How representatives can submit permanent residence applications online

We’re improving the Permanent Residence Portal

We recently updated the portal to show the forms and supporting documents for your program of choice. If you already started an application, you may need to re-upload some documents. Learn more about the changes.

If you’re a licensed representative, you can now submit your clients’ applications for permanent residence (non-Express Entry) using the online portal (opens in a new tab) .

We’ve created the Permanent Residence Portal for applicants. Representatives can now submit using the same system through a separate account.

How to get started

To create an account, you’ll

Once you log in, we’ll ask for information like your

You’ll also have to upload a valid copy of an identity document (a valid passport, driver’s license or PR card) so we can verify who you are.

There is a dashboard in your account that shows your clients’ application information.

Creating an application

To create your client’s application

  1. provide your client’s name and email address
    • When you enter and confirm their email address, the portal will send an automatic email to your client notifying them that you’ve started a permanent residence application for them.
  2. choose the program your client is applying under
  3. fill out the forms that apply to your client (digital and PDF formats)
  4. upload supporting documents and a copy of the fee receipt

Filling out forms

Digital forms in the portal

You’ll fill out these digital forms for your client

PDF forms

Your client and any family members coming with them to Canada must fill out the PDF forms below.

You must download, complete, and upload all forms they need for their application.

Do not print and scan any of these forms.

For all programs

For family sponsorship applications only

The sponsor must

If the PA is a minor child (under 18 years old) their parent or legal guardian must sign the forms, and consent and declaration on their behalf.

Once the forms are complete and signed, you can upload them to your client’s application. Don’t print and scan any of them.

Submitting forms that someone else needs to sign

For some programs, you may need to print and have signed by a third party after you complete them (like an employer or parent of the dependent child). If you need to include one of these forms, you must

The PA doesn’t need to sign any of the other forms. The PA’s signature is only needed on the overall consent and declaration to complete the online application.

As a licensed representative, you can’t create an account in the client portal on their behalf. If you’ve done this by mistake, you won’t be able to use the email you created the account with in the representative portal. If you did this

Note that once the client portal account is deleted

Technical problems

If you’re having technical problems with the representative portal, contact us using the web form

Signing and submitting the application

After you’ve completed the above steps, the client will need to log into the client-facing portal to review and electronically sign their application. They won’t be able to make any changes to the application itself.

They’ll need to read and sign the consent and declaration page and the IMM 5669 web form, where their electronic (typed) signature is required. Once they’ve electronically signed their application, you’ll also provide your declaration by checking off the declaration box.

You need to include all mandatory forms and documents in order to submit the application.

Once you’ve completed the signatures, declarations, and validations, the “submit” button will turn blue so you can submit the application.

Temporary passwords

If your client’s temporary one-time password is lost or expired (and they don’t already have a portal account), you can send them a new temporary password so they can log into the portal for the first time.

To do this, click the “resend temporary password” button under the Client Information section of the application details page, and a new password will be sent to them by email.

Returned applications

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