Coronavirus disease (COVID-19): IRCC offices and visa application centres
We recognize that the travel restrictions have an impact on many people who can’t travel to Canada right now. These restrictions stop most discretionary travel to Canada.
You need to use ArriveCAN
Use ArriveCAN before checking in at the airport or crossing a land border to submit your
- travel and contact information
- quarantine plan
- COVID-19 symptoms self-assessment
Make sure you’re using the newest version of ArriveCAN
On February 22, 2021, we released a new version of the ArriveCan app. If you submitted your information before February 22, you must download the latest version of ArriveCAN and then
- re-enter your information
- answer the new questions
- submit your information and answers to get a new ArriveCAN receipt to show the border services officer
On this page:
- IRCC in-person offices in Canada
- IRCC temporary offices in Canada
- Biometric collection service points
- Visa Application Centres (VACs)
- Health and safety measures at VACs
Please check our website frequently to see if there have been changes in our services either for in-person service at offices in Canada or at VACs.
IRCC in-person offices in Canada
We’re beginning to offer some in-person services at a few offices. We’ll contact applicants to book appointments as services resume.
Most IRCC in-person offices continue to be closed until further notice. Only clients with scheduled appointments can visit an office.
- If you need to change your appointment, contact the office that sent you the invitation.
- The contact information is in the letter we sent.
Find more information about:
- citizenship ceremonies, citizenship tests and retests
- in-person permanent resident landing appointments
- in-Canada refugee claimant appointments
IRCC temporary offices in Canada
Our temporary offices are closed until further notice.
Biometric collection service points
Service Canada locations and U.S. Application Support Centers have reopened and are collecting biometrics.
Visa application centres (VACs)
Most VACs are now operating with limited hours and services. Check the VAC’s website before you go.
For the VACs that are reopening, new health and safety measures are in place to prevent the spread of COVID-19.
If your VAC is closed and you need to contact us urgently, use the web form. Do not go to a visa office.
Until further notice:
- Book your appointment online or by contacting the VAC.
- You can’t book an appointment in person.
- VACs no longer provide in-person information services.
- Contact the VAC by phone, email or webchat with any questions.
- Most VAC locations will only let you enter if you have a biometrics appointment.
- They will only let friends and family members enter the VAC to assist you if you are elderly or need mobility assistance.
- At most VAC locations, you’ll have to submit your passport by mail or courier.
- You will also get your passport returned to you by mail or courier.
- All staff and clients must maintain a safe 1-metre distance between each other.
Health and safety measures at VACs
The health and safety of VAC and Immigration, Refugees and Citizenship Canada (IRCC) staff, as well as that of our clients, is IRCC’s top priority. IRCC, along with all its government partners, continues to closely monitor the situation and any impacts on clients and our operations.
Common health and safety measures implemented at VACs may include
- use of hand sanitizer by staff and clients
- limiting the number of people allowed inside the VAC at any given time
- checking temperature of staff and clients
- use of gloves, face masks and face shields by staff
- frequent cleaning of the VAC
Check your VAC’s website to know what health and safety measures they have in place.
You must apply online.
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