Coronavirus disease (COVID-19): IRCC offices and visa application centres
We recognize that the travel restrictions will have an impact on many people who can’t travel to Canada right now. These restrictions stop most discretionary travel to Canada.
Travelling to Canada: health check and quarantine
If you’re travelling by air, you need to follow all airline requirements and pass a health check conducted by airlines before you’re allowed to board your flight. Anyone who shows symptoms of COVID-19 will not be allowed to enter Canada by air.
As of November 21, 2020, you must use ArriveCAN before checking in at the airport or crossing the border to submit your
- travel and contact information
- quarantine plan
- COVID-19 symptom self-assessment
Please bring your ArriveCAN receipt (electronic or paper) with you to show the border services officer upon arrival.
When you arrive in Canada, we’ll assess your health before you leave the port of entry. You must have a plan to quarantine for 14 days when you arrive in Canada. This is mandatory, even if you have no symptoms. If you don’t have a plan, you should not travel to Canada.
Only people who provide essential services, for example, truck drivers who regularly cross the border to maintain the flow of goods, are exempt from the quarantine requirements.
On this page:
- IRCC in-person offices in Canada
- IRCC temporary offices in Canada
- Biometric collection service points
- Visa Application Centres (VACs)
- Health and safety measures at VACs
Please check our website frequently to see if there have been changes in our services either for in-person service at offices in Canada or at VACs.
IRCC in-person offices in Canada
We’re beginning to offer some in-person services at a few offices. We’ll contact applicants to book appointments as services resume.
Most IRCC in-person offices continue to be closed until further notice. Only clients with scheduled appointments can visit an office.
- If you need to change your appointment, contact the office that sent you the invitation.
- The contact information is in the letter we sent.
Find more information about:
- citizenship ceremonies, citizenship tests and retests
- in-person permanent resident landing appointments
- in-Canada refugee claimant appointments
IRCC temporary offices in Canada
Our temporary offices are closed until further notice.
Biometric collection service points
Service Canada locations and U.S. Application Support Centres (ASCs) have stopped collecting biometrics until further notice.
Visa Application Centres (VACs)
Most VACs have temporarily closed or are operating with limited hours and services. Check your VAC website before you go.
For the VACs that are reopening, new health and safety measures are in place to prevent the spread of COVID-19.
If your VAC is closed and you need to contact us urgently, use the Web form. Do not go to a visa office.
Until further notice
- Book your appointment online or by contacting the VAC. You can’t book your appointment in-person at a VAC.
- VACs will no longer provide in-person information services. Contact the VAC by phone, email or webchat with any questions.
- Only applicants with biometrics appointments will be allowed to enter VACs.
- Friends and family members will only be allowed to enter the VAC to assist an elderly applicant or an applicant with mobility challenges
- You’ll have to submit or retrieve your passport by mail or courier
- All staff and clients will maintain a safe 1m distance between each other
Health and safety measures at VACs
The health and safety of VAC and Immigration, Refugees and Citizenship Canada (IRCC) staff, as well as that of our clients, is IRCC’s top priority. IRCC, along with all its government partners, continues to closely monitor the situation and any impacts on clients and our operations.
Common health and safety measures implemented at VACs may include
- use of hand sanitizer by staff and clients
- limiting the number of people allowed inside the VAC at any given time
- checking temperature of staff and clients
- use of gloves, face masks and face shields by staff
- frequent cleaning of the VAC
Check your VAC’s website to know what health and safety measures they have in place.
You must apply online.
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