Order an alternate format

While all Canada Revenue Agency (CRA) web content is accessible, we also provide our forms, publications, and personalized correspondence in alternate formats to allow persons with disabilities to access the information they need. Alternate formats are:

  • Digital audio (MP3) – Content is copied onto digital storage media, and can be accessed through a system capable of reading MP3 audio files.
  • Electronic text – Content is copied onto digital storage media, to allow the user to access information through a computer connected to a screen reader.
  • Braille – Content is printed on paper using raised dots.
  • Large print – Content is printed in large font size (18-point type).

Note: If you are looking to order forms or publications in regular print, use the Forms and publications ordering system instead.

Alternate format forms or publications

All CRA forms and publications are accessible and can be read by screen readers. Alternate formats can be ordered online or by phone.

Other ways to order an alternate format form or publication

By phone

If you require assistance ordering forms and publications in alternate formats, please call 1-800-959-8281.

Alternate format personalized correspondence

Individuals residing in Canada and abroad

Individuals and business owners can access most of their personalized correspondence online through the online mail service in My Account or My Business Account. Alternate formats of personalized correspondence can also be ordered by phone:

  • Individuals: 1-800-959-8281
  • Business owners: 1-800-959-5525
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