Email notifications from the CRA – Businesses

Email notifications from the Canada Revenue Agency (CRA) let you know when important changes are made on your account and when you have mail to view in My Business Account.

To view the terms of use, go to Terms of use for email notifications.

Email notifications you will receive

Once you have provided the CRA with an email address, we will send you email notifications when there are changes or updates related to the following topics:

• Your address
• Your direct deposit information
• Your authorized representative
• Your owner name
• Your owner SIN
• Your owner telephone number
• Your owner language preference
• Your account-specific language preference
• Your multi-factor authentication enrolment
• Your CRA user ID and password
• Your account lockout status
• Mail sent to you by the CRA has been returned, meaning you need to update your mailing address
• New CRA mail to view in My Business Account

You can also choose to receive additional optional email notifications when there are changes or updates related to the following topics:

• Your payments
• Your submitted documents
• The filing due date of your payroll information return

CRA mail you will receive online

If your mail delivery method is set to Online, you will receive an email notification when you have new mail from the CRA to view in My Business Account. You will not receive a paper copy in the mail.

Some examples of mail you can currently receive online include:

• Notices of assessment
• Notices of reassessment
• PD7A – statement of account for current source deductions
• Most statements and letters

Some mail cannot be added in My Business Account and will continue to be mailed on paper.

You can access your mail by selecting the mail icon on the Welcome page of your CRA account or by selecting Mail on the Overview page of My Business Account. If you need a paper copy of your online mail, you can print it.

Updating your mail delivery method

By default, businesses have their mail delivery method set to Online. You can update your mail delivery method by following these steps:

1. Sign in to your CRA account
2. Select your Business account to go to My Business Account
3. Select Profile from the Navigation menu on the left
4. Select Manage mail for my business
5. Select Start
6. Select Online or Paper as the mail delivery method you want to opt out of
7. Select the program account(s) you want the change to apply to
8. Select Next
9. Tick the boxes to confirm you have reviewed the acknowledgement of eligibility requirements
10. Select Next
11. Tick the box to confirm you have reviewed your information and it is accurate
12. Select Submit

If your mail delivery method is set to Paper your mail will still be available to view in My Business Account, but you will not receive an email notification about it. You must keep your mailing address up-to-date to receive your mail by paper. Any undeliverable mail will result in your mail delivery method changing back to Online. You will need to reapply for paper mail every 2 years. For more information go to Online mail for business.

Providing your email address to the CRA

There are many ways to provide an email address to receive email notifications from the CRA. Provide it while you are:

• Managing your notification preferences in My Business Account
• Using the Corporation Internet Filing service and GST/HST NETFILE service
• Registering for a corporation income tax, GST/HST, or payroll deductions account in Business Registration Online

You can add up to 3 email addresses for each program account in My Business Account. This will allow you to add your representative, accountant, or whomever you need to be informed.

You are responsible for making sure we have your correct email address(es) at all times.

After you provide or update an email address

Once you provide or update an email address, we will send a confirmation email to the address you gave us. Depending on how you provided or updated the email address, you should receive your confirmation email within the following timelines:

• Immediately if you provided it through My Business Account, Represent a Client, or Business Registration Online
• Within 8 business days if you provided it on your electronic return (Corporation Internet Filing service or GST/HST NETFILE)

If you do not get a confirmation email, sign in to your CRA account and check the email address(es) in your My Business Account Profile. If an email address is wrong, update it. If the addresses are correct, check your junk mail folder for an email from the CRA.

How to know if the email notification you received is from the CRA

Emails sent from the CRA’s email notification service will have the sender name Canada Revenue Agency / Agence du Revenu du Canada.

The CRA’s email notifications will not do the following:

• Ask you for personal or financial information
• Request payment by prepaid credit cards or gift cards
• Use aggressive language or tone
• Threaten arrest or to send police

For more information, go to Scam prevention and the CRA.

Other email notifications you can receive about your business account

You might receive an email notification from the CRA for the following:

• Audit enquiries – If you included an email address on your original audit enquiry submission form, we will email you when our response is available for you to view in My Account or My Business Account.
• Enquiries service – If you included an email address when you submitted an enquiry, we will email you to let you know when our response is available for you to view in My Business Account.