Redirecting inquiries outside of our mandate

For information about tax filing, tax benefits and your CRA account, visit the Canada Revenue Agency Website. 

If you have a complaint about the CRA, contact the Office of the Taxpayers’ Ombudsperson (OTO). 

For information about Quebec province tax filing, tax benefits and your clicSÉQUR account visit Home | Revenu Québec. If you have a complaint about Revenu Quebec, contact File a complaint against a government department or agency | Protecteur du citoyen

For information about visas, citizenship, permanent residency and more, visit the IRCC client support centre page. 

For information about VAC benefits, or to speak with an agent about a VAC decision, contact Veteran Affairs Canada.

If you have a complaint about VAC, contact the Office of the Veterans Ombud (OVO). 

We cannot investigate complaints of a criminal nature. If you or someone you know are in danger or a crime is happening, dial 9-1-1 immediately for emergency services in your area. If you want to report a crime, you can visit the RCMP Online Crime Reporting Tool with or contact your local police authorities. 

Military Police 

The Military Police enforce laws and regulations on Canadian Armed Forces (CAF) establishments in Canada and abroad. 

For situations that are not an emergency, or if you’d like to file a complaint, reach out to your local Military Police Detachment. 

To submit a complaint concerning Military Police conduct or allegations of interference in military police investigations, refer to the Military Police Complaints Commission of Canada.

We do not handle complaints related to political issues, such as decisions made by Members of Parliament, Senators, or other levels of government. 

Contact your local Member of Parliament through the House of Commons Directory. 

There are other ombudsman offices that may be able to help you.

The Forum of Canadian Ombudsman has a national directory of ombudsman offices across Canada, including municipal, provincial, federal, and sector-specific organizations. This list can help you find the right avenue to address your concerns.