Pay and Benefits Client Contact Centre
Contact us for help with pay, compensation and benefits, and for technical issues when using MyGCPay, the Compensation and pension portal and the Phoenix pay system.
There are 2 ways to contact us:
Use our online form
No need to wait for our hours of operation or to speak to an agent! Our online form is a convenient and efficient way for you to send us detailed information about your enquiry. You can even tell us if you prefer we respond by phone or email and at what time of day.
Access the My Pay Enquiry form
Call us
You can expect an agent to answer your call in less than 3 minutes 80% of the time. We are open Monday to Friday (excluding statutory holidays), 7 am to 7 pm ET.
- In Canada or the United States: 1‑855‑686‑4729
- Outside Canada and the United States: 1‑506‑424‑4330
- Phone menu options
How can we help?
If your department is served by the Pay Centre, we can help with your questions about pay, taxes, benefits, leave, and access to our pay systems.
If your department is not served by the Pay Centre, we can provide general guidance and refer you to the appropriate support.
Discover services offeredPopular enquiries
Get answers quickly through step-by-step guides, how-to videos, and more. Here are some links related to the most common enquiries we receive:
Maternity and parental leave for public servants
Learn about your leave options and allowances to ensure you are prepared
If you are having pay issues
Learn how to address missing pay and submit claims for expenses and financial losses
New to the public service
What you need to know to better understand your pay and benefits
Pay and benefits applications
MyGCPay
View your information such as pay stubs, benefits and employment information, track enquiries submitted to the Pay Centre
Phoenix (only available via a Government of Canada network)
Submit requests or update your information (timesheet entry, update your direct deposit information, select your section 34 manager)
More: Phoenix resources