Ongoing Support
Transition can be challenging for members and their families. It is good to know that there is help available if needed. Below you will find a list of services that are available to support you and your family through this transition.
CAF Transition Group Headquarters Non-Crisis Line
This is the non-crisis line at the HQ for information on CAF TG services, including casualty support, Designated Assistant support, the HOPE program, Soldier On, Operational Stress Injury Social Support (OSISS), VRPSM inquiries, and priority entitlement questions, etc. Our call agents will assist you and, if necessary, redirect you to the appropriate program, Directorate, or CAF TC. For further inquiries, you can also send an email at CAFTG-GTFAC@forces.gc.ca.
My VAC Account
Members are encouraged to sign up as early as possible in the transition process in order to establish a formal connection with VAC and to enable exploration and applications for applicable VAC benefits and services, immediately and/or in the future.
With the use of My VAC account, you can apply online quickly and easily for programs and services, track your application status and contact VAC directly through secure messaging. It is designed to save you time and enable you to submit your application faster by ensuring that all important information is collected by prompting you as you work through the forms.
Family Information Line
The Family Information Line (FIL) is a confidential, personal, and bilingual service offering information, support, referrals, reassurance, and crisis management to the military and veteran community on an as-needed basis.
Ongoing emotional support is also available virtually through this service. This service entails speaking to the same supportive counsellor by appointment either by phone or video chat.
FIL serves CAF members, Veterans, and their families (both immediate and extended). Trained counsellors are available 24 hours a day, seven days a week, by phone at 1-800-866-4546 or by email.
Veterans Affairs Canada Assistance Service
Veterans Affairs Canada Assistance Service is a voluntary and confidential service to help all Veterans and their families as well as primary caregivers who have personal concerns that affect their well-being.
You can reach a mental health professional, free of charge, at any time, 24 hours a day, 365 days a year.
When you call, you will speak to a mental health professional who will ask questions to determine your needs. They will also ask for your location so they can match you with a local mental health professional for in-person, psychological support. You can receive up to 20 hours of confidential support for any issue.
Visit the following page for addition information on how to talk to a mental health professional.
Canadian Forces Member Assistance Program
Initiated by the CAF, the CFMAP assists members and family members who have concerns that affect their personal well-being. This service is available 24 hours a day, 7 days a week.
For additional information please, visit the CF Member Assistance Program page.
SISIP Financial
SISIP Financial office locations, Manulife contact information and application forms can be obtained by calling SISIP Financial customer service at 1-800-267-6681, SISIP Life Insurance Services - Manulife at 1-800-565-0701 or visit the the SISIP website.
Office of the Veterans Ombudsman
If you are a serving CAF member, RCMP member, Veteran, family member or representative and you feel you have been treated unfairly by Veterans Affairs Canada, or you would like information about pro- grams and services that could be useful to you, the Office of the Veterans Ombudsman is here to help.
We work to ensure that Veterans and their families are treated fairly and have access to the programs and services that contribute to their well-being. We investigate complaints and challenge the policies and decisions of Veterans Affairs Canada where we find individual or systemic unfairness. We also study and recommend ways to improve these programs.
General Inquires Contact Info:
- Telephone (toll-free): 1-877-330-4343
- Email: info@ombudsman-veterans.gc.ca
- Fax (toll-free): 1-888-566-7582
- Mail: Office of the Veterans Ombudsman, P.O. Box 66 Charlottetown, PE C1A 7K2
- TTY (toll-free): 1-833-978-1639
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