Office of the DND/CAF Ombudsman Online Booking Tool
Booking tool unavailable
Please be advised that due to technical issues, the online booking tool is currently unavailable.
If you have made a booking since 1 July, please contact 1-888-828-3626 to confirm that it was received.
We apologize for this inconvenience and thank you for your patience during this time.
We help individuals access existing channels of assistance or redress when they have a complaint or concern. If you are a member of the Defence community and you feel the DND or the CAF has treated you unfairly or if you have any questions, you can book a telephone appointment online.
Appointments can be booked Monday to Friday between 8:00 am and 3:30 pm in any time zone in Canada (6:30 am to 6:30 pm Eastern Time).
The system is accessible in both official languages from desktop and mobile devices and is compatible with common Web browsers.
Contact us
We are ready to help.
- Call us toll-free at 1-888-828-3626
- Submit a question or complaint through our secure online form
- Live chat with an agent 8 am to 5 pm ET Monday to Friday
- Book a phone call with an agent
- Email an agent for information or assistance
- Email for general office inquiries
- Email media relations
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Mailing address
Office of the Ombudsman
100 Metcalfe Street 12th Floor
Ottawa, Ontario
K1P 5M1