Canadian passports and other travel documents
Information for members of Parliament
Passport and travel document service fees are increasing
As of March 31, 2026, most fees for passports and travel document services will increase. Learn how these changes may affect your application.
Members of Parliament (MPs) offer services to their constituents related to applications for regular passports and travel documents.
Immigration and citizenship services
Use the 2026 Members of Parliament and Senators Reference Guide – Immigration, Refugees and Citizenship (PDF, 1.55 MB) for information about non-passport IRCC services.
On this page
- Information on passport services
- Service standards for applications submitted through an MP’s office
- How to contact us
Information on passport services
Read the Guide for Members of Parliament on Providing Passport Services (PDF, 568 KB) for instructions on how to support your constituents with their passport applications.
Learn more about
- new passport and renewal application processes
- application forms
- fees
- service locations
- special and diplomatic passports for official travel
Service standards for applications submitted through an MP’s office
Regular passport applications submitted through an MP’s office
business days
Learn more about passport processing times and service standards.
How to contact us
For regular passport applications
Contact your Regional Enquiries Unit for answers to your passport questions.
Atlantic
- Hours: Monday to Friday, 8 a.m. to 4 p.m., your local time
- Telephone: 1-855-445-3211
- Email: ATL-REU-PPT-DENT-CDB_PCPH-UDR-GD@servicecanada.gc.ca
Ontario
- Hours: Monday to Friday, 8 a.m. to 4 p.m., your local time
- Telephone: 1-855-215-7575
- Email: ON-REU-PPT-DENT-CDB_PCPH-UDR-GD@servicecanada.gc.ca
Quebec
- Hours: Monday to Friday, 8 a.m. to 4 p.m., your local time
- Telephone: 1-844-800-8550
- Email: QC-UDR-PPT-DENT-PCPH_CDB-REU-GD@servicecanada.gc.ca
Western Canada and territories
- Hours: Monday to Friday, 8 a.m. to 4 p.m., your local time
- Telephone: 1-866-252-9927
- Email: WT-REU-PPT-DENT-CDB_PCPH-UDR-GD@servicecanada.gc.ca
For refugee travel documents or certificates of identity
The Ministerial Centre for Members of Parliament and Senators (MCMPS) of IRCC has a new online scheduling system for general and case-specific enquiries.
You can also use the online system for enquiries about immigration, refugee and citizenship applications.
How to create a Liaison Services account
- Send your contact information to IRCC.CSECSCMPQuestion-QuestionDeputeCSCSCM.IRCC@cic.gc.ca.
- Make sure you use your parliamentary or senate email address and give us your preferred contact information.
To book an appointment
- Visit the Liaison Services website(opens in a new tab).
- Enter the username and password we sent you.
- Select the date and time for the appointment, and confirm the name of the person the MCMPS agent will be speaking to.
- You’ll get a confirmation email after making the appointment.
Submitting documents to the MCMPS team
If you have documents that you want to submit on behalf of a constituent, email us at IRCC.CSECSCMPQuestion-QuestionDeputeCSCSCM.IRCC@cic.gc.ca.
Make sure you use this subject line: MCMPS attachment - Fichier joint CMDS [add the application number here].
You also need to include all of the following information:
- Name
- List your name.
- Office
- List the name of the member of Parliament or senator.
- Constituent or applicant’s full name
- Give us the complete name of your constituent, including all middle names.
- Constituent or applicant’s date of birth
- Application number