Overpayments on your public service pay
Report an overpayment
Reporting your overpayment as soon as you notice it can prevent errors on your tax slips which could have a negative impact on your income taxes.
If you have been overpaid, or suspect that you may have an overpayment, you should follow these steps:
Step 1
Check with your manager to confirm that they have:
- approved all requests (such as a request for leave without pay) that could cause an overpayment
- submitted all paperwork for a change in your work situation to your departmental HR unit
Step 2
With the help of your manager, determine if the situation can be resolved by your departmental HR unit.
Step 3
If the situation can be resolved by your HR unit
Your manager should follow up with the departmental HR unit to ensure that they have received all the paperwork they need. With the required paperwork, the HR unit can process the request and register a change in your work situation in the HR and pay systems.
If the situation can’t be resolved by your HR unit
You should report the issue to the Pay and Benefits Client Contact Centre by either using the online form or calling to speak to a compensation representative.
Once reported, the compensation advisor will validate and register the overpayment in the pay system. Following the validation, depending on the amount you were overpaid, you will either be sent a notice of overpayment, or the overpayment will be deducted from the first available funds on your next pay.
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