Contact International Social Security Agreements
Information about pension and benefits for those who lived or are living outside Canada
Online
Save time by using these online services, available 24 hours a day, 7 days a week.
My Service Canada Account (MSCA)
Canada Pension Plan (CPP) pensions and benefits
- Apply for CPP (Canadian residence only)
- Access your Canada Pension Plan (CPP) benefits application status
- Access your contributions, benefit estimates, and payments
- Change your telephone number
- Print tax slips and manage your income tax deductions
- Access or request the child-rearing provisions
- Authorize someone to communicate with Service Canada on your behalf
- Submit supporting documentation online
Old Age Security (OAS)
- Apply for OAS
- Access your Old Age Security (OAS) benefits application status
- Access your payment information
- Change your address
- Change your telephone number
- Print tax slips and manage your income tax deductions
- Authorize someone to communicate with Service Canada on your behalf
- Submit supporting documentation online
Download social security agreement forms
Download International Social Security Agreements forms (you will first need to select your country).
By phone
You can complete the following tasks by calling
- Apply or update direct deposit
- Get various Canada Pension Plan (CPP)/Old Age Security (OAS) documents including:
- Application forms
- Entitlement letters
- Rate letters
- Tax slips
- Get a CPP/OAS estimate
- Request or cancel voluntary tax withholds (for Canadian residents only)
- Report when a payment was not received to open an investigation and receive a duplicate
- Cancel benefits in case of death
Before you call
When you call, you may need:
- Social Insurance Number (SIN)
- Telephone number
-
Canada and the United States:
1-800-454-8731
-
Outside of Canada and the United States:
1-613-957-1954 (call collect)
- Teletypewriter (TTY)
- 1-800-255-4786
- Hours
-
Operator hours of service Day Hours Monday to Friday 8:30 am to 4:30 pm
Automated service available 24 hours a day, 7 days a weekSaturday and Sunday Closed Public holidays Closed - Wait times
- For average wait times see the information for the Canada Pension Plan and Old Age Security call centres.
- Prefer a callback
- Submit an eServiceCanada - Service Request Form, and we will call you back within 2 business days.
By mail
You can complete the following tasks by mail
- Submit an application and/or supporting documents
- Change or update personal information or direct deposit
- Get various CPP and OAS documents including:
- Application forms
- Entitlement letters
- Rate letters
- Tax slips
- Request or cancel voluntary tax withholds (for Canadians residents only)
- Cancel benefits in case of death
If you reside outside of Canada, mail your documents to a Service Canada Office in the province where you last resided.
Provincial mailing address
| Province and territory | Mail your forms to |
|---|---|
| Newfoundland and Labrador | Service Canada PO Box 9430 Station A St. John's NL A1A 2Y5 CANADA |
| Prince Edward Island | Service Canada PO Box 8000 Station Central Charlottetown PE C1A 8K1 CANADA For disability applications only: Service Canada PO Box 1687 Station Central Halifax NS B3J 3J4 CANADA |
| Nova Scotia | Service Canada PO Box 1687 Station Central Halifax NS B3J 3J4 CANADA |
| New Brunswick | Service Canada PO Box 250 Station A Fredericton NB E3B 4Z6 CANADA |
| Quebec | Service Canada PO Box 1816 Station Terminus Quebec QC G1K 7L5 CANADA For Canada Pension Plan and Disability applications Service Canada PO Box 250 Station A Fredericton NB E3B 4Z6 CANADA |
| Ontario For postal codes beginning with "L, M or N" |
Service Canada PO Box 5100 Station D Scarborough ON M1R 5C8 CANADA |
| Ontario For postal codes beginning with "K or P" |
Service Canada PO Box 2013 Station Main Timmins ON P4N 8C8 CANADA For Disability applications only Service Canada PO Box 2020 Station Main Chatham ON N7M 6B2 CANADA |
| Manitoba and Saskatchewan | Service Canada PO Box 818 Station Main Winnipeg MB R3C 2N4 CANADA |
| Alberta/Northwest Territories and Nunavut | For Old Age Security and Disability applications Service Canada PO Box 2710 Station Main Edmonton AB T5J 2G4 CANADA For Canada Pension Plan applications Service Canada PO Box 818 Station Main Winnipeg MB R3C 2N4 CANADA |
| British Columbia and Yukon | Service Canada PO Box 1177 Station CSC Victoria BC V8W 2V2 CANADA |
In person (only in Canada)
You can complete the following tasks at a Service Canada office
- Submit an application and/or supporting documents
- Get general information about CPP and OAS programs
- Get general information about International Social Security Agreements