How representatives can submit permanent residence applications online
If you’re a licensed representative, you can now submit applications for permanent residence (non-Express Entry) on your clients’ behalf online.
We’ve created the Permanent Residence Portal for applicants. Representatives can now submit using the same system, through a separate account.
How to get started
To create an account, you’ll
- provide your email address
- create a password to log in
Once you log in, we’ll ask for information like your
- membership ID number
- business address
You’ll also have to upload a valid copy of an identity document (a valid passport, driver’s license or PR card) so we can verify who you are.
There is a dashboard in your account that shows your clients’ application information.
Creating an application
To create a client’s application, you’ll need to
- provide client’s name and email address
- when you enter and confirm their email address, an automatic email will be sent to the client notifying them that you’ve started a permanent residence application on their behalf
- choose the program your client is applying under
- fill out the forms that apply to your client (digital and PDF formats)
- upload supporting documents and a copy of the fee receipt
Forms that need a third party signature (for example, sponsorship forms or other forms where their sponsor needs to sign) must be printed and signed by hand by both the principal applicant and sponsor, as with the Use of a Representative (IMM 5476) form.
As a licensed representative, you can’t create an account in the client portal on their behalf. If you’ve done this by mistake, you won’t be able to use the email you created the account with in the representative portal. If you did this
- contact us using the web form
- we’ll delete the account in the client portal
- you can then create an account in the representative portal and manage applications on behalf of your clients
Note that once the client portal account is deleted
- you won’t have access to any applications started or pending there
- the applications won’t be transferred to the account you created in the representative portal
If you’re having technical problems with the representative portal, contact us using the web form
- under type of application/enquiry, choose technical difficulties from the drop-down menu
- in the text box, include the specific application category you’re applying under
Signing and submitting the application
After you’ve completed the above steps, the client will need to log into the client-facing portal to review and electronically sign their application. They won’t be able to make any changes to the application itself.
They’ll need to read and sign the consent and declaration page and the IMM 5669 web form, where their electronic (typed) signature is required. Once they’ve electronically signed their application, you’ll also provide your declaration by checking off the declaration box.
Once you’ve completed the signatures and declarations, the “submit” button will turn blue so you can submit the application.
- Incomplete applications will be returned and flagged in the dashboard so you can re-submit the application with the missing information.
- Applications returned for other reasons (for example, the number of applications accepted is limited, or the client isn’t eligible) will also be returned.
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