Canada Post mail service disruption – Impact on CRA services

Overview

As of November 15, 2024 postal services across Canada have been interrupted as a result of job action at Canada Post. During this labour disruption, certain services may be delayed or not delivered at all.

The CRA strongly encourages all benefit recipients to sign up for My Account and direct deposit. This will allow them to get emailed notifications from our system and any future payments straight to their bank accounts.

The CRA is committed to being transparent with Canadians and as the situation evolves, we will continue to update this page to tell you how services may be affected.

Benefits, credits and rebates

Canada child benefit (CCB)

All other benefits, credits, and rebates

Even though notices may not be delivered by mail, you can register for, or sign in to My Account or My Business Account to view or print your notices. You can also register for email notifications from the CRA to be notified when you have mail to view in My Account or My Business Account.

Payments to CRA

Audits

Submitting documents to CRA

If you are unable to make other arrangements to submit forms or other documents to the CRA while the postal strike is underway, you may be able to deposit your forms at a CRA drop box. Items deposited are date stamped with the date received. Please consult the drop box webpage in advance to confirm there is a location near you. Note, there is no walk-in counter service at these locations.

Registered charities and other qualified donees

Charities and other qualified donees should contact the Charities Directorate if they have questions related to receiving gifts or issuing donation receipts, or if the postal disruption has impacted their ability to meet their Registered Charity Information Return (T3010) filing deadline.

We encourage all registered charities to file their annual information returns online using My Business Account (MyBA) or Represent a Client. If this is your first time using our online services, go to Access our online services for charities for information on how to create an account and start filing your return.

All other mail and form requests

For the duration of the Canada Post strike, the CRA may not be able to mail out correspondence, forms, or notices. Taxpayers are encouraged to self-serve with the CRA website or by using digital services such as My Account and, My Business Account.

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