Contacts and links

Income Tax Assistance – Volunteer Program documents and information

Reference documents, such as forms and guides, and information about the Income Tax Assistance – Volunteer Program (ITAVP) are available in the Personalized Space for Organizations and Volunteers on Revenu Québec’s website.

To access the personalized space for volunteers, enter the user code you received from your ITAVP coordinator or your affiliated organization.

Confidential telephone lines reserved for volunteers

These numbers are for ITAVP volunteers and organizations only. Do not share these numbers with individuals outside of the income tax assistance program.

CRA:

• 1-866-398-3488 (includes ordering forms for volunteers and organizations)

Revenu Québec:

• 514-864-6299 (Montréal), option 8*
• 418-659-6299 (Québec city area), option 8*
• 1-800-267-6299 (toll free), option 8*

* Pressing 8 is a hidden option. It is not included in the choices.

General information

CRA:

• 1-800-959-8281
• Personal income tax

Revenu Québec:

• 514-864-6299 (Montréal),
• 418-659-6299 (Québec city area)
• 1-800-267-6299 (toll free)
• revenuquebec.ca

Services for individuals with visual impairments or hearing or speech impairments

CRA:

Visually impaired individuals can access Braille, large-print, e-text and MP3 versions of publications on the CRA's website at: Order alternate formats.

Visually impaired individuals can request to receive publications and their personal correspondence in one of the formats above by calling 1-800-959-8281.

Individuals with a hearing or speech disorder who have access to a teletypewriter can obtain tax information free of charge by calling 1-800-665-0354. The lines are open during regular business hours.

Revenu Québec:

Revenu Québec makes it a priority to provide services and information that are accessible to all.

For more information, see Accessibility on Revenu Québec’s website

Ordering forms

CRA:

• 1-800-959-8281
• Automated service: 1-855-959-8281, Select option 2 (Note that orders made through the automated service cannot exceed nine copies)
• Forms and publications - CRA

Ensure to specify that your order is related to the Income Tax Assistance – Volunteer Program.

Revenu Québec:

• 514-864-6299 (Montréal area), option 8*
• 418-659-6299 (Québec city area), option 8*
• 1-800-267-6299 (toll free), option 8*
• Online via Ordering Forms and Publications

* Pressing 8 is a hidden option. It will not be given as a choice when you call. Be sure to specify that your order concerns the Income Tax Assistance – Volunteer Program.

Specific information

Service Canada - Old Age Security pension

• 1-800-277-9914
• Old Age Security

Service Canada - Employment Insurance

• 1-800-206-7218
• Employment Insurance benefits and leave

Canada child benefit (CCB)

• 1-800-387-1193
• Canada child benefit

Goods and services tax/harmonized sales tax credit (GST/HST)

• 1-800-387-1193
• GST/HST credit – Overview

Family allowance (from Retraite Québec)

• 1-800-667-9625

CRA automated service

• 1-800-959-8281

Revenu Québec refund info-line service (option 1)

• 1-888-811-7362
• Income Tax Refunds

Retraite Québec

• 1-800-463-5185
• Retraite Québec (gouv.qc.ca)

Solidarity tax credit (option 1, then option 1)

• 514-940-1481 (Montréal area)
• 418-266-1016 (Québec city area)
• 1-855-291-6467 (toll free)

Information on the RL-31 slip (option 1, then option 2)

• 514-940-1481 (Montréal area)
• 418-266-1016 (Québec city area)
• 1-855-291-6467 (toll free)

Advance work premium or childcare expense tax credit payments (option 2, then option 1)

• 514-940-1481 (Montréal area)
• 418-266-1016 (Québec city area)
• 1-855-291-6467 (toll free)

Shelter allowance program (option 2, then option 2)

• 514-940-1481 (Montréal area)
• 418-266-1016 (Québec city area)
• 1-855-291-6467 (toll free)

Advance payments of the tax credit for home-support services for seniors (option 2, then option 3)

• 514-940-1481 (Montréal area)
• 418-266-1016 (Québec city area)
• 1-855-291-6467 (toll free)

General information on Government of Canada programs, services and initiatives

• 1-800-O-Canada (1-800-622-6232)
• Canada.ca

Services Québec – Individuals

• 1-877-644-4545
• Services Québec

UFile CVITP software

Visit UFile CVITP to consult the frequently asked questions and other useful information for volunteers.

If you cannot find a solution for an error message, go to:

• UFile Forums and use the search function to find information on your error message
• Ask UFile (UFile virtual support page agent)