Designated Learning Institution Portal: Sign in

Mandatory compliance reporting

Starting November 8, 2024, student compliance reporting is now mandatory. Find out more about the verification process and your new obligations as a DLI.

The Designated Learning Institution (DLI) Portal is used by post-secondary institutions to access, complete and submit their student compliance reports.

  • DLIs must report on the enrolment status of their international students twice a year upon request. The reporting periods start in March and in November.
  • We contact DLIs every spring and fall to request their compliance reporting.
  • DLIs have 60 days to complete and submit their compliance reports in their portal accounts.
    • It’s not possible to upload compliance reports after the deadline, unless an exceptional extension was given.
  • For issues accessing the DLI Portal or for questions about compliance reports, email the Student Integrity Management Authority team.

The DLI Portal is not used for letters of acceptance (LOA) verifications.

Sign in to the DLI Portal

Sign in

Need help using the DLI Portal? Read the DLI Portal compliance reporting guide.

Not sure how to sign in?

You registered with either GCKey or your Canadian banking Sign-In Partner when you created your account.

Use the option you registered with every time you sign in. It’s tied to your account and user profile.

If you want to choose the other sign-in option, you must first email us.

Get more help with your account.

Help with your account

Errors and issues when you sign in

You can use the same GCKey username and password on different computers, phones and tablets.

Sign-in issues

We upgrade our system on a regular basis and this may cause minor technical issues. If you have any issues signing in, clear your browser cache and try again.

If you clear your browser history, cache and cookies and still can’t access your DLI portal account, try signing in using a different browser (such as Edge, Chrome, Firefox or Safari).

If you still have trouble, send us an email and include:

  • a detailed description of the problem or error message you are getting
  • full-screen screenshots, with the date and time stamp, showing the problem or the error message you are getting
  • the steps you have taken to fix it (this will help us understand the issue better)

You should receive a response within 10 business days.

If you're getting error messages
  • Use the most recent version of a supported web browser like
    • Safari
    • Chrome
    • Firefox
    • Microsoft Edge

    If you're using Internet Explorer, update your browser to Microsoft Edge

  • Don't use a favourite link or bookmark to pages inside the account. You must sign in to see them.
  • Use your browser's default settings. GCKey needs JavaScript and cookies enabled.
  • Update your browser if you see one of these messages when you try to sign in:
    • Page Can’t Be Displayed
    • Cannot Establish a Secure Connection
    • Page Not Available

    You can usually update your browser in your browser menu's settings or preferences.

Other technical issues
  • Too many attempts

    You may get a failure message if you make too many unsuccessful attempts to sign in during the same session. Close your browser window or tab and try again.

  • Experiencing technical difficulties

    The site could be down for a number of reasons, including for system maintenance. We apologize for the inconvenience. Try again later.

  • Session expired

    For security, your session will be closed if you’re inactive for a certain number of minutes. Sign in again.

You forgot your GCKey password or username

If you lose or forget your GCKey username or password, you must email us to recover your account.

GCKey two-factor authentication

Two-factor authentication protects your account. You need to choose a second authentication method (other than your username and password) to use each time you sign in.

Set up your two-factor authentication method

Change your two-factor authentication method

You need access to your existing email or authenticator app, or to your saved recovery codes.

If you have access to your two-factor authentication method
  1. Sign in to your account with your GCKey username and password.
  2. Select Continue on the Welcome page.
  3. Use your current two-factor method, then select Change your two-factor authentication on the Authentication success page.
  4. Follow the prompts to set up two-factor authentication again.
  5. Save your new recovery codes somewhere safe. Your old codes will no longer work.
If you don't have access to your two-factor authentication method
You have recovery codes:
  1. Sign in to your account with your GCKey username and password.
  2. Select Recover account on the two-factor authentication page.
  3. Enter one of the recovery codes you saved when you first set up two-factor authentication.
  4. Select Change your two-factor authentication on the authentication success page.
  5. Follow the prompts to set up two-factor authentication again.
  6. Save your new recovery codes somewhere safe. Your old codes will no longer work.
You don’t have recovery codes:

You must email us to recover your account. You’ll then need to set up two-factor authentication again.

Contact the GCKey Service Desk

GCKey representatives can only help with GCKey issues (including two-factor authentication). They don’t have access to any Government of Canada account or application information.

  • Canada and the United States: 1-855-438-1102
  • Text telephone (TTY/TDD): 1-855-438-1103
  • Outside Canada and the United States: 1-800-2318-6290

GCKey representatives are available to assist you by phone year round, 24 hours a day, 7 days a week.

Get more help with two-factor authentication

GCKey revoked

You can’t recover your GCKey username and password if they were revoked. They can be revoked if:

  • your username and password are compromised
    • don’t use the same username and password you use for GCKey for any other online accounts.
  • you haven’t used GCKey in the last 2 years

If your GCKey username and password were revoked, you must email us to recover your account. You can choose to use a different sign-in method or sign up for a GCKey username and password again.

Change your Sign-In Partner

If you moved to a new bank or credit union, you may be able to switch your Sign-In Partner:

  1. Select Canadian Interac® Sign-In Partner.
  2. Select Switch My Sign-In Partner from the menu on the Select a Sign-In Partner page.
  3. Follow the steps to change your Sign-In Partner.
More help options
Help Centre

Find answers to questions about

GCKey

Email us for more information and help with GCKey.

Sign-In Partner

Find help and frequently asked questions in the Sign-In Partner menu after you select Interac® Sign-In Partner.

You can also read our answers to common Sign-In Partner questions.

Find another government account

Other accounts for IRCC partners

Accounts for authorized paid representatives and other department partners (including employers, provinces and territories, and public health authorities).

All Government of Canada accounts

There are many accounts across the Government of Canada for different services. Find the service you need.

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