Request a recoverable advance for social benefits

Current and former government employees can request a recoverable advance if they have experienced a temporary decrease in income-tested social benefits or other financial hardship resulting from Phoenix-related pay issues.

Who can submit a request?

You are eligible for a recoverable advance if:

  • you were overpaid in the 2016 calendar year or later and:
  • you have reported your overpayment to Public Services and Procurement Canada
  • you have not yet received your amended tax slip
  • you have filed your income tax for 2016 or later with the Canada Revenue Agency or with Revenu Québec
  • the amount of your social benefits for 2017 has been adversely affected by the overstatement of your employment income

What you need to know before you request a recoverable advance

Read the Frequently Asked Questions carefully.

Print and complete the request form. Attach a separate document to your request if you need to provide additional explanations.

Your organization has identified a point of contact to:

  • answer your questions
  • help you fill out the form
  • guide you through the request process

Your organization will communicate to you how to send your completed request form.

Be sure to keep a copy of your completed request form for your records.

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