Home Child Care Provider Pilot and Home Support Worker Pilot – Direct to permanent residence category: After you apply

Your fingerprints and photo (biometrics)

Temporary changes to biometrics

Book your biometrics collection appointment as soon as you can to avoid processing delays.

If you can’t book an appointment by the deadline in your biometric instruction letter, there may be temporary measures in place to help you.


If you have to give biometrics, we'll send you a biometric instruction letter (BIL) which will direct you to a list of biometric collection service points you may choose from.

You must bring the BIL with you to the biometric collection service point to give your biometrics.

Processing your application

An immigration officer will make sure that you:

If your application isn’t complete, it won’t be processed and will be sent back to you.

Your application will be delayed if:

You can check the status of your application online after we’ve started processing your application.

While your application is in process, you must tell us if you change your address or contact information.

Decision on your application

We'll make a decision on your application based on:

We’ll contact you if you need to send more documents.

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