My Service Canada Account: Register with your bank

To use your financial institution (Sign-in Partner) to access My Service Canada Account (MSCA) you must have:

Access codes are used to help validate your identity for MSCA and keep your account secure. Already have an access code? We may have sent you an access code if you've applied for or are receiving Employment Insurance (EI), Canada Pension Plan (CPP), or Old Age Security (OAS).

If your bank is a Sign-in Partner and you already have an EI AC or a PAC:
Register now

Determine if your bank is a verified Sign-in Partner

Using a Sign-in Partner to access MSCA allows you to use the same sign-in information you use for your online banking.

View the full list of Sign-in Partners
  • Affinity Credit Union
  • Alberta Treasury Branches
  • BMO Financial Group
  • CIBC Canadian Imperial Bank of Commerce
  • Conexus Credit Union
  • Desjardins Group (Caisse Alliance, Caisses Populaires, UNI)
  • National Bank of Canada
  • RBC Royal Bank
  • Scotiabank
  • Servus Credit Union
  • Simplii Financial
  • Tangerine
  • TD Bank Group
  • Vancity

Request a PAC

A PAC is your key to accessing secure online services. Service Canada will provide you with your PAC. You need this code or your EI AC to register for MSCA with a Sign-in Partner.

You can request an access code:

Online

Request a PAC

You will receive your PAC by mail within 5 to 10 business days.

You will need:

  • your Social Insurance Number (SIN)
  • your parent's family name at birth
  • your postal code if you are a Canadian resident or your country of residence if you are a foreign resident

Have your JavaScript enabled.

In person at a Service Canada Office

Find a Service Canada Office

Currently, you need to submit a Service Canada's online service request form. A Service Canada agent will contact you within 2 business days.

You will need:

  • your Social Insurance Number (SIN)
  • your parent's family name at birth
  • your postal code if you are a Canadian resident or your country of residence if you are a foreign resident
  • a valid (not expired) acceptable proof of identity, such as:
    • Canadian passport
    • certification of Canadian citizenship
    • certification of Indian status
    • certificate of registration of birth abroad
    • driver's license (provincial or territorial)
    • health card
    • permanent resident card
    • provincial identification card
By phone

Note: This service is only available for returning clients of the Canada Pension Plan. Employment Insurance beneficiaries cannot get a PAC by phone.

The Service Canada phone representative will let you know when you could receive your access code. The time frame will vary by case.

Call Service Canada at 1-800-277-9914 Monday to Friday between 8:30 am and 4:30 pm local time. You can also call this number to check the status of your PAC request or disable your PAC.

You will need:

  • your Social Insurance Number (SIN)
  • answers to various security questions to verify your identity

Register for MSCA with Sign-in Partner

If you have a joint bank account, only 1 of the 2 people can register for MSCA with the shared account. The second person must use a different Sign-In Partner account, create a GCKey account or use their provincial digital ID account (Alberta and British Columbia only).

None of your information (for example, financial, banking) will be shared with Employment and Social Development Canada (ESDC) and Service Canada. Your Sign-In Partner will not know which government service you are using.

Are you ready to register? You will need:

  • your EI AC or your PAC
  • your Social Insurance Number (SIN)

Register now

Note: You will temporarily leave the government of Canada website to use your Sign-In Partner.

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: