On this page

• General damages claims and payments
• Financial costs, lost investment income and severe impacts
• Expenses and reimbursements
• Report a problem with your pay
• General enquiries

General damages claims and payments

Financial costs, lost investment income and severe impacts

A claims process is open for current and former employees eligible for damages under the 2019 and 2020 Damages Agreements. You can check:

• your eligibility
• the types of claims you can make
• the status of your claim

Contact the Phoenix Claims Office for questions about these claims

• by email at 
  DamageClaims-ReclamationDommages@tbs-sct.gc.ca 
• by phone at 1-833-670-2715 

Expenses and reimbursement

All current and former employees, regardless of employment term or classification, can submit a claim for eligible financial impacts or expenses incurred due to the Phoenix pay system. These claims include:

• out-of-pocket expenses
• impacts on your income taxes and benefits
• reimbursement for tax advice
• requests for an advance for government benefits

Your organization’s claims officer can answer your questions and guide you through the claims process.

Report a problem with your pay

Outstanding pay issues related to the Phoenix pay system cannot be addressed through a claims process. If you have issues with your pay, follow the existing process to report a problem.

General enquiries

For general enquiries related to the Phoenix pay system, contact the Client Contact Centre.

For general enquiries related to Phoenix claims and compensation, contact the Phoenix Claims Office

• by email at DamageClaims-ReclamationDommages@tbs-sct.gc.ca
• by phone at 1-833-670-2715