Track how the CRA is helping small and medium businesses

In the fall of 2016, the Canada Revenue Agency (CRA) received feedback from small and medium businesses and accountants that will help make our programs and services more helpful and easier to use.

What the CRA will do to improve services for small and medium businesses


The CRA has completed this action item
coming soon
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On going
The CRA has completed this action item, and activities will be ongoing

1. We will modernize and raise awareness of the CRA’s digital services
What we will do Status
Make signing up for the CRA’s online services faster. With telephone authorization, you will be able to phone the CRA to get a security code sent to you instantly by email. Completed
Create a series of short videos that shows businesses how to use the individual features of My Business Account. Completed
Create a mobile app for businesses to help manage interactions with the CRA. Completed
Let you give your employees T4 information slips in electronic format so long as your business meets certain conditions set by the CRA. completed
Explore options to sign up new businesses for My Business Account and Online mail when they register for CRA program accounts such as GST/HST and payroll. Completed
Give presentations and hold webinars about our digital services for new CRA employees. completed
2. We will make tax information easier to access, understand, and use
What we will do Status
Transition from our aging telephone infrastructure to the Government of Canada telephony platform and complete feasibility studies for adding call-back and secure chat line features. Completed
Launch a targeted 3-year pilot for a new dedicated telephone service. This pilot project will let income tax return preparers call experienced CRA staff who can help with more complex technical issues. completed
Review the Pensionable insurable earnings report and other notices and letters for businesses. Completed
Expand the Liaison Officer Assistance Requests pilot program to allow businesses across Canada to request a Liaison Officer visit. completed
Clarify the Employment Insurance contribution rules for family members in our payroll guides. completed
Let corporations view the assessed value of T2 Corporation Income Tax returns and schedules and their CRA-verified capital dividend account balance in My Business Account. completed
Let business representatives file requests for authorization with commercial software. completed
Implement T2 Auto-fill through commercial software. completed
Let business owners and representatives create their own filing and balance confirmation letters online. completed
Conduct a feasibility study for a volunteer tax program that would help the smallest new businesses understand the payroll, GST/HST and other tax obligations that come with starting a business. completed
Continue to improve the clarity, language and layout of our notices and letters to make them easier to understand. on going
3. We will clarify information about payment options
What we will do Status
Improve the information available in My Business Account to explain to users how to fix misallocated payments where and when they want to. completed
Raise awareness for direct deposit, which allows the CRA to deposit money directly to your bank account. on going
Make the remittance voucher order form more prominent in My Business Account to help you order remittance vouchers online. completed
Add text on the Order remittance voucher page in My Business Account that explains how magnetic ink is used and why vouchers cannot be printed using regular home or office printers. completed
Give a clear explanation of how remittance vouchers are personalized to ensure payments go to the right accounts. completed
4. We will improve services related to the audit, collections, and appeals processes
What we will do Status
Improve the time it takes to resolve an objection. In the fall of 2016, we developed a comprehensive action plan to improve timeliness and better inform Canadians of the expected and actual timeframes to for resolving an objection based on complexity level. completed
Improve audit processes and communications with businesses and their representatives. We will learn your views by launching a post-audit survey for small businesses and monitoring the feedback we hear. completed
Enhance the clearance certificate process by communicating earlier when you apply, and by providing information that helps identify situations when you may not require a clearance certificate. completed
Ensure national consistency by communicating collection procedures to audit branches and offering training for auditors. completed
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