Contacts and links
Program documents and information
Find reference documents (forms and guides) and details about the Income Tax Assistance – Volunteer Program (ITAVP) in the Personalized Space for Organizations and Volunteers on Revenu Québec’s website.
To access the personalized space for volunteers, enter the user code provided by your ITAVP program lead or affiliated organization.
| Service | Contact |
|---|---|
Program related enquiries
|
Contact an ITAVP program lead by using the online form or by email. |
Tax-related enquiriesFor enquiries related to:
ImportantThe ITAVP confidential telephone lines reserved for volunteers are related to simple tax returns only. The ITAVP does not provide support for complex tax situations. For complex tax matters: |
CRA1-866-398-3488 Revenu QuébecMontréal area: 514-864-6299, option 8* Québec City area: 418-659-6299, option 8* Toll free: 1-800-267-6299, option 8* * Pressing 8 is a hidden option. It is not included in the choices. |
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EFILE, NetFile Québec, electronic services & technical support
Electric services and technical support Service Contact CRA's EFILE
- Registration or renewal
- EFILE Helpdesk support
- EFILE troubleshooting
NetFile Québec
- Registration
- Support service
- Troubleshooting
Montréal:
514-864-6299, option 8*
Québec:
418-659-6299, option 8*
Toll free:
1-800-267-6299, option 8*
* Option 8 is a hidden option. It is not offered among the choices.
Part 8 of the Tax Preparers' Guide: Individuals (SW-223-V)
UFile CVITP software
- To download the free tax software for CVITP volunteers
- For error messages with no suggested fix, refer to the UFile support link
Error messages with no suggested fix:
-
Additional volunteer resources
Volunteer resources Service Contact Exchange rates
Annual exchange rates on the Bank of Canada website.
Ordering forms
For volunteers and organizations, mention that your order is related to the ITAVP.
CRA
1-866-398-3488
Revenu Québec
Montréal area: 514-864-6299, option 8*
Québec City area: 418-659-6299, option 8*
Toll free: 1-800-267-6299, option 8*
Updating direct deposit
CRA
Direct deposit for individuals
Revenu Québec
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Additional CRA resources
CRA resources Service Contact CRA individual tax enquiries line
For questions about income tax topics beyond what is covered by the ITAVP.
1-800-959-8281
Yukon, Northwest Territories and Nunavut:
1-866-426-1527
Outside Canada/U.S. call collect:
613-940-8495
Hearing or speech impairments (TTY):
1-800-665-0354
CRA child and family benefits enquiries
For CRA-administered child and family benefit questions beyond what is covered by the ITAVP, including the Canada child benefit (CCB) and the Goods and services tax/harmonized sales tax (GST/HST) credit.
1-800-387-1193
Yukon, Northwest Territories and Nunavut:
1-866-426-1527
Taxpayer Bill of Rights An online course to learn about the Canadian tax system General information on Government of Canada programs, services and initiatives 1-800-O-Canada (1-800-622-6232) -
Additional Revenu Québec resources
Revenu Quebec resources Service Contact Revenu Québec
General information
Montréal area: 514-864-6299
Québec City area: 418-659-6299
Toll-free: 1-800-267-6299
Services Québec – Individuals
1-877-644-4545
Information on the RL-31 slip
(option 1, then option 2)
Solidarity tax credit
(option 1, then option 1)
Advance work premium or childcare expense tax credit payments
(option 2, then option 1)
Advance payments of the tax credit for home-support services for seniors
(option 2, then option 3)
Montréal area: 514-940-1481
Québec City area: 418-266-1016
Toll-free: 1-855-291-6467
Revenu Québec refund info-line service
(option 1)
1-888-811-7362
Retraite Québec 1-800-463-5185
Family allowance 1-800-667-9625 Accessibility information Accessibility