Order alternate formats for persons with disabilities

The Canada Revenue Agency (CRA) provides accessible forms, publications, and personalized correspondence in alternate formats for persons with disabilities. The alternate formats we can send you are:

  • Digital audio (MP3) – Content is put onto a USB and can be listened to as an audio file.
  • Electronic text (Etext) – Content is put onto a USB and can be read to you with screen reading software.
  • Braille – Content is printed on paper with raised dots.
  • Large print – Content is printed in large text (18-point type).

For forms or publications in regular print format, use the Forms and publications ordering system instead.

How to order alternate formats

Alternate formats for CRA forms, publications, and personalized correspondence can be ordered online or by phone.

Online:

Forms and publications – Order using our online order form: Place an order

Personalized correspondence – Individuals and business owners can get most of their personalized correspondence online. Use the online mail service in My Account or My Business Account.


By phone:

For Individuals: 1-800-959-8281

For Business owners: 1-800-959-5525

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