Responding to us

If your income tax and benefit return is selected for review by one of the programs below, we will first try to verify your claim based on the information we have on file. If more information is needed, we will contact you or your authorized representative by telephone or in writing.

• Pre-assessment Review Program
• Processing Review Program
• Request Verification Program
• Matching Programs

When replying to our request for more information:

• reply within the time frame indicated to the address in our letter
• include the reference number found at the upper right corner of our letter
• send us all receipts and/or other documents requested that apply to your situation

Submitting information

If your return is selected for review and we require more information, you or your authorized representative may send scanned documents to us online using My Account for Individuals or Represent a Client.

See Submitting documents online – Pre-assessment Review, Processing Review, Request Verification and Matching Programs for more information.

If receipts or documents needed to support your claim are not available, include a written explanation or call the number at the bottom of our letter to explain your situation.

Submitting information after a review

If your claim was changed after being reviewed by one of our programs, and you have additional information or documents related to the claim, we will accept all new submissions and review your claim again for a possible adjustment. See our letter for information about submitting documents.

Contact us

Pre-assessment Review Program, Processing Review Program, Request Verification Program

If you have questions about a letter received from the Pre-assessment Review Program, the Processing Review Program, or the Request Verification Program, or need more time to send us the information or documents we asked for, contact us at the telephone number found at the bottom of our letter.

• Hours of operation: Pre-assessment Review Program, Processing Review Program
  • Monday to Friday: 8 am to 4 pm (Local time of contacting centre)
    • Exception: St. John’s: 8:30 am to 6:00 pm (Newfoundland Time)
  • Saturday/Sunday: Closed
  • Public Holidays : Closed 
• Hours of operation: Request Verification Program
  • Go to Individual tax enquiries line. 

Pre-Matching Program

If you have questions about a letter received from the Pre-matching Program, or need more time to send us the information or documents we asked for, contact us at 1-800-263-4747.

T1 Matching Program

If you have questions about a letter received from the T1 Matching Program, or need more time to send us the information or documents we asked for, contact us at 1-866-772-2237.

Forms and publications

• Tax packages for all years

Related topics

• Taxpayer Bill of Rights