Contact the Canada Revenue Agency about your debt
The CRA has resumed its work to address taxpayer debt. Benefit and credit payments and tax refunds may be applied to pay down outstanding balances. If your debt repayment causes significant financial hardship, please contact the CRA directly to discuss your options – even if you have a payment plan in place already.
Learn more Contact the Canada Revenue Agency - Canada.ca.
You can speak with a collections agent about your debt or to find out more information about our collections policies.
Tax debt for individuals
- For individual tax debt, call 1-888-863-8657
- For benefits overpayment, call 1-888-863-8662
- Teletypewriter (TTY), call 1-800-665-0354 or see services for persons with disabilities
- Our telephone agents are available Monday to Friday (except holidays) from 7am to 11pm (Eastern time).
Tax debt for businesses
- For GST/HST debt, call 1-877-477-5068
- For payroll tax debt, call 1-877-548-6016
- For corporation tax debt, call 1-866-291-6346
- Teletypewriter (TTY), call 1-800-665-0354 or see services for persons with disabilities
- Our telephone agents are available Monday to Friday (except holidays) from 7am to 11pm (Eastern time).
Other government programs debt
- For other government programs debt, call 1-866-864-5823
- Teletypewriter (TTY), call 1-800-665-0354 or see services for persons with disabilities
- Our telephone agents are available Monday to Friday (except holidays) from 8am to 9pm (Eastern time).
Calls from outside Canada and the United States
We accept collect calls by automated response. Contact your service provider or operator to initiate the collect call. You may hear a beep and experience a normal connection delay.
To make a payment arrangement for an existing debt:
- For individual tax debt, call 613-221-3002
- For business tax debt (GST/HST, payroll, corporation), call 613-221-3003
- For other government programs debt, call 613-221-3004
For general enquiries regarding international tax or non-resident issues:
- For individuals and non-resident trusts call 613-940-8495
- For non-resident corporations and corporation accounts
(including sole proprietors, partnerships, self-employed individuals, payroll accounts and GST/HST enquiries) call 613-940-8497 - For part XIII tax and non-resident withholding accounts call 613-940-8499
Hours of telephone service
- For payment arrangements of an existing debt (individual, business, and government programs) – outside of Canada and the U.S.A
- 7 am to 11 pm (Eastern time) from Monday to Friday (except holidays)
- 7 am to 11 pm (Eastern time) from Monday to Friday (except holidays)
- Individuals and non-resident trusts – within Canada and the U.S.A.
- 9 am to 5 pm (local time) from Monday to Friday (except holidays)
- Individuals and non-resident trusts – outside Canada and the U.S.A.
- 9 am to 5 pm (Eastern time) from Monday to Friday (except holidays)
- Non-resident corporations and corporation accounts – within Canada and the U.S.A.
- 9 am to 6 pm (local time) from Monday to Friday (except holidays)
- Closed Saturdays and Sundays
- Non-resident corporations and corporation accounts – outside Canada and the U.S.A.
- 9 am to 6 pm (Eastern time) from Monday to Friday (except holidays)
- Closed Saturdays and Sundays
- Part XIII Tax and non-resident withholding accounts – within Canada and the U.S.A.
- 7:30 am to 6 pm (Eastern time) from Monday to Friday (except holidays)
- Part XIII Tax and non-resident withholding accounts – outside Canada and the U.S.A.
- 7:30 am to 6 pm (Eastern time) from Monday to Friday (except holidays)
Collections Policies
- For tax collections policies, see Tax Collection Policies IC98-1R7
- For government programs collection policies, see Government programs collections policies IC13-2R1
- For custom collections policies, see Customs collections policies IC13-3
Related links
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