aware of available supports in case of an unexpected medical emergency.

What to do before you travel

Nobody wants to deal with a medical emergency while on a much-anticipated trip. For peace of mind, here are some things you can do before you leave:

If you experience a medical emergency while travelling

MSH International provides the emergency travel services on behalf of Canada Life for the PSHCP.

In an emergency situation, you or your covered dependants, as well as your health care provider can reach MSH by phone at 1-833-774-2700 and select Option 1. Providers can also email You will need to provide your plan and certificate numbers and a brief description of the issue.

You can also find MSH’s contact information on your PSHCP benefits card (another reason to ensure you have access to it!). Their services are available 24 hours a day, 7 days a week.

How to file a claim

To file a claim, ensure you have completed positive enrolment with Canada Life and provided your consent to release personal information to MSH International.

For full details on claim submission: MSH (

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