Using an immigration and citizenship representative

Find out how to use a representative to help with your immigration or citizenship application. If you are a representative, learn how to use our online portal to do business for your clients.

This doesn't apply to passport applications.


Applying for a study permit extension on or after January 30, 2024

On January 30, 2024, a new version of the study permit extension application form (IMM5709) will be available. If you apply through the Authorized Paid Representatives Portal on or after this date, you must use the new version of the form. We will not accept applications using the old version of the form.

Services and information

Learn about representatives

Find out about representatives and what they do, and who can help you with your application

Choose a representative

How to find a representative and protect yourself from fraud

Add, change or cancel a representative

Find out the steps to add a representative to your file, or make changes to your representative on file

Give someone access to your file

Learn more about the steps to give someone access to your file

File a complaint

What to do if you are having trouble with your representative's services or if they break the law

Accounts for representatives

If you are a representative, sign in to file, manage, and track applications for your client


Protect yourself from fraud

Learn how to protect yourself from scammers and what to do if you are a victim of fraud.

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