Contact International Social Security Agreements

Information about pensions and benefits for those who lived or a living outside of Canada

Online

You can complete the following tasks online:

By phone

You can complete the following tasks by calling:

  • Apply or update direct deposit
  • Get various Canada Pension Plan (CPP)/Old Age Security (OAS) documents including:
    • Application forms
    • Entitlement letters
    • Rate letters
    • Tax slips
  • Get a CPP/OAS estimate
  • Request or cancel voluntary tax withholds (for Canadian residents only)
  • Report when a payment was not received to open an investigation and receive a duplicate
  • Cancel benefits in case of death

Please ensure you have your Social Insurance Number available before you call.

Canada and the United States Toll-free: 1-800-454-8731
Canada and the United States TTY: 1-800-255-4786
Outside Canada and the United States: 1-613-957-1954 (Call collect)
The hours of operation are 8:30 a.m. to 4:30 p.m. EST, Monday to Friday.

By mail

You can complete the following tasks by mail:

  • Submit an application and/or supporting documents
  • Change or update personal information or direct deposit
  • Get various CPP-OAS documents including:
    • Application forms
    • Entitlement letters
    • Rate letters
    • Tax slips
  • Request or cancel voluntary tax withholds (for Canadians residents only)
  • Cancel benefits in case of death

Select the appropriate country for mailing address and contact details.

In person

You can complete the following tasks at a Service Canada office:

To access information on your specific file visit My Service Canada Account

Find a Service Canada office near you

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