Call us if you can't pay in full or on time –Debt collection at the CRA

We understand that people and businesses sometimes find themselves in circumstances where they are unable to pay their taxes or other debts in full and on time.

By giving us a call, we can help you figure out what to do if you can't pay your debt.

You may be able to:

Consider setting up a series of automatic payments

For certain debts or payments, you can set up a set of pre-authorized debit payments online or with an automated phone service.

Refer to: Arrange to pay your debt over time

Call us to set up a payment arrangement

You can also call us to set up a payment arrangement.

Before you call

When you call, you will need to have your:

Find a phone number

If you received a letter from a collections officer, call them at the number provided as soon as possible.

Personal debt or overpayment phone numbers

Personal income tax debt
Service Canada issued CERB debt

If you received your CERB benefits from the CRA, call the phone number for CRA-issued COVID benefits instead.

Telephone

Within Canada or the U.S.:

Outside Canada and the U.S.:

Hours of service for both within and outside of Canada and the U.S.

Hours of service
Day Hours
Mon to Fri 7 am to 8 pm (ET)
Sat and Sun Closed

Closed on public holidays

Teletypewriter (TTY)

Canada, the U.S., and International:

Hours of service for teletypewriter (TTY)

Hours of service for teletypewriter (TTY)
Day Hours
Mon to Fri 8 am to 8 pm (local time)
Sat and Sun Closed

Closed on public holidays

CRA-issued CERB or other COVID-19 benefits for individuals debt

If you received your CERB benefits from EI, call the phone number for Service Canada issued CERB instead.

Telephone

Within Canada or the U.S.:

Outside Canada and the U.S.:

Hours of service for both within and outside of Canada and the U.S.

Hours of service
Day Hours
Mon to Fri 7 am to 8 pm (ET)
Sat and Sun Closed

Closed on public holidays

Teletypewriter (TTY)

Canada, the U.S., and International:

Hours of service for teletypewriter (TTY)

Hours of service for teletypewriter (TTY)
Day Hours
Mon to Fri 8 am to 8 pm (local time)
Sat 9 am to 5 pm (local time)
Sun Closed

Closed on public holidays

Child and family benefit overpayments
CPP overpayments
EI overpayments
Canada Student Loans and Canada Apprentice Loans
Customs debt
All other personal debts or overpayments

Business debt phone numbers

Corporate income tax debt
GST/HST debt
Payroll debt
COVID-19 support payments for businesses
Telephone

Within Canada or the U.S.:

Outside Canada and the U.S.:

Hours of service for both within and outside of Canada and the U.S.

Hours of service
Day Hours
Mon to Fri 8 am to 6 pm (ET)
Sat and Sun Closed

Closed on public holidays

Teletypewriter (TTY)

Canada, the U.S., and International:

Hours of service for teletypewriter (TTY)

Hours of service for teletypewriter (TTY)
Day Hours
Mon to Fri 8 am to 6 pm (local time)
Sat and Sun Closed

Closed on public holidays

Customs debt
Telephone

For postal codes starting with A, B, C, E, G, H, J, R, S, T:

For postal codes starting with K, L, M, N, P, X, V, Y and non-residents:

Hours of service

Hours of service
Day Hours
Mon to Fri 8 am to 4:30 pm (ET)
Sat and Sun Closed

Closed on public holidays

Canada Emergency Business Account (CEBA)
Telephone

Within Canada or the U.S.:

Outside Canada and the U.S.:

Hours of service for both within and outside of Canada and the U.S.

Hours of service
Day Hours
Mon to Fri 8 am to 6 pm (ET)
Sat and Sun Closed

Closed on public holidays

Teletypewriter (TTY)

Canada, the U.S., and International:

Hours of service for teletypewriter (TTY)

Hours of service for teletypewriter (TTY)
Day Hours
Mon to Fri 8 am to 6 pm (ET)
Sat and Sun Closed

Closed on public holidays

All other business debts or overpayments

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