How representatives can submit permanent residence applications online

• Agri-Food Pilot
• Adopting a child through the immigration process
• Atlantic Immigration Program
• Community Sponsors to privately sponsor refugees
• Economic Mobility Pathways Pilot
• Family-based humanitarian program for Colombians, Haitians and Venezuelans
• Family-based permanent residence pathway for people affected by the conflict in Sudan
• Groups of Five to privately sponsor refugees
• Home Child Care Provider Pilot
• Home Support Worker Pilot
• Humanitarian and compassionate considerations within Canada
• Permanent residence for in-Canada Ukrainian nationals with family members in Canada
• Permanent residence pathways for Hong Kong residents
• Protected persons and Convention refugees in Canada
• Provincial nominee program (non-Express Entry)
• Quebec entrepreneurs and investors
• Quebec-selected skilled workers
• Rural and Northern Immigration Pilot
• Self-employed people
• Sponsoring a spouse, partner, dependent child or other family
• Sponsoring a parent or grandparent
• Sponsorship Agreement Holders to privately sponsor refugees
• Start-up visa
• Temporary resident permit holders applying for permanent residence

If you’re having technical issues with the representative PR portal, contact us using the web form.

Here is how to do so:

• under type of application/enquiry, choose technical difficulties from the drop-down menu
• in the text box, specify the program you’re applying under

To create your client’s application

1. Enter your client’s name and email address
   • When you enter and confirm their email address, the portal will send an automatic email to your client notifying them that you’ve started a permanent residence application for them.
2. choose the program your client is applying under
3. fill out the forms that apply to your client (digital and PDF formats)
4. upload supporting documents and a copy of the fee receipt

Digital forms in the portal

You’ll fill out these digital forms for your client, the principal applicant (PA) and any family members 18 or older.

• Generic Application Form for Canada (IMM 0008)
• Schedule A – Background/Declaration (IMM 5669)
• Additional Family Information (IMM 5406)
• Supplementary Information - Your travels (IMM 5562), if it applies to you

If the principal applicant is a minor child (under 18 years old), their parent or legal guardian must sign the forms, and consent and declaration on their behalf.

PDF forms

Your client and any family members coming with them to Canada must fill out the PDF forms according to the instruction guide for the immigration program you're applying for.

The guide will help you fill out forms correctly.

How to sign forms

Hand signature (also called a wet signature): Print and sign the form by hand.

E-Signature (also called an electronic signature): Type your full name or check a box as indicated. These are only on digital forms inside the portal.

Digital Signature: Insert on PDF forms. You can type your name, use DocuSign, or secure signatures.

Check the instruction guide or document checklist if you’re not sure what signature a form needs.

The PA’s signature is needed on the overall consent and declaration to complete the online application.

As a licensed representative, you can’t create an account in the client portal on their behalf. If you’ve done this by mistake, you won’t be able to use the email you created the account with in the representative portal. If you did this:

• contact us using the web form
• we’ll delete the account in the client portal
• you can then create an account in the representative portal and manage applications on behalf of your clients

Note that once the client portal account is deleted:

• you won’t have access to any applications started or pending there
• the applications won’t be transferred to the account you created in the representative portal

When you start an application, we’ll ask you to fill out the Principal Applicant’s Profile with your client’s basic information. This info will then automatically be added to your client’s digital forms.

• You can edit your client’s basic information by clicking on Principal Applicant’s Profile in the top right corner.
  • Any digital forms will automatically be updated.
• You can’t edit basic information in the forms directly.
  • You can create as many dependant profiles as you need.

After you’ve completed the above steps, your client will need to log into the client portal to review and electronically sign their application. They won’t be able to make any changes to the application itself.

They’ll need to read and sign the consent and declaration page and the IMM 5669 web form, where their electronic (typed) signature is required. Once they’ve electronically signed their application, you’ll also provide your declaration by checking off the declaration box.

You need to include all mandatory forms and documents in order to submit the application.

Once you’ve completed the signatures, declarations, and validations, the “submit” button will turn blue so you can submit the application.

If your client’s temporary one-time password is lost or expired (and they don’t already have a portal account), you can send them a new temporary password so they can log into the portal for the first time.

To do this, click the “resend temporary password” button under the Client Information section of the application details page, and a new password will be sent to them by email.

• Incomplete applications will be returned and flagged in the dashboard so you can re-submit the application with the missing information.
• Applications returned for other reasons (for example, the number of applications accepted is limited, or the client isn’t eligible) will also be returned.