Preparing for the Pensioners’ Dental Services Plan transition to Canada Life (effective November 1, 2024)
Canada Life was awarded a new contract to administer both the Pensioners’ Dental services Plan (PDSP) and the Public Service Dental Care Plan (PSDCP), following an open and competitive procurement process.
This new contract comes into effect on November 1, 2024.
Find out what members of the PDSP need to know on the transition to Canada Life by checking this page regularly for updates.
On this page
What to expect
Canada Life will complete positive enrolment on your behalf
The new contract with Canada Life requires mandatory positive enrolment.
You may have already completed positive enrolment for the Public Service Health Care Plan but benefit plans under the Government of Canada are separate and governed by different rules.
As such, positive enrolment must be completed and maintained separately on all benefit plans. To facilitate the member experience, Canada Life will be completing positive enrolment for as many PDSP members as possible.
Canada Life will be sending you either an email or mail confirmation notice between mid-August and early September asking you to update (if needed) and validate your personal information. If you wish to have your dental claim payments deposited directly into your bank account, you must provide Canada Life with your banking information during the validation process. For your security, banking information could not be pulled from other sources.
The electronic confirmation notice will include steps to access your new PDSP benefit card and plan number. The paper confirmation notice will include a paper PDSP benefit card.
If you are a current PDSP member or became a new member of the PDSP on or after July 18, 2024, and do not receive a confirmation notice from Canada Life by early September, this means that Canada Life could not complete positive enrolment on your behalf. You will need to complete positive enrolment on your own.
How current and new PDSP members can complete positive enrolment
You will need your certificate number to complete positive enrolment. Your certificate number can be found in your Annual Pension Statement or from the Pension Centre or your pension office.
To complete positive enrolment:
- Online - through the PDSP Member Services website. You will need to enter your certificate number, last name and date of birth to begin the process.
- By paper - download and print a PDSP Positive Enrolment Form. Once the form is completed, mail it to the address on the form. You can also call the PDSP Member Contact Centre to request a paper form by mail, you will receive it within 2-3 business days.
What’s next
To ensure that there is no interruption in processing your dental claims November 1, 2024, you must ensure that your positive enrolment information is accurate and complete.
Additional information
- Canada Life PDSP Member Services
- Sun Life’s PDSP Member Services
- Contact Sun Life - For phone numbers and hours of operation
- New dental administrator frequently asked questions
- Government of Canada Pension Centre - PSPC
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