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General damages claims and payments

Current and retired employees: sign up for email notifications about your pension and benefits, and to be notified when new details on the claims process are available.

Current employees

Eligible current employees have received general compensation payments in the form of lump sum or catch-up payments or leave credits.

  • If you have not received a payment, please contact your HR advisor
Former employees

A claims process is available to submit claims for general compensation payments you may be entitled to under the Phoenix damages agreements.

Financial costs, lost investment income and severe impacts

A claims process is open for current and former employees eligible for damages under the 2019 and 2020 Damages Agreements. You can check:

Contact the Phoenix Claims Office for questions about these claims

Expenses and reimbursement

All current and former employees, regardless of employment term or classification, can submit a claim for eligible financial impacts or expenses incurred due to the Phoenix pay system. These claims include:

Your organization’s claims officer can answer your questions and guide you through the claims process.

Report a problem with your pay

Outstanding pay issues related to the Phoenix pay system cannot be addressed through a claims process. If you have issues with your pay, follow the existing process to report a problem.

General enquiries

For general enquiries related to the Phoenix pay system, contact the Client Contact Centre.

For general enquiries related to Phoenix claims and compensation, contact the Phoenix Claims Office

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