Contact the Passport Program
Tell us what you’re asking about to find out how you can reach us.
Top questions about passports
- When should I renew my passport?
- Can I renew my passport instead of applying for a new one?
- Do I get a refund if my application wasn’t processed within the service standards?
- I’m a dual citizen. Do I need my Canadian passport to return to Canada?
- I got my new passport, but my supporting documents are missing. What should I do?
- How do I open your application forms?
Get your passport application status instantly
Avoid waiting on the phone and check your application status online.
Contact us about your passport in Canada
Passport services are available during the Canada Post labour disruption
We’re still processing applications normally. However, there may be delays in delivering passports by mail.
Learn how we’re delivering passports during the labour disruption.
You can contact us online, by phone, by visiting our office or by mail.
Online
You can reach us several ways depending on what you want to contact us about.
Call us
We answer calls Monday to Friday, from 8:30 am to 5 pm, your local time (9:00 am to 5:30 pm in Newfoundland). We do not answer calls on statutory holidays.
Call our toll-free or direct number
You can reach us at either of the numbers below.
Toll-free number:
1‑800‑567‑6868
Direct number:
1‑819‑997‑8338
Use our TTY service
If you’re hearing impaired or have a speech impediment, you can use our TTY service.
1‑866‑255‑7655
Average wait times Last updated:
Find out the average time it took us to answer calls during the week.
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Weekly average wait times
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Monthly average wait times
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Find an office
You can visit us at a Service Canada Centre or passport office near you.
If you haven’t booked an appointment, you can check the walk-in wait time before you go.
Contact us by mail
Mailing address (non-courier)
Passport Program
Gatineau QC K1A 0G3
Canada
Courier address
Passport Program
22 de Varennes Street
Gatineau QC J8T 8R1
Canada
Contact us about your passport from the US
Online
You can reach us several ways depending on what you want to contact us about.
Call us
We answer calls Monday to Friday, from 8:30 am to 5 pm, your local time. We do not answer calls on statutory holidays.
Call our toll-free or direct number
You can reach us at either of the numbers below.
Toll-free number:
1‑800‑567‑6868
Direct number:
1‑819‑997‑8338
Use our TTY service
If you’re hearing impaired or have a speech impediment, you can use our TTY service.
1‑866‑255‑7655
Average wait times Last updated:
Find out the average time it took us to answer calls during the week.
| Day | Average Wait Time |
|---|
Weekly average wait times
| Week | Average Wait Time |
|---|
Monthly average wait times
| Month | Average Wait Time |
|---|
Find an office
You can visit us at a Service Canada Centre or passport office near you.
If you haven’t booked an appointment, you can check the walk-in wait time before you go.
Contact us about your passport from abroad
Online
In person
Find the nearest office
You should contact the nearest Government of Canada office abroad.
Call or email them before you visit them.
Contact us about your refugee travel document or certificate of identity
To check the status of your application, you have to contact us. You need to be in Canada to do so.
Submit a web form: Option 1 of 2
You can contact us using our web form.
Call us: Option 2 of 2
You can use our automated telephone service to check the status of your application 24 hours a day, 7 days a week.
We also answer calls Monday to Friday, 8 a.m. to 4 p.m. (your local time), except for statutory holidays.
Call our toll-free number
1-888-242-2100
Teletypewriter (TTY) service
Call us via the Bell Relay Service if you are hearing impaired or if you have a speech impediment.
- Voice to TTY: 1-800-855-0511
- TTY to Voice: 711
- TTY to TTY: 1-800-855-1155
Contact us about a passport media inquiry
For questions about passport policies
Phone
Contact our Media Relations team at 1-613-952-1650.
Email our Media Relations team at media@cic.gc.ca.
For questions about passport services
Phone
Contact Service Canada at 1-819-994-5559.
You can get Passport Program statistics online. Updated weekly