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General damages claims and payments

Current and retired employees: sign up for email notifications about your pension and benefits, and to be notified when new details on the claims process are available.

Current employees

Eligible current employees have received general compensation payments in the form of lump sum payments or leave credits.

  • If you have not received a payment please contact your HR advisor

Some employees who received leave credits will receive additional catch-up payments in September 2021.

Former employees, represented by the Public Service Alliance of Canada (PSAC)

A claims process for general compensation payments will be available in December 2021. To receive compensation, you will need to submit a claim. A single application is in development to allow you to submit claims for all general damages compensation you are entitled to.

Former employees eligible for compensation under the 2019 damages agreement

A claims process is available to submit claims for payments equivalent to leave

Financial costs, lost investment income and severe impacts

Claims processes will be available in the coming months for eligible current and former employees represented by the Public Service Alliance of Canada.  

A claims process is open for current and former employees eligible for damages under the 2019 Damages Agreement. You can check:

Contact the Phoenix Claims Office at for questions about these claims.

Expenses and reimbursement

All current and former employees, regardless of employment term or classification, can submit a claim for eligible financial impacts or expenses incurred due to the Phoenix pay system. These claims include:

Your organization’s claims officer can answer your questions and guide you through the claims process.

Report a problem with your pay

Outstanding pay issues related to the Phoenix pay system cannot be addressed through a claims process. If you have issues with your pay, follow the existing process to report a problem.

General enquiries

For general enquiries related to the Phoenix pay system, contact the Client Contact Centre.

For general enquiries related to Phoenix claims and compensation, contact the Phoenix Claims Office at

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