Resources for managers for mental health in the workplace

Resources and Services

• Financial Well-being

  Access information, tools and videos about managing your money, debt and investments, planning for retirement and protecting yourself from consumer fraud.

• Employee Assistance Program

  Federal departments and agencies in the core public administration are required to make available to employees a confidential Employee Assistance Program (EAP). An EAP provides free short-term counselling for personal or work-related problems as well as crisis counselling.  More than 80 federal departments and agencies receive their EAP services through Health Canada, while other organizations provide this service internally or purchase it from the private sector. If you are unsure who the service provider for your organization is, please contact your organization’s Departmental Coordinator for the Employee Assistance Program (link available internally only) or your human resources team to find out more information about your Employee Assistance Program.

• Disability Management

  Find information in the Disability Management Handbook for Managers in the Federal Public Service to help you deal with mental health issues in the workplace and to promote employee wellness, workplace attachment and productivity. You can also read the summary of disability management best practices.

• Duty to accommodate

  Consult the Duty to Accommodate: A General Process for Managers to find information on the duty to accommodate people in the federal workplace who have special needs, and the roles and responsibilities of key players in the accommodation process.

• Preventing and resolving harassment in the workplace

  Learn how managers can foster a culture of respect and intervene when faced with issues related to harassment.

• Restoring the workplace following a harassment complaint

  Learn how to manage sensitive and complex issues related to harassment in the federal workplace with the aim of restoring a respectful work environment once a formal process has been initiated.

• Improving your mental health

  Find information about mental health and ways to improve it at work and in your daily life.

• Grief and loss

  Loss of an employee or employee’s loved one

  These guidelines have been developped to help managers play a key role in helping their employees deal with a loss, be it a colleague or a loved one. 

  Counselling

  Health Canada maintains a roster of mental health professionals that can provide grief and loss counselling for a variety of situations, such as death of a colleague or impending job loss as a result of organizational changes.

  To contact Health Canada’s Specialized Organizational Services (SOS):

  • phone: 1-888-366-8213
  • email: hc.info.sos.sc@canada.ca

  If time sensitive, phone: 1-800-268-7708

• Workplace Wellness and Mental Health

  Health Canada maintains a roster of mental health professionals that can provide a variety of workplace wellness and mental health supports, including:

  • Individual and group coaching
  • Workplace health assessment (i.e., psychosocial review, recommendations, facilitation and support)
  • Supports related to disability management and workplace reintegration

  To contact Health Canada’s Specialized Organizational Services (SOS):

  • phone: 1-888-366-8213
  • email: hc.info.sos.sc@canada.ca
• Critical Incident Stress Management

  Health Canada offers customized critical incident stress management programs to help prevent and respond to workplace incidents that present potential long-term impacts on the health of employees:

  • Pre-incident - education and support for prevention of occupational stress injuries
  • Post-Incident - assessment and intervention

  To contact Health Canada’s Specialized Organizational Services (SOS):

  • phone: 1-888-366-8213
  • email: hc.info.sos.sc@canada.ca

  If time sensitive, phone: 1-800-268-7708

• Psycho-Social Emergency Preparedness and Response

  Health Canada maintains a roster of experts in disaster mental health and a network of trauma counsellors to provide support to federal responders before, during and after large scale critical incidents (e.g., mass causalities or scenes with human remains as a result of natural disaster, terrorist events, crashes/derailments) or planned mass gatherings/VIP events:

  • Resiliency training
  • Protocols for self-care
  • Incident response and management support
  • Follow-up

  To contact Health Canada’s Specialized Organizational Services (SOS):

  • phone: 1-888-366-8213
  • email: hc.info.sos.sc@canada.ca

  If time sensitive, phone: 1-800-268-7708

Tools

Other tools

• Training and learning

  Find courses and events related to mental health.

  Health Canada maintains a roster of mental health professionals with expert skills, knowledge and experience to provide a wide range of psychosocial training:

  • Development and delivery of customized training on topics across the mental health continuum (e.g., work-life balance, effective stress or anger management, respectful workplace, change management, conflict resolution, career coaching, team building) or issues that affect mental health such as nutrition, smoking cessation, fitness, dealing with chronic illnesses, etc.
  • Delivery of standardized programs such as The Road to Mental Readiness and the Mental Health Commission of Canada’s Working Mind and Mental Health First Aid.

  To contact Health Canada’s Specialized Organizational Services (SOS):

  • phone: 1-888-366-8213
  • email: hc.info.sos.sc@canada.ca
• Disability Management Cases

  Access the Handling Disability Management Cases – The Tool for guidance, from the time a case is identified, through the case management process to the successful return of the employee to work.

• Stress Strategies

  Access the Stress Strategies tool that uses practical, problem-solving methods to help identify and address the source of our stress.

• Is it harassment? A tool to guide employees

  Access a tool that can help and guide you when analyzing a possible situation of workplace harassment and understand what constitutes harassment under the Treasury Board policy.

• People-to-people communication

  Explore the subject of harassment prevention and resolution in the federal workplace, and contribute to building a healthy workplace by learning key communication skills.