Coronavirus disease (COVID-19): IRCC offices and visa application centres

We recognize that the travel restrictions have an impact on many people who can’t travel to Canada right now. These restrictions stop most discretionary travel to Canada. At this time, you can come to Canada only if you’re eligible to travel.

Find out who can travel to Canada.

Before you travel to Canada

All travellers entering Canada must follow testing and quarantine requirements to keep everyone safe. Under certain conditions, you may be exempt from some of these requirements.

Find out if you’re exempt from any testing and quarantine requirements.

You need to use ArriveCAN

Use ArriveCAN to provide mandatory travel information required for entry into Canada.

Make sure you’re using the newest version of ArriveCAN. If you previously submitted your information using an older version of ArriveCan, you must download the latest version and resubmit your information.

On this page:

Please check our website frequently to see if there have been changes in our services either for in-person service at offices in Canada or at VACs.

IRCC in-person offices in Canada

We’re beginning to offer some in-person services at a few offices. We’ll contact applicants to book appointments as services resume.

Most IRCC in-person offices continue to be closed until further notice. Only clients with scheduled appointments can visit an office.

  • If you need to change your appointment, contact the office that sent you the invitation.
  • The contact information is in the letter we sent.

Find more information about:

IRCC temporary offices in Canada

Our temporary offices are closed until further notice.

Biometric collection service points

Service Canada locations and U.S. Application Support Centers have reopened and are collecting biometrics.

Visa application centres (VACs)

Most VACs are now operating with limited hours and services. Check the VAC’s website before you go.

For the VACs that are reopening, new health and safety measures are in place to prevent the spread of COVID-19.

If your VAC is closed and you need to contact us urgently, use the web form. Do not go to a visa office.

Until further notice:

  • Book your appointment online or by contacting the VAC.
    • You can’t book an appointment in person.
  • Some VACs no longer provide in-person information services.
    • Contact the VAC by phone, email or webchat with any questions.
  • Some VAC locations will only let you enter if you have a biometrics appointment.
    • They will only let friends and family members enter the VAC to assist you if you are elderly or need mobility assistance.
  • At most VAC locations, you’ll have to submit your passport by mail or courier.
    • You will also get your passport returned to you by mail or courier.
  • All staff and clients must maintain a safe 1-metre distance between each other.

Health and safety measures at VACs

The health and safety of VAC and Immigration, Refugees and Citizenship Canada (IRCC) staff, as well as that of our clients, is IRCC’s top priority. IRCC, along with all its government partners, continues to closely monitor the situation and any impacts on clients and our operations.

Common health and safety measures implemented at VACs may include

  • use of hand sanitizer by staff and clients
  • limiting the number of people allowed inside the VAC at any given time
  • checking temperature of staff and clients
  • use of gloves, face masks and face shields by staff
  • frequent cleaning of the VAC

Check your VAC’s website to know what health and safety measures they have in place.

Apply online

VACs won’t accept most paper applications for a visitor visa, study permit or work permit until further notice.

You must apply online.

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