My Service Canada Account: Register with GCKey

A GCKey is a unique electronic credential issued by the Government of Canada for use with online Government services. To use GCKey to access My Service Canada Account (MSCA) you must have:

PACs are used to help validate your identity for MSCA and keep your account secure.

If you already have a GCKey and a PAC:
Register now

Request a PAC

A PAC is your key to accessing secure online services. Service Canada will provide you with a PAC. You need this code to register for MSCA with GCKey.

You can request a PAC:

Online

Request PAC

You will receive your PAC by mail within 5 to 10 business days.

You will need:

  • your Social Insurance Number (SIN)
  • your parent's family name at birth
  • your postal code if you are a Canadian resident or your country of residence if you are a foreign resident

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In person at a Service Canada Office

Find a Service Canada Office

Currently, you need to submit a Service Canada's online service request form. A Service Canada agent will contact you within 2 business days.

You will need:

  • your Social Insurance Number (SIN)
  • your parent's family name at birth
  • your postal code if you are a Canadian resident or your country of residence if you are a foreign resident
  • a valid (not expired) acceptable proof of identity, such as:
    • Canadian passport
    • certification of Canadian citizenship
    • certification of Indian status
    • certificate of registration of birth abroad
    • driver's license (provincial or territorial)
    • health card
    • permanent resident card
    • provincial identification card
By phone

Note: This service is only available for returning clients of the Canada Pension Plan. Employment Insurance beneficiaries cannot get a PAC by phone.

The Service Canada phone representative will let you know when you could receive your access code. The time frame will vary by case.

Call Service Canada at 1-800-277-9914 Monday to Friday between 8:30 am and 4:30 pm local time. You can also call this number to check the status of your PAC request or disable your PAC.

You will need:

  • your Social Insurance Number (SIN)
  • answers to various security questions to verify your identity

Sign up for GCKey (if you don’t have it)

Use your GCKey to access multiple Government of Canada online Services.

Sign up for a GCKey user ID and password if you do not have one. If you have forgotten an existing GCKey user ID you will need to create a new one.

You will not need your PAC for this step.

Register for MSCA with your GCKey

Are you ready to register? You will need:

  • your PAC
  • your Social Insurance Number (SIN)

Register now

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