Using an immigration and citizenship representative

Find out how to use a representative to help with your immigration or citizenship application. If you are a representative, learn how to use our online portal to do business for your clients.

This doesn’t apply to passport applications.

We announced proposed changes to strengthen the regulation of immigration and citizenship consultants. We’re protecting vulnerable newcomers who want to use the services of consultants. Find out more

Services and information

Learn about representatives

Find out about representatives and what they do, and who can help you with your application

Choose a representative

How to find a representative and protect yourself from fraud

Add, change or cancel a representative

Find out the steps to add a representative to your file, or make changes to your representative on file

Give someone access to your file

Learn more about the steps to give someone access to your file

File a complaint

What to do if you are having trouble with your representative’s services or if they break the law

Access the Authorized Paid Representatives Portal (APR)

If you are a representative, sign in to file, manage, and track applications for your clients


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