Ongoing Support
Transition can be challenging for members and their families, it is good to know that there is help in our community if needed. Below you will find a list of services that are available to support you and your family through this transition.
CAF Transition Group Headquarters Client Services
In co-operation with the CAF Transition Centre Services Sections, CAF Transition Group Headquarters (CAF TG HQ) Services Delivery section provides personalized service to ill and injured CAF members, former members, and their families. The CAF TC services sections usually advocate on members' behalf and assist with various casualty administration difficulties and challenges. When these tasks cannot be resolved locally, CAF TG HQ Services Delivery section personnel provide assistance using the additional resources available at the HQ level.
MyVAC Account
Members are encouraged to sign up as early as possible in the transition process in order to establish a formal connection with VAC and enable exploration and applications for applicable VAC benefits and services, immediately and/or in the future.
With the use of MyVAC account you can apply quickly and easily online for programs and service, track your application status and contact VAC directly through secure messaging. It is designed to save you time and get your application in faster by ensuring all important information is collected by prompting you as you work through the forms.
Family Information Line (FIL)
The Family Information Line (FIL) is a confidential, personal, and bilingual service offering information, support, referrals, reassurance, and crisis management to the military and veteran community on an as-needed basis.
Ongoing emotional support is also available virtually through this service. This service entails speaking to the same supportive counsellor on an appointment basis either by phone or over on-camera chat.
FIL serves CAF members, Veterans, and their families (both immediate and extended). Trained counsellors are available 24 hours a day, seven days a week, by phone at 1-800-866-4546 or by email at FIL-LIF@cfmws.com.
Veterans Affairs Canada Assistance Service
VAC Assistance Service is a voluntary and confidential service to help all Veterans and their families as well as primary caregivers who have personal concerns that affect their well-being. You can reach a mental health professional, free of charge, at any time, 24 hours a day 365 days a year.
When you call, you will speak to a mental health professional who will ask questions to determine your needs. They will also ask for your location so they can match you up with a local mental health professional for in-person, psychological support. You can receive up to 20 hours of confidential support for any issue you call about.
Canadian Forces Member Assistance Program (CFMAP)
Initiated by the CAF, the CFMAP assists members and family members who have concerns that affect their personal well-being. This service is available 24 hours a day, 7 days a week.
For additional information please, visit the following link:
SISIP Financial
SISIP Financial office locations, Manulife contact information and application forms can be obtained by calling SISIP Financial customer service at 1-800-267-6681, SISIP Life Insurance Services - Manulife at 1-800-565-0701
Office of the Veterans Ombudsman
If you are a serving CAF member, RCMP member, Veteran, family member or representative and you feel you have been treated unfairly by Veterans Affairs Canada, or you would like information about programs and services that could be useful to you, the Office of the Veterans Ombudsman is here to help.
We work to ensure that Veterans and their families are treated fairly and have access to the programs and services that contribute to their wellbeing. We investigate complaints and challenge the policies and decisions of Veterans Affairs Canada where we find individual or systemic unfairness. We also study and recommend ways to make these programs better.
General Inquires Contact Info:
- Telephone (toll-free): 1-877-330-4343
- Email: info@ombudsman-veterans.gc.ca
- Fax (toll-free): 1-888-566-7582
- Mail: Office of the Veterans Ombudsman, P.O. Box 66 Charlottetown, PE C1A 7K2
- TTY (toll-free): 1-833-978-1639
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