How representatives can submit permanent residence applications online

If you’re a licensed representative, you can now submit applications for permanent residence (non-Express Entry) on your clients’ behalf online.

We’ve created the Permanent Residence Portal for applicants. Representatives can now submit using the same system, through a separate account.

How to get started

To create an account, you’ll

Once you log in, we’ll ask for information like your

You’ll also have to upload a valid copy of an identity document (a valid passport, driver’s license or PR card) so we can verify who you are.

There is a dashboard in your account that shows your clients’ application information.

Creating an application

To create a client’s application, you’ll need to

Forms that need a third party signature (for example, sponsorship forms or other forms where their sponsor needs to sign) must be printed and signed by hand by both the principal applicant and sponsor, as with the Use of a Representative (IMM 5476) form.

As a licensed representative, you can’t create an account in the client portal on their behalf. If you’ve done this by mistake, you won’t be able to use the email you created the account with in the representative portal. If you did this

Note that once the client portal account is deleted

Technical problems

If you’re having technical problems with the representative portal, contact us using the web form

Signing and submitting the application

After you’ve completed the above steps, the client will need to log into the client-facing portal to review and electronically sign their application. They won’t be able to make any changes to the application itself.

They’ll need to read and sign the consent and declaration page and the IMM 5669 web form, where their electronic (typed) signature is required. Once they’ve electronically signed their application, you’ll also provide your declaration by checking off the declaration box.

Once you’ve completed the signatures and declarations, the “submit” button will turn blue so you can submit the application.

Returned applications

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