Defence Team COVID-19 - Working remotely

The Defence Team is facing new ways of working during the COVID-19 pandemic. A variety of tools, resources, and information are available for civilian employees, managers, and members of the military.

On this page

Telework resources

Devices and IT security

Self-Service Password Reset (SSPR)

SSPR enables Defence Team members to reset their DWAN passwords by themselves, without having to call an IT Service Desk. Please note, though you can enrol in the SSPR while connected to the DWAN via T-DVPNI, you can only reset your password when hardwire connected to the DWAN.

Information, guidance, and resources about the new SSPR:

Digital learning – Canada School of Public Service

Defence O365

This cloud-based suite of collaboration and work tools will support the Defence Team to continue working remotely using familiar Microsoft Office applications as well as new collaborative tools to support chat and video conferencing tools, such as Teams, Planner, OneNote and OneDrive. Personnel will be able to work on both personal and work devices with information up to Protected A.

Top 5 Reasons to use Defence O365

Defence O365 essentials

Information about the benefits of Defence O365 for the Defence Team, rollout plan, onboarding, support and training.

Support portal

Once you have completed your onboarding process, you can log in at to access a support portal to help get you started, answer questions, keep you updated, and provide self-guided training resources.

Until then, you may consult online support tools and training material through the Microsoft Office Support site (the Government of Canada website) or review the frequently asked questions below.

Onboarding guides

Frequently Asked Questions

Answers to frequently asked questions including the use of personal devices, obtaining an account, initial set-up, authorized use, managing information, file movement and technical issues.

Related links

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Some of the information on this Web page has been provided by external sources. The Government of Canada is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Users wishing to rely upon this information should consult directly with the source of the information. Content provided by external sources is not subject to official languages, privacy and accessibility requirements.

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