Codes of conduct

The Financial Consumer Agency of Canada (FCAC) monitors the financial industry’s compliance with several codes of conduct.

Code of Conduct for the Delivery of Banking Services to Seniors

The Code of Conduct sets out principles that apply to banks to guide them when they deliver banking products and services to Canada's seniors. The principles cover topics such as policies and procedures, effective communication, training, and resources for employees and representatives.

Code of Conduct for Federally Regulated Financial Institutions: Mortgage prepayment information

The Code of Conduct is designed to ensure that enhanced information is available to assist borrowers in making decisions about mortgage prepayment.

Canadian Bankers Association: Code of Conduct for Authorized Insurance Activities

This code outlines the banks’ standards for branch employees selling credit, travel and personal accident insurance. It deals with training, disclosure, promotion practices, customer privacy protection and complaints procedures.

Canadian Code of Practice for Consumer Debit Card Services

This code of conduct is designed to protect Canadian consumers who use debit card services. It outlines industry practices and consumer/industry responsibilities in relation to debit card transactions and liability.

Code of Conduct for the Credit and Debit Card Industry in Canada

This code of conduct applies to debit and credit card networks and their participants. It outlines payment card networks operators’ responsibilities for providing information, flexibility and choice to merchants.

Canadian Bankers Association: Model Code of Conduct for Bank Relations with Small- and Medium-Sized Businesses

The Canadian Bankers Association (CBA) has developed a code of conduct model that states minimum standards for banks when dealing with small and medium-sized enterprises (SMEs). The code outlines the banks’ responsibilities when processing loan or credit applications from small- and medium-sized businesses. Each bank develops and applies its own code to the business activities it conducts with SMEs. However, all bank codes include the key elements of the CBA model.

Principles of Consumer Protection for Electronic Commerce: A Canadian Framework

These principles are intended to guide the actions of businesses, consumers and governments in Canada in developing a consumer protection framework for electronic commerce over open networks, including the Internet. The framework also clarifies the responsibilities associated with the service.

You may also search the acts, regulations and other obligation by federally regulated financial entities by choosing one of the following:

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