Online
Save time by using these online services, available 24 hours a day, 7 days a week.
Check the status of your application and manage your information online in My Service Canada Account
My Service Canada Account (MSCA) allows you to:
- access your Old Age Security (OAS) benefits application status
- access your payment information
- change your telephone number
- print tax slips and manage your income tax deductions
- authorize someone to communicate with Service Canada on your behalf
- submit supporting documentation online
Apply online for OAS pensions
Find out if you qualify and how to apply for:
By phone
Before you call
When you call, you may need:
- Social Insurance Number (SIN)
- Telephone number
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Canada and the United States (operates in local time):
1-800-277-9914
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Outside of Canada and the United States (operates in Eastern Time):
1-613-957-1954 (collect)
- Teletypewriter (TTY) or Canada VRS
- 1-800-255-4786
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Canada VRS (Video Relay Service):
- download the Canada Video Relay Service (VRS) app
- once you are registered, you can find our number in the VRS directory
- call us through the app
If you use any other relay service, call our toll-free number (1-800-277-9914) instead.
- Hours
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Operator hours of service Day Hours Monday to Friday 8:30 am to 4:30 pm
Automated service available 24 hours a day, 7 days a weekSaturday and Sunday Closed Closed on public holidays
- Wait times
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Check our average wait times
Days Average wait time Monday, March 23, 2026 35 minutes Tuesday, March 24, 2026 35 minutes Wednesday, March 25, 2026 22 minutes Thursday, March 26, 2026 17 minutes Friday, March 27, 2026 52 minutes Average wait time for the week of March 23, 2026 32 minutes This is the average time callers waited before reaching an officer. Our service standard is to answer your call within 10 minutes.
Weekly average wait times Weeks Average wait time The week of March 16 to 20 34 minutes The week of March 9 to 13 35 minutes The week of March 2 to 6 52 minutes The week of February 23 to 27 33 minutes Monthly average wait times Months Average wait time February 2026 30 minutes January 2026 20 minutes December 2025 10 minutes November 2025 11 minutes October 2025 6 minutes September 2025 12 minutes August 2025 40 minutes July 2025 14 minutes June 2025 11 minutes May 2025 18 minutes April 2025 11 minutes March 2025 19 minutes - Prefer a callback
- Submit an eServiceCanada - Service Request Form, and we will call you back within 2 business days.
By mail
You can send your documents by mail.
If you reside outside of Canada, mail your documents to a Service Canada Office in the province where you last resided.
Provincial mailing address
| Province and territory | Mail your forms to |
|---|---|
| Newfoundland and Labrador | Service Canada PO Box 9430 Station A St. John's NL A1A 2Y5 CANADA |
| Prince Edward Island | Service Canada PO Box 8000 Station Central Charlottetown PE C1A 8K1 CANADA For disability applications only: Service Canada PO Box 1687 Station Central Halifax NS B3J 3J4 CANADA |
| Nova Scotia | Service Canada PO Box 1687 Station Central Halifax NS B3J 3J4 CANADA |
| New Brunswick | Service Canada PO Box 250 Station A Fredericton NB E3B 4Z6 CANADA |
| Quebec | Service Canada PO Box 1816 Station Terminus Quebec QC G1K 7L5 CANADA For Canada Pension Plan and Disability applications Service Canada PO Box 250 Station A Fredericton NB E3B 4Z6 CANADA |
| Ontario For postal codes beginning with "L, M or N" |
Service Canada PO Box 5100 Station D Scarborough ON M1R 5C8 CANADA |
| Ontario For postal codes beginning with "K or P" |
Service Canada PO Box 2013 Station Main Timmins ON P4N 8C8 CANADA For Disability applications only Service Canada PO Box 2020 Station Main Chatham ON N7M 6B2 CANADA |
| Manitoba and Saskatchewan | Service Canada PO Box 818 Station Main Winnipeg MB R3C 2N4 CANADA |
| Alberta/Northwest Territories and Nunavut | For Old Age Security and Disability applications Service Canada PO Box 2710 Station Main Edmonton AB T5J 2G4 CANADA For Canada Pension Plan applications Service Canada PO Box 818 Station Main Winnipeg MB R3C 2N4 CANADA |
| British Columbia and Yukon | Service Canada PO Box 1177 Station CSC Victoria BC V8W 2V2 CANADA |
In person
Before you come, you may need:
- a valid ID: the ID must show your current legal name, photo, signature and/or date of birth
Examples of valid ID
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- One of the following:
- a driver's licence, or a provincial or territorial ID card
- a Canadian or foreign passport, or permanent resident card
- a Certificate of Indian Status issued by the Government of Canada
- One of the following:
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- Two of the following:
- a provincial or territorial birth certificate
- a certificate of Canadian citizenship
- a certificate of registration of birth abroad
- any other Canadian government-issued ID
- Two of the following: