My Service Canada Account: Register with your bank

To use your financial institution (Sign-in Partner) to access My Service Canada Account (MSCA) you must have:

We may have sent you an access code if you've applied for or are receiving Employment Insurance (EI), Canada Pension Plan (CPP), or Old Age Security (OAS). Need help finding it?

If your bank is a Sign-in Partner and you already have an access code:
Register now

1. Determine if your bank is a verified Sign-in Partner

Using a Sign-in Partner to access MSCA allows you to use the same sign-in information you use for your online banking.

View the full list of Sign-in Partners
  • Affinity Credit Union
  • Alberta Treasury Branches
  • BMO Financial Group
  • CIBC Canadian Imperial Bank of Commerce
  • Conexus Credit Union
  • Desjardins Group (Caisses Populaires, UNI)
  • National Bank of Canada
  • RBC Royal Bank
  • Scotiabank
  • Servus Credit Union
  • Tangerine
  • TD Bank Group
  • Vancity

2. Request access code

An access code is your key to accessing secure online services. You need to have an access code before you can register for MSCA with a Sign-in Partner.

You can request an access code:

Online

Request access code

You will need:

  • your Social Insurance Number (SIN)
  • your parent's family name at birth
  • your postal code if you are a Canadian resident or your country of residence if you are a foreign resident

Have your JavaScript enabled.

In person at a Service Canada Office

Find a Service Canada Office

You will need:

  • your Social Insurance Number (SIN)
  • your parent's family name at birth
  • your postal code if you are a Canadian resident or your country of residence if you are a foreign resident
  • a valid (not expired) acceptable proof of identity, such as:
    • Canadian passport
    • certification of Canadian citizenship
    • certification of Indian status
    • certificate of registration of birth abroad
    • driver’s licence (provincial or territorial)
    • health card
    • permanent resident card
    • provincial identification card
By phone

Apply by calling Service Canada at 1-800-277-9914 Monday to Friday between 8:30 am and 4:30 pm local time (you can also call this number to check the status of your PAC request or disable your PAC).

You will need:

  • your Social Insurance Number (SIN)
  • answers to various security questions to verify your identity

3. Receive access code

Service Canada will provide you with an access code. You need this code to register for MSCA.

Online:
you will receive your access code by mail within 5 to 10 business days.
In person:
you will receive your access code immediately.
By phone:
the Service Canada phone representative will let you know when you could receive your access code.

4. Register for MSCA with Sign-in Partner

If you have a joint bank account, only one of the two people can register for MSCA with the shared account. The second person must use a different Sign-In Partner account, create a GCKey account or use their provincial digital ID account (Alberta only).

None of your information (for example, financial, banking) will be shared with Employment and Social Development Canada (ESDC) and Service Canada. Your Sign-In Partner will not know which government service you are using.

Are you ready to register? You will need:

  • your access code
  • your Social Insurance Number (SIN)

Register now

Note: You will temporarily leave the government of Canada website to use your Sign-In Partner.

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